Customer ReviewsforArtificial Grass Masters

I am ex military and I have used them twice First of all they started ( WITHOUT PERMISSION) and used a bobcat skid steer on my property that belonged to my contractor. They were told to stop until my contractor was asked/ He said it was OK because he has used them himself before. My wife saw them park it back where they found it and also say it later that night before it got dark. Well in the morning it was missing. Phone calls were made to locate it but we could not find it/ Owner was out of town so we waited So we called Artificial Grass Masters and explained the situation and then we were contacted by the General Manager and then the lies started His name is **** and he should be a politician with lies and deception He called my wife a liar saying she saw the bobcat later that night (because his guys who are like family saw someone picked it up before they left) and then had nerve enough to say he played back a recording from the Bobcat owner saying we had left for the evening and were not at the house later that night WHICH IS NOT TRUE AND NOT ON HIS RECORDING When you ask **** a question he just dances around the question and never answers Well come to find out they hire illegals and one in particular over this never showed up to work the next day, They started using the Bobcat without permission and are guilty for it being missing and they will not do anything to help

Thank you for expressing your concern. I called the police department and found our that the theft of your equipment was one of 6 they were investigating. We have been more than compliant with not only you but also the contractor who has used us on countless jobs. We have provided not only information based on the interviews that we have conducted with our installers but we have also provided the *** locations of all vehicles that were sent to your property. I have not been combative and all of the conversations we have had have been completely transparent. e have our own bobcats and we have been in business for over 10 years. We pride ourselves in being a veteran owned company and a good standing member with our community and all the surrounding cities. We are proud that we have over ****** customers and this has never been an issue or concern. We evaluated the entire scenario and considering that the heavy equipment that had been store at your property was true in fact utilize by my install team, when you had called to inform the contractor he approved of us utilizing the equipment. I am in goodstanding with the contractor as I have always been. I understand your concern for the equipment coming up missing but I assure you there is no amount of equipment or money that would justify theft. We are a premier provider of Artificial Grass in not only the valley, but especially n ********** as not many Artificial Grass Companies will travel out there. We are grateful for our customers and we have always conducted business in the most trustworthy lights. We always stand behind our product ands services. We always take care of our customers to ensure future business. If you still have questions or concerns I urge you to contact me direct as I am the owner and want to make sure I protect my customers that support me and my company. I am here for you, the contractor I've been working with and all the other customers in your area.

The worst! Had to pay almost $20,000 to repair their mess. Just hired an attorney to get my money back. Lies, lies and more lies. I was verbally abused by ****** that actually told me some people you can never please. All I wanted was a completed back yard. Second their lying salesman ****, actually was highly unprofessional with me. Owner **** lied over and over again. Do not use this company!

There was no reason to repair anything. We went over he entire deal not once but literally 15 times which you had us drive all the way to your house then your changed the project after reviewing it and accepting it since the initial payment was received. You said you loved the design then we installed it, then you came back and said you wanted to move the entire installation to the left 1 foot, So I agreed and scheduled and date. Then when we arrived you asked us to reschedule because after you talking to your dad you thought that you might have approved of the paver step stones that were separated ever 12 inches were to far apart which we told you were to far apart, but you didn't want to spent extra money for more product. So you asked us to put them closer, then you said that the pergola that we had to custom order (cost me $6,000 non-returnable) was not going to be big enough and that you wanted it bigger. So I ordered a bigger one costing me $12,000 (again non-returnable) our of pocket. Then when it arrived you said, I don't it because I thought your were going to give it to me for the same price. So I told you I just wanted to finish your job without anymore issues. You then told me that you wanted me to submit plans to the *** for your front yard and we did, then you cam back and said that what we sold you was not accepted by the *** and that you wanted us to pay for the difference. We only gave you what you asked for, we do not report to your *** nor do we know their regulations. So we asked for them, then we adjusted everything and you responded that you couldn't deal with is as it was to overwhelming for you so you asked us to deal with your father. He the gave us a general idea of the expectation and told us that you were always creating drama for contractors and that it would be easier to deal wit him. Then when we started dealing with him he fell sick. So no communication with us and instead of allowing us to complete the project you attacked us online and refused to pay us and then filed a claim for a charge back. I've only had 3 customers ever conduct business with is like this in 10 years and you are one of them. y recommendation to you is conduct business as i should be conducted. Don't take advantage of small businesses that make our world a better place and know what you want so you don't waste our time or cost us money. There are a lot of other customers that value our business and serves who wont try to take advantage and our time is better spend accommodating them. You cost our company $30K in products materials, installation, time and labor and then you have the audacity to act like the victim. I never act like this with customers ever but I never have customer act like this with me ever. I'd appreciate you take responsibility for your actions but based off of your actions and reviews I may be asking for to much. Just be a good person. We have been nothing but good to all of our customers, that is what keeps us in business year after year.

Worst experience ever. No Call No show of workers 4 times. Asked for a refund and removal of all product. A waste mine and my wifes time over the past 3 months.

We do apologize, We have had to restructure Management to address communication issues. We are now installing all jobs sold this week the following week. We are using a new customer management system that keeps the customer informed of any and all changes that happen real-time, to include installation times, when we are on our way, and we can also communicate via text and email right to our customer management system for better service. We are happy to say that our customers are being taken care of and communication is definitely better.