Reviews

Review Details

• Review fromBrian H

  Date: 03/01/2024

  3 stars
  Buyer Beware Before I start, I would like to clarify that the service department of Moore Jeep was incredibly helpful and professional. They repaired my vehicle in a timely manner and in less time than I was quoted. I also was not sold to immediately after arriving and I very much appreciate that.In regards to the product however,********** does not act in good faith in regard to its warranties. I've been given multiple different statements regarding why they would not cover me for a rental while my car was in the shop for an issue covered under the powertrain warranty. As medical personal, I cannot be without a car and after verifying with an agent that as long as I submit the documents required I would be reimbursed, I went ahead and got one. Fast forward to 2 days later, after submitting said paperwork, I received a denial saying that it was not a covered service. After calling Stellantis to clarify, I spoke to an agent who refused to allow me to speak while consistently talking over me. She had said that one of the factors was that I was not the original purchaser of the car. To remind you, this was a vacuum pump failure covered under powertrain warranty. This is not acting in good faith. Stellantis owns 14 brands, Abarth, Alfa ****** Chrysler, Citroen, Dodge, DS ****************** Jeep, Lancia, Maserati, ************** Ram and Vauxhaul. I strongly urge you to avoid these brands as I promise you that Stellantis frankly care about your needs or the quality of your vehicles (****** miles and my car has already been in twice for part failures. I would recommend if shopping at this location to look outside of cars of these brands, if they even have them.Buyer Beware

• Review fromMaria Q

  Date: 05/23/2023

  1 star
  If I could give this place a 0 star I would. A simple oil change that should have taken 1 hour to do. The dealer had me wait over 4 hours in the lobby with no communication regarding the status of my vehicle. I had to walk to the service area to get someone's attention to find out that my Brand new *********** 2023 would not start. They kept my car for 4 weeks with no one to call me regarding the status of my car. I had to call weekly for a follow-up and when promised a call back they failed to do so. When receiving my car the windshield was cracked from them having it out parked in the back lot exposed to other vehicles from kicking up rocks and dust. Moore stated that they can not control what happen on their lot and would not replace my windshield I work my **** off to save $30k for a down payment for my dream car to be given back to me damaged.

• Review fromJon Michael M

  Date: 06/30/2022

  1 star

  Jon Michael M

  Date: 06/30/2022

  We bought are renegade in 2018 from Moore chrystler. The experience with dealing with them after buying the vehicle has been an absolute pain. Anytime vehicle needed service was nothing but a headache and service advisors are the rudest people I have ever dealt with. Our jeep was brought into their service department, after the bodyshop we used *********************** dodge multiple times to fix ac issue. After that I said to take to moore chrystler hoping the dealership would take care of their customer. They fixed issue and body shop paid for repairs. We our now having same issue for 4th time on vehicle. This should have been addressed the last time vehicle was in their service department. They are now charging me $1200 to fix new ac issue which from another failed ac line. When I address this with them they your **** miles over your warranty. The entire ac system should have been addressed on the visit and wasn't. So service manager ***** offered a whopping $250 discount, thanks *****. These people don't care here at Moore chrystler about you at all. Let's get you in a vehicle and then after that let's treat you like c*** You figured since I told body shop no on going to ***********************, please use moore where we bought it. They would take care of their customers, that's not the case. If your thinking about buying a chrystler vehicle don't and if you do stay away from moore chrystler. Absolute joke.
  

  Moore Chrysler-Jeep Inc

  Date: 07/01/2022

  We are looking into the issue and working on resolving it.