Business ProfileforLectric eBikes

Called customer service because my handlebars were loose. They gave me instructions on how I could physically repair it myself. When that failed, I called back and spoke to somebody that would send me out a replacement part that week. A week later. and no part had been sent until 2 weeks later. The part hadn't been sent. I've now talked to three customer service representatives and a supervisor that bulldozed over me, din't have my accurate information eventhough I gave it to each person that I spoke to multiple times and then when they finally do ship it they say oh it was shipped when promised when obviously it was not or I would not be taking my time to file a complaint! I would spend my money locally next time. I'm so over getting lied to. So now my warranty is going to expire while I'm waiting for this part to ship to me and I asked the guy if they would extend my warranty since they were supposed to send this part out to me weeks ago and they didn't. The guy just ignored me and bulldozed over me and treated me like a stupid gullible woman. and I'm sick of it! I spoke to three customer service representatives and a supervisor just to get my part sent to me. That's under warranty and now my bike is going to run out of warranty while waiting for this part. How dare you!!! I don't have a vehicle. This is my vehicle and not only have you robbed me the opportunity of using my bike but you have also prevented me from continually experiencing it in a safe manner. You are very well aware that your handlebars become loose and yet you continue to sell the bike as it is. Why does **** lie to me and why did he call my dad at my dad's phone number when everything is under my information and I'm the one that called and gave my information three different times. I don't know how to advocate for myself anymore with this company. Don't buy Lectric.

Thank you for taking the time to write this review. We appreciate your business and the opportunity to make it right. Our records indicate that you have been in contact with one of our Supervisors. It looks like she was able to resolve all your concerns. Once again, on behalf of Lectric we want to thank you for your patience. We strive to provide the best service possible.