We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
Share
Business Profile

Bus Line Tickets

Tufesa USA, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Line Tickets.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday morning I purchase a bus ticket for a trip I was planning on taking Thursday morning. I was offered for an extra fee the option to change my trip or name of the person traveling so I paid the extra fee. Later that evening I found out my father was involved in a terrible accident where he unfortunately passed. I immediately knew I had to cancel my trip. I attempted to call the company many times I was placed on hold during this difficult time and did not get an answer. I attempted their website and it did not allow me to make the changes. Of course after those initial trys I didnt have the mind or time to reach out to the company as that was the least of my worries. Today Sunday I reached out once again to the company aside from not being compassionate they refuse to refund my money and were very unprofessional they disconnected the call stating do whatever youd like. I am beyond disbelief I asked to speak with a manager and they did not allow me to do so.

  • Initial Complaint

    Date:08/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/08/2024 contacted this business to inquire on trip hrs, the Agent allegedly stated that tickets were selling fast that I should purchase a ticket, so I did, immediately right after I purchased the ticket I found a ride and called immediately afterwards, however I was advised that I no cancelations or refunds, however from the website I read that you can use that ticket for the next six months, so I advised this business that I needed to cancel however I was advised that I needed to call back before the 30th or I would loose the ticket and maybe I could extend until NOV but I needed to make sure I call ahead, and just to many hooops and people just arent helpful,

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought a ticket from *********** to san ysidro ** waiting for bus that was picking me up at 2:15am it arvied at 2:30 am when bus got there i was waiting for custumer to get out of bus as soon as ********* got out driver closed door and left me there stranded. I yeld to stop he keot driving until he left

  • Initial Complaint

    Date:04/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today on April 9th 2022 my husband and I purchased two tickets to travel with Tufasa buses from ********* to *********. We are not locals, we come from ********. This stop was only a layover but our flight got cancelled last minute so we booked the next bus available for 10pm with Tufasa. An Uber took us to the address that the tickets clearly stated: Tufesa Station ********. ********************************************************************************. There was no sign of activity there, I called three times to the number shown in the ticket, no one answered. Not knowing what to do, the Uber dropped us off at a gas station. With 10% battery (remember Ive been traveling since the morning after a delayed flight and then a cancelled one), I googled Tufasa contact and called, someone answered and after explaining my situation she simply stopped answering back. I called again, a different person answered, and she said they changed their location 4 months ago. How am I supposed to know that?? She said most people call to book, as if that was an excuse. She then proceeded to say she couldnt do anything, that if I had gotten in time I couldve read a sign that said they changed their address. As I said, I got there on an Uber who doesnt dispose of my time to look around for signs and change addresses. She hung up on me and now were stranded in a city we dont know. We have no money left as Im now realizing Tufasa charged me twice for the tickets. I want a full refund of both charges immediately or I swear Ill file a lawsuit against this horrible company.

Tufesa USA, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.