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Business Profile

Senior Home Care

HomeWell of East Valley
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Karin B

    Date: 02/29/2024

    Many important things are touted on the website that don't happen once you sign up.Owner is non responsive to calls or texts. There was NO **********************, active basic or customized care plans, no follow up with issues or active coordination with any other health care providers.Little to no training of caregivers for help with activities of daily living, medication assistance, or medical conditions like dementia or a severe disability, etc. Website says, "We deeply understand your concern for safety and security." Not sure how that can happen when there is no active involvement from management and no coordination of the caregivers duties and changing needs of the client for consistency of care. The caregivers were left to figure out their own systems for care delivery and communication which, depending on the caregiver on duty, left it fractionated and at times severely lacking.I would never recommend this company to anyone. 1 star only for some of the caregivers

  • Mystery J

    Date: 05/19/2023

    The Mesa branch of this business is very concerning to me. I do NOT recommend it. The scheduling woman has left my mother-in-law without the 24 hour care she needs on a number of occasions. Caregivers frequently no call/no show. My mother-in-law has called the company and tried to work out these issues. My husband and his brother are also trying to work with them. They have apparently referred to my husband as the "mean twin" behind his back, as he questioned their practices and handling of his mom's care. This is completely unprofessional behavior. I will be filing a complaint with HomeWell.

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