Customer ReviewsforLectric eBikes

Called customer service because my handlebars were loose. They gave me instructions on how I could physically repair it myself. When that failed, I called back and spoke to somebody that would send me out a replacement part that week. A week later. and no part had been sent until 2 weeks later. The part hadn't been sent. I've now talked to three customer service representatives and a supervisor that bulldozed over me, din't have my accurate information eventhough I gave it to each person that I spoke to multiple times and then when they finally do ship it they say oh it was shipped when promised when obviously it was not or I would not be taking my time to file a complaint! I would spend my money locally next time. I'm so over getting lied to. So now my warranty is going to expire while I'm waiting for this part to ship to me and I asked the guy if they would extend my warranty since they were supposed to send this part out to me weeks ago and they didn't. The guy just ignored me and bulldozed over me and treated me like a stupid gullible woman. and I'm sick of it! I spoke to three customer service representatives and a supervisor just to get my part sent to me. That's under warranty and now my bike is going to run out of warranty while waiting for this part. How dare you!!! I don't have a vehicle. This is my vehicle and not only have you robbed me the opportunity of using my bike but you have also prevented me from continually experiencing it in a safe manner. You are very well aware that your handlebars become loose and yet you continue to sell the bike as it is. Why does **** lie to me and why did he call my dad at my dad's phone number when everything is under my information and I'm the one that called and gave my information three different times. I don't know how to advocate for myself anymore with this company. Don't buy Lectric.

Thank you for taking the time to write this review. We appreciate your business and the opportunity to make it right. Our records indicate that you have been in contact with one of our Supervisors. It looks like she was able to resolve all your concerns. Once again, on behalf of Lectric we want to thank you for your patience. We strive to provide the best service possible.

Horrible service, sent me a bike that doesn't even charge. Received the bike sometime in July and now their stating that the battery is the problem and it won't even be ready to get shipped out from their facility until September 9th. DO NOT PURCHASE from the letric company. They won't even let me return the faulty bike because of the four miles accumulated from using the bike on the half battery it was sent on.TERRIBLE COMPANY DO NOT BUY FROM LETRIC YOU WILL REGRET.

Once they take your 1000 dollars plus for an electric bike (and I bought 2! ) they could give 2 cents about your almost new bike breaking down. They send pictures and videos unrelated to your bike model and problem. Warranty stinks as they dont even reference it. and dont waste your money.

Hello, Thank you for your feedback, we take this into consideration when designing and marketing our products! We sincerely apologize for the inconvenience and negative experience you had, we strive to provide the best service possible, and we hope we can continue to earn your business. Our records indicate you have been in contact with one the Customer Service Supervisors and she has started to process to get your bike working. We also see that the display order was placed. Thank you for your time, please let us know if there is anything we can help you with. Sincerely, Lectric eBikes Customer Experience Team

I purchaed 2 XP 3.0's. The customer service was really good. The bikes came fast and in good condition. Best ebike I have bought so far. Love them. Keep up the good work Lectric. In 3 mths I now have 750 miles on both with zero issues. We love them.

We appreciate your support of Lectric eBikes. We have the greatest customers in the world, and we're fortunate that you are a part of our team. Keep having fun on your XP and be sure to keep us updated on all of your adventures! Thank you for being a friend and advocate of Lectric eBikes! We appreciate you.??

Placed an order for the electric bike and paid them for the bike. They stated it would arrive on 7-8-2024. Tracking number shows it had arrived.However it was a box with a seat in it, no bike.Called customer service and spoke the this rude person, that stated it would ship in ***** MORE days.Person was just as unconcerned about my worries as he could be.I canceled the order, now I must wait ***** days for my refund to come through. Who does business like this? Tie up others time and money and could care less.STAY FAR AWAY FROM THIS COMPANY, you have been warned.

Dear Customer,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your order. We understand how disappointing it must be to receive an incomplete shipment and to encounter difficulties with our customer service.Our standard procedure is to ship bikes within a week of ordering, and since your bike was in stock, it was scheduled to ship the week of July 8th. It appears there was an error in the shipment you received, and we deeply regret any confusion or inconvenience this has caused.We are also sorry to hear about your interaction with our customer service team. This is not the level of service we strive to provide, and we will address this internally to ensure better service in the future.We understand your decision to cancel the order and apologize for the delay in processing your refund. We are working to expedite this process and appreciate your patience.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Tried to call multiple times simply to ask if the frames are aluminum and are the rims double walled.Each time I called I would wait 25 minutes then hang up and call again. Never did get an answer and their promotion ended so I didn't buy.If this company is this hard to reach for a simple question I wouldn't want to have any serious issues. Bottom line...I won't buy from them and recommend you don't either.

Dear Customer,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you faced while trying to get in touch with our customer support team. We understand how frustrating it must have been to wait on hold multiple times without receiving an answer.
We have been experiencing a high volume of calls recently, which has unfortunately impacted our response time. However, we value your time and business and will reach out to you as soon as possible to answer your questions.
To address your inquiry directly, our frames are made of aluminum, and the rims are indeed double-walled. We regret that you missed our promotion and would like to offer our assistance in any way we can moving forward. We are happy to honor the promotion if you are still interested in purchasing. 
Thank you for your patience and understanding.
Best regards,
Lectric E-Bikes Customer Support Team

First let me say, that I love the Electric Bike. I now have 4 of them, from the first Generation to the Gen 2, 3, and the long range 3 I just purchased in May. The service after the sale is nothing short of Horrible. They advertise the bikes to have these great savings. The savings are in the FREE ACCESSORIES that are supposed to come with the bike. Trust me, I am talking from experience. It is a nightmare, as the extras don't come. When you call, you are either promised them next week, or are given a date off in the future by some rude **************** person. The owners of this company built a great brand, but obviously don't care about the service after the sale. They blame the manufacturer for all their inability to keep the accessories flowing. It is nothing short of false advertising, and should be investigated. Sadly, I am left with only this platform to let people know about these issues. I am always asked when I ride about the bike. It saddens me to tell them the bike is great, but the company and its customer service is nothing short of a disaster. I don't recommend them anymore, and will continue to tell everyone how awful their **************** people are. I still haven't received my FREE Long Range Battery, and my FREE 3 Piece Carrier Racks. The last promise today, was sometime in AUGUST. I guess, if you only want a bike with no upgrades, take off the extra FREE ACCESSORIES offered from the advertised price, and see if that makes sense to pay that amount.

