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This profile includes reviews for Cox Communications Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 663 Customer Reviews
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Review fromPerry M
Date: 05/04/2025
1 starI have been a Cox customer for 20+ years and have had very few problems, however, what happened the other day made me question them and their whole customer service department. And it was such a little thing.I have never missed a payment to Cox, however, last month my payment was ONE ***** ***** for some reason. ONE *****! About three days before the whole payment was due I got an email from them saying I needed to pay $0.01 by the due date. I laughed and thought, "Oh, they'll just add it to next month's bill". Then I thought about it and decided to be sure that was correct. BOY was I wrong. I got online and started a chat session with their billing people , (a real person not an AI). The first thing I was told was that, Yes I needed to pay that ***** before the due date. REALLY, Yes really! At this point the representative asked if they could give me some good news and they proceeded to try to upsell me for a new service. I wasn't in the mood for any more services from Cox at this point.I then asked if they couldn't just add a ***** to my next bill and she said they could but there would be a late payment penalty. How much that would have been I didn't ask, but I did ask if Cox would also report this to the credit agencies as a past due payment, and was told it was possible.All this for a *****. *** at this point I decided to go ahead and make a 1 ***** payment on-line; however, it seemed fitting to keep the agent on-line as long as I could, thinking that the salary they paid this person had to be at least $0.01 for every 3 seconds she was chatting with me. So, we continued this chat for quite a while at least $10 or $15! All this for $0.01 when I've been paying the $200+ dollars a month for 20+ years. I think it's time to look for another provider.Review fromKerrie R
Date: 04/22/2025
1 starKerrie R
Date: 04/22/2025
COX has the worst service and the worst customer service. Not only is the service spotty, but when you try to cancel when your account clearly states the term agreement was removed, they still want an early termination fee. It's like dealing with toddlers.
Cox Communications Inc
Date: 04/28/2025
Dear Better Business Bureau: Cox Communications (Cox) is responding to the complaint filed with your office on April 22, 2025, and assigned ID#******* We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. The Cox Executive Escalation Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in speaking with them. Despite being unable to speak with our customer, we do recommend they log into their account by visiting **************************. A PDF copy of their statement is available online and at the top of page two, the statement will show if the account has a term agreement, the time remaining on the term agreement and early termination fee. If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team on the phone number that we provided in the email that we sent ******* is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that our customer has experienced.Sincerely, The ********************** Executive Escalation TeamReview fromRudy R
Date: 04/22/2025
1 starRudy R
Date: 04/22/2025
I've been a Cox for 15 years straight have never been without I started @ $100 for internet my first year 14 years later I pay little under $400.00 and they constantly ask me to add more service. There service is c*** since they started playing with fiber optic my wife at times workes from home and the internet will go out and I'll be out all day and they have the nerve to call about payment due every *** says something diffrent it's as if they write there own policy's my bill last week was $1427.00 because I recently moved and they sent me equipment I didn't need took long to return back to a Cox store and they charged me and then some I spent a day with 8 didfrent ***s trying to rectify this issue I got the bill down to $928 with a past due of $576.00 cuz they said when I moved $400.00 followed me not realizing yes I was credited back Some charges but not all I tried making arrangements and they said I can't since I missed my last payment I said I didn't miss it I paid a day earlier they said once a payment is set I can't pay it early so long story short after 15 years of my loyalty it all comes to an end tomorrow 4/23 cuz they want a down deposit of $400.00 today and the rest I can pay the 7th I can't do this and they will know allow me to change the dates I'm so hurt and upset over there mistakes there guna lose a high paying customer and now they have to start at the bottom building up a new customer like they did me...... ??Cox Communications Inc
Date: 04/28/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful ************* is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the BBB has given to us to assist our customer. ***** *. Executive Resolutions **********************Review fromEdwin E
Date: 04/17/2025
1 starEdwin E
Date: 04/17/2025
The internet has been down for 15+ hours now, no explanation. Phone line says they know it is down in the area and hangs up on you when you want to talk to a representative for any of the selectable reasons. 0 communications to affected customers.Cox Communications Inc
Date: 04/21/2025
We want to thank ***** ***** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. ****** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you. Cox CommunicationsReview fromHaitam J
Date: 04/15/2025
1 starHaitam J
Date: 04/15/2025
