ComplaintsforQuality Inn

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Checked into this hotel on Monday 11 of march 2024. Not knowing what we were getting into, this hotel needs to be shut down!!! The rooms are covered in black mold and bed bugs, one of the hallways is caked in sewer water( the hallway leads to their restaurant) and the beds had pubic hair on them indicating they had not changed the sheets.We asked for a refund after 20 minutes of being there because it was inhumane for a human being to sleep in those conditions. Was told there was nothing they could do, they checked us out and charged us for two full days of staying there even though we couldnt stand being in that aweful nasty building anymore. This place is so nasty that I can only determine that they are allowed to stay open with the health department due to either negligence or bribery. Because no human being in their right mind would allow this place to stay open and especially serve food!!!!

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dont be full of Scenic view on Quality Inn (**** - **) website! The name of the hotel is Quality Inn but there is absolutely nothing good QUALITY about this place. NOT even worth single star.We took family trip to visit Antelope Canyon and **************, **** *******. We checked in Quality Inn on 11/19/23 and checked out on 11/21/2023. We had reservation for two night and paid $89.04. During check out, I asked for copy of bill and saw extra charge $31.28, in addition to what we already paid, total $120.32. This place has all the essential to ruin your day and your family vacation trip. We are loyal ************ customer, but this was the worst Hotel/Motel experienced ever stayed during trip to ****, *******. The motel is completely rundown, smell and customer service was absolutely horrendous. Shortly after checking in room 160, I called front desk to complain sink clogged and not draining. Front desk attendance **** said maintenance will come fix the problem shortly. After hour later, I went to front desk lobby to get some attention and felt runaround excuses, so waited in lobby before maintenance person showed up with property manager, ***************************. While we were in room, maintenance guy worked continuously for 30 minutes to unclogged drain without any success.I called front desk again if they can transfer family in different room until room maintenance fix the issue but was told hotel is completely full and then told theyre carpet cleaning. During our stay two nights, parking lot was only filled with about 15 vehicles. Later that evening, front desk transferred my family in another room # ***, few doors down the hallway. During check out, I asked printed bill and saw additional extra charges. I asked for explanation and was told by front desk attendant, **** that we had extra adults in room per maintenance guy. I told front desk **** that we only 4 people stayed in the room. This was family trip with my wife and two kids (under the age of 17 yrs.), who were standing in lobby during checkout. I told front desk this is my family traveling and there is no other people but front desk attendant, **** said maintenance guy saw more adults. I asked to speak with property manager but was unavailable. I told front desk attendance, **** to check onsite security camera recording and was told cameras are not working. So, there is no proof to show other then maintenance person statement to substantiate their claim. She was empathetic and telling us lying. She then started argument with my wife and completely rude. Im sure this is not the first-time and had issues with this kind of behavior from this staff and charge extra fees on credit card by this hotel staff. I have proof of tour ticket to Antelope Canyon which will show number of individuals (4 people) that were traveling during this trip. I called several times subsequently to speak with property manager and owner to bring issue to their attention. Thus far no one returned call back. Instead of apology of hotel staff rude behavior and without any proof of their over charge to my credit card they have not provide any justification to support their claim for extra charge to credit card. Building is moldy air, dirty carpet and walls are patched and painted room walls by someone with no experience working in construction or building facilities maintenance specially hospitality industry. Broken glass door to patio area which did not open. Bed were squeaky. This was the most abhorrent experience ever staying in Quality Inn. The place will ruin your vacation with completely incompetent, rude staff ever owner hired to represent their franchise hotel team.

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My best friend and I came to this location because of the enticing view and pictures on December 8th '22 to December 9th 22'. We paid $***** for the room and $20 for my additional pet. On one of the beds, it looked as if there were pee or puke stains on the sheets! The sliding glass door was almost a trap for getting in and out. THE REAL KICKER!! After we left they charged me $70 with no authorization or notice they were going to do so. When I called to ask about it the gentleman at the front desk stated it was because my friend and I STOLE two towels(which for clarification WE DIDN'T). Keep in mind the cost for the night was *****..... I simply asked to speak with the manager and he said she would be in at 11 am. I waited till 12 pm for a callback and nothing, I continued to reach out a few more times throughout the day, and radio silence. Finally, the same gentleman picked up stating the manager hasn't even been in yet. With nothing from the Hotel I decided to call the corporate number. After a week and a half of games, the supervisor told me I had to get the issue resolved by the hotel directly (the people who have been ignoring and dodging my calls). Which still as of right now 12/23/22 still haven't heard back. This hotel Quality inn, and the owner of this brand ************* does not care about your experience just making sure you leave with an unauthorized charge!

• Initial Complaint

  01/11/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We stayed at this establishment on December 26 - 27, 2021. After leaving, we were charged a $250 smoking fee. We did not smoke in the room at all. My husband who has a medical prescription for cannabis from his primary doctor here did smoke outdoors, well away from the room. After he was done, he field stripped the items and deposited them in the garbage so that they could not be easily accessed by children or pets. We were quiet, unobtrusive, made our beds and left the room clean and even told them about another dog we had traveling with us (they only had one on the reservation). So we paid for both dogs as was the right thing to do. We are also not lying about this erroneous charge. To date, the actual manager of the hotel has not addressed this complaint directly and did not respond to my direct email. I attempted to call more than once and was told that she wasn't in. I was only sent a form letter response to my complaint on the Choice site and then a refusal to get involved from ************* as well. I don't know what we could have done to have been quieter, cleaner and better guests. There were only a few cars at this large hotel and I'm starting to believe that charging extra fees during low season is standard practice. I think they would just like us to go away but this is about more than money at this point, this is about being accused of something we did not do. We would like a full refund of these erroneously charged fees and some actual engagement in this issue from ****************** This was also a sneak charge that wasn't addressed with us at all, just charged to our account with nothing sent to us about it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