Dear Customer,Thank you for reaching out and sharing your experience with us. We appreciate your loyalty as a multiple bike owner and are truly sorry to hear about the frustration you've encountered with our service after the sale. Your feedback is invaluable to us as we strive to improve our customer experience.We want to sincerely apologize for the delays and inconvenience you've faced in receiving your free accessories. This is not the standard of service we aim to provide, and we understand how disappointing it must be when promises are not fulfilled promptly.Rest assured, we have escalated your concerns to our customer service team and management to investigate the issues you've raised regarding accessory availability and delivery. We are actively working on improving our processes to ensure that such instances are minimized in the future.Regarding the specific items you mentionedyour free Long Range Battery and the Cargo packs we will follow up with our logistics team to expedite their delivery and ensure you receive them as soon as possible. We apologize for the inconvenience of the latest promised date and will ensure that this is rectified promptly.Once again, we apologize for any frustration or inconvenience this situation has caused you. Your satisfaction is important to us, and we are committed to making things right. Please feel free to contact us directly at ********************************** if there's anything else we can assist you with or if you have further feedback to share.Thank you for your understanding and continued supp

I emailed Lectric Bikes at contact @ lectricebikes.com on May 23, 2024 and it is June 25, 2024 and I have not received a response from them. Furthermore, a third party placed an order for me and the third party has stated that the bike has not been delivered. The order was placed on May 22, 2024. The third party also stated that the free items that the bike came with would not be delivered until after a customer has received the bike in person at the third party's store. Additionally, the third party stated that Lectric Bikes does not confirm if the free items will be sent to the store owner or to the customer's address. For these reasons, I'm highly disappointed in the company and third parties affiliated with the company.

Thank you for your feedback. We apologize for the delay in responding to your email. Our sales and popularity have created a higher volume of emails and calls, and we are working diligently to respond to each one as soon as possible.Our records indicate that one of our Supervisors is handling this inquiry with you directly. Regarding your order, please note that orders placed through a third party are shipped according to the shipping address provided in your order confirmation.We understand your frustration regarding the delivery of your bike and the free items. The free items are typically sent with the bike to the customer. We will work with the third party to clarify whether these items will be sent to the store owner or directly to the customer's address.We appreciate your business and are committed to resolving this issue. Thank you for your patience and understanding. We look forward to getting you riding soon.

I do NOT recommend Lectric bikes. ******** care alone is what ruined it for me. I ordered a bike and a bunch of accessories that was to arrive in two packages. Instead they sent me two bikes. My husband didnt know what I ordered and opened it thinking I got two more bikes. I made the choice to call and let them know of the error and explained everything that happened. They basically tried to threaten me into buying the bike they sent me in error OR told me to sell it myself! This wasnt even a mistake I made!This was Lectrics mistake! So I refused to do either. After being treated awful, they finally offered to let me send the bike that THEY SENT ME IN ERROR!That should have been the initial response from them but it sadly wasnt. Now I am having to do more work for them to fix THEIR MISTAKE. Oh and the bike we did order (Xpeak) has issues with the throttle. I sent an email regarding the issue but Im sure this will be nothing but a fight too!& my other bike (** 3.0) I used to love and recommended to so many people is also now having issues with an error code. Its an overheating error code that apparently seems to be a VERY common issue with this model! The one star I even decided to give is ONLY for when I used to like the ** 3.0.

Thank you for sharing your experience and feedback. We sincerely apologize for the issues and frustration you have encountered with your order and our customer service.We acknowledge that the error in sending you two bikes instead of one was our mistake. We regret that our initial response did not meet your expectations, and we appreciate your patience while we worked towards a resolution. As a gesture of goodwill, we have offered you a discount since you decided to use the second bike.Regarding the issues with your Xpeak's throttle and the ** 3.0's error code, we are committed to addressing these problems promptly. Please contact our customer service team at *********************************** and we will work with you to resolve these issues as quickly as possible.Your satisfaction is important to us, and we are dedicated to making things right. Thank you for bringing these matters to our attention.Sincerely,Lectric **************** Team

I ordered the ** 3.0 with extra battery and comfort seat package in April 2024 during a promotion. However I was told after I made my order and paid in full after my bike was shipped that my additional battery ?? would not be shipped with the original order but it would be shipped separately in June! WTF! No delivery in full! My bike was delivered late and also damaged by ****** The Letric bike CEO made some compensation adjustments this helped a situation that should not have happened in the first place and I still have no clue when my battery will actually arrive only June which has 30 possibilities.

Hello ***,Thank you for bringing this matter to our attention and sharing your experience. We apologize for the delays and inconvenience you've faced with your order.We are pleased to inform you that your additional battery has been shipped and delivered. We hope this helps resolve the issues you've encountered.If you have any further questions or need additional assistance, please don't hesitate to contact our customer service team at [contact information].Thank you for your patience and understanding.