Business ProfileforParker and Sons

A plumber came to my house on 6/18/24 because my water softener had "exploded". He told me my unit only lasts about 3-4 years, that mine was not repairable, that I needed to replace it with a better $7,000 system and that I definitely needed a pressure reducing valve on my house. I agreed for him to install a pressure reducing valve on the house. After installing it, he prepared the invoice on his tablet and I gave him my credit card. He did it wrong the first time and had to re-do it. He said the receipt would be emailed to me and he left. I printed out the receipt. Invoice #***-738-9586 for $707.89. I noticed I had been charged for a "New Phoenix Membership" for $153.89 (?). My plumber had not told me anything about this. I called the office right away and spoke to ******, who refunded me the $153.89 and said it would take about ***** days before I got it back on my credit card, because they only process refunds about once a month (?). The next day I noticed another irregularity on the receipt. There was no sales tax listed (?). Lastly, since my bill was now effectively $554, I still thought this was rather high for one little gadget, and I looked online for the brass part. I found one like it at ********** for $99 (?). I cannot imagine that the installation of this gadget and trip charge could possibly be 5 times the cost of the part. I feel this is price-gouging and I object to what feels like being taken advantage of. I called the office again on 19th and spoke to someone about my concerns and they said that a supervisor would call me by the end of the day on 19th. That did not happen (?) The next day on 20th I received a call from them, but rather than it being to address my issues, it was to book an appointment for a new $7,000 water softener! I told this person about my issues and she said she would have a supervisor call me back immediately. Again this did not happen (?).