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- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:The Arizona Attorney General's Office v Cox Communications Inc, Cox Communications Arizona LLC, and Cox Arizona Telcom LLC
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On December 15, 2023, Cox Communications Inc, Cox Communications Arizona LLC, and Cox Arizona Telcom LLC entered into a Consent Decree with the Arizona Attorney General’s Office. The Consent Decree settles allegations that the business regularly raised the bills of price-locked customers through increases in company-imposed fees, such as the broadcast surcharge fee (BSF), regional sports surcharge (RSS), and the carrier cost recovery fee (CCRF); and disguised the price increase as fees. The Consent Decree further alleges the business deceived consumers by falsely implying that the (CCRF) charge was a tax or government fee by listing the fee alongside government taxes, fees, and surcharges. Under terms of the Consent Decree, the business was ordered to accurately and clearly disclose any and all material terms of conditions to consumers at the time of sale; refrain from imposing any unilateral pricing increases on its residential consumers that have locked, set, guaranteed or otherwise fixed monthly pricing; continue offering plans to consumers that do not include BSF, RSS, or CCRF surcharges, and ensure that products and pricing are easily found on the company's website. Under the terms of the Consent Decree the business was ordered to pay $10,000,000 and offer payments/credits to eligible consumers in the total amount of $3,042,494. The Consent Decree was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
This action is final.
Overview
BBB Accredited Since: 9/1/1984
Years in Business: 60
BBB Accreditation & Rating
About This Business
Business Details
- BBB File Opened:
- 9/1/1973
- Business Started:
- 3/1/1965
- Business Started Locally:
- 3/1/1965
- Business Incorporated:
- 5/31/1994
- Type of Entity:
- Corporation
- Alternate Names:
- Cox Communications Arizona LLC
- Cox Communications
- Cox Media
- Cox
- Business Management:
- Ms. Sylvia Coccagna, Vice President/Customer Serv.
- Mr. Woody Livingston, Marketview Consumer Affairs
- Mr. Greg Holmes, Vice President/G.M.
- Mr. Ivan Johnson, V.P. / Community Relations
- Mr. Paul Carpinteri, Accounts Payable
- Ms. Susan Binkley, Manager Executive Resolutions
- Mr. Yousef El-Kher, Manager
- Ms. Robynne Marcil, Executive Escalations Manager
- Ms. Stella Blake, Complaint Handler
- Ms. Nene (Nay), Customer Service Representative
- Ms. Chenita Woods, Manager of Customer Care
- Mrs. Roxanne Wingate, Public Affairs Manager
Additional Contact Information
- Principal Contacts
- Ms. Susan Binkley, Manager Executive Resolutions
- Mr. Yousef El-Kher, Manager
- Customer Contacts
- Mr. Yousef El-Kher, Manager
- Fax numbers
- Primary Fax: (623) 322-7424
- Additional Phone Numbers
- Other Phone: (602) 866-0072
- Other Phone: (602) 931-7979
- Other Phone: (602) 995-2711
- Other Phone: (623) 322-7910
- Other Phone: (623) 328-3015
- Other Phone: (619) 266-5474
- Other Phone: (623) 594-0505
- Other Phone: (877) 756-9780
- Other Phone: (602) 694-2280
- Additional Email Addresses
- Primary: Email this Business
- Additional Websites
- Website 1
Additional Information
- Business Categories
- Cable TVs, Internet Services
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