Terrible Experience Hidden **************************** I was promised by ********************** Internet that I wouldnt be charged any extra fees for my service, but every month theres a new unexplained charge on my bill. When I called customer service to try and sort it out, the representative was incredibly rude and disrespectfuland to top it all off, she hung up on me mid-conversation. This is completely unacceptable. I feel misled and disrespected as a customer. I would not recommend ********************** to anyone looking for reliable service or honest billing.Cox Communications Inc
Date: 04/18/2025
Dear Haitam Filali, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our *************************** at ************. Best Regards, COX - California ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromLynn Z
Date: 04/15/2025
1 starWorst customer service. They dont listen to your needs and create additional costs. They blame everyone else for their problems.Review fromshana r
Date: 04/11/2025
1 starshana r
Date: 04/11/2025
Absolutely the worst customer service of any company weve ever dealt with. Daily outages and completely ignored during chat conversations. Disgusting company.Cox Communications Inc
Date: 04/15/2025
Dear ***** *********,Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.If you have any questions or concerns regarding your account, please contact our *************************** at ************.Best Regards,COX - California ----------------------------------------------------------------------------------------The Executive Escalations TeamCox Communications Inc
Date: 04/15/2025
Dear ***** *********,Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.If you have any questions or concerns regarding your account, please contact our *************************** at ************.Best Regards,COX - California ----------------------------------------------------------------------------------------The Executive Escalations TeamReview fromTasha L
Date: 04/11/2025
1 starTasha L
Date: 04/11/2025
When we moved into our house in November 2023, it was a new construction. I tried to have Cox switch my service from my apartment to the new house, but was told that the new house was not in their service area. I then started searching for a company that could service our house. Directv came to connect service on November 21st 2023 and we had our cable and ************ through them, the cox cable boxes and router remained in the closet and were never connected. Cox was still charging me until May of 2024 and left me with a 1200 dollar debt on my credit report. I settled for 975 and was told that it would show on my credit report that the bill was paid in full. Months later its still listed that I owe over 200 w. When I contacted the debt collector ****** and ****** they said cox wont allow them to delete or show it paid in full. I am trying to buy a home and will never get with cox again. They are messing my credit up and really being dirty over a wrongful debt. This company needs to go out of business. Theyre monstersCox Communications Inc
Date: 04/15/2025
We have made multiple attempts to contact Ms. ***** However, we were unable to reach her. Should she wish to speak with us, she can reach a representative at the phone number we provided on her voicemail. Thank you.Tasha L
Date: 04/18/2025
The comment from Cox is yet another lie. I spoke with ***** on April 15th. She claimed not to see the issue I was referring to. She claimed that everything she saw was factual and that I could go to a local store to verify. I told her I had screenshots and my issue is no longer with the false, extreme charges. I asked her to call the debt collector to have them remove the account from my credit since I paid it and the debt collector said its cox policy not to remove. She did verify that my service was canceled in November, however the screenshot I have confirmed that I was being charged way after. She refused to give me an email to verify what I had.Cox Communications Inc
Date: 04/23/2025
We have contacted Ms. **** and addressed her concern. We apologize for any inconvenience. Thank you!Review fromHarlan F
Date: 04/04/2025
1 starHarlan F
Date: 04/04/2025
Becoming the lowest quality service company Do ever sign up I'm changing companiesCox Communications Inc
Date: 04/08/2025
Dear ****** Friend,Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.If you have any questions or concerns regarding your account, please contact our *************************** at ************.Best Regards,COX - California ----------------------------------------------------------------------------------------The Executive Escalations TeamReview fromJustin B
Date: 04/01/2025
1 starJustin B
Date: 04/01/2025
Utterly awful. This is how I would describe the customer service provided by **********************. I called today to put my cable service on hold. I was told only snowbirds are eligible for a temporary hold. While I do not agree, it is what it is. So I ask, how can I change my service for a lower monthly bill? I currently pay $247 for cable and internet. The *** continually talked over me. Every time I tried to speak, she would talk louder and continually interrupt me. She was very *******, we agree on price and she says she has to transfer me to a different department. I'm transferred to another employee who has no idea of the situation or what was previously discussed. I asked why I have to ***eat everything to another ***? He says to hold on and proceeds to hang up on ***** call back. No follow-up email. I've been with Cox for almost twenty years. Awesome how they reward loyalty.Cox Communications Inc
Date: 04/03/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful ************* is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the BBB has given to us to assist our customer. ******* Executive Resolutions **********************
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