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          Find a Location

          Sparklight has 157 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSparklight

            Cable TVs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            210 E Earll Dr

            Phoenix, AZ 85012-2626

            Visit Website
            (602) 364-6000

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            Customer Reviews

            1.41/5

            Average of 179 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            376 complaints closed in last 3 years

            121 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/16/2015

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers digital cable tv and high speed internet services.

            Business Details

            This is a multi-location business.

            Find a Location

            Sparklight has 157 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              210 E Earll Dr, Phoenix, AZ 85012-2626
              BBB File Opened:
              4/20/1993
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Incorporated:
              11/7/1983
              Accredited Since:
              11/16/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Cable One Inc
              • NewWave Communications
              • Fidelity Communications
              • Valu-Net LLC
              • Lighthouse Sub LLC
              • Hargray Acquisition Holdings, LLC
              • Hargray Intermediate Holdings, LLC
              • Hargray Investment I Corp
              • HCP Acquisition, LLC
              • Hargray Communications Group, Inc
              • Hargray Colocation Services, LLC
              • Low Country Carriers, Inc.
              • Low Country Telephone Company, Inc.
              • Bluffton Telephone Company, Inc.
              • Hargray Telephone Company, Inc.
              • Hargray CATV Company, Inc.
              • Hargray, Inc
              • ComSouth, LLC
              • ComSouth Corporation
              • ComSouth Telecommunications, Inc.
              • ComSouth Telesys, Inc.
              • ComSouth Teleservices, Inc.
              • ComSouth Teledata, Inc
              • Hargray of Georgia, Inc
              • Hargray Data Center Services, LLC
              • Hargray of Tallahassee LLC
              • Hargray of Alabama, Inc
              • Cable America Missouri, LLC
              • Cable America Properties, LLC
              • Cable One Inc
              • NewWave
              • Cable One Prescott
              • Cable One Winslow
              • Cable One Page
              Business Management
              • Ms. Julie Laulis, CEO
              • Mr. Mike Bowker, Vice President of Advertising
              • Mr. Eric Lardy, Corporate Office
              • Ms. Laurie Nicholson, Director of Operations
              • Ms. Kelly Arco, Associate
              • Ms. Jessica Chapman, Associate
              • Ms. Tammy Gabel, Director, Corporate Communications
              • Mr. Billing Accounts Payable, Billing Contact
              Contact Information

              Principal

              • Ms. Julie Laulis, CEO

              Customer Contact

              • Ms. Laurie Nicholson, Director of Operations
              • Ms. Kelly Arco, Associate
              • Ms. Jessica Chapman, Associate
              • Ms. Tammy Gabel, Director, Corporate Communications
              Additional Contact Information

              Fax Numbers

              • (928) 443-3303
                Primary Fax
              • (928) 537-0607
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              376 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Buckle up this is a long one.I discontinued my services (after so many outages and my internet randomly slowing throughout the day, I decided to switch to a company with faster upload and cheaper plans)I called and cancelled my services and scheduled the equipment to be picked up by a technician because the closest location was over an hour from me. The date came for the pickup and the tech came and got the equipment. So just to reiterate: I called and cancelled the service before the next billing date, and returned the borrowed equipment in perfect shape.So imagine my surprise when I get slapped with a $100 final bill.I contacted customer support about the charge only to be told first that there was no charge. I sent the representative the receipt and then all of a sudden they could see the charge on my account. Chalked it up to human error, fine. THEN they said not only do they now see the charge, they tell me the reason for this charge is because I DID NOT RETURN THE EQUIPMENT AND THAT I HAVE TO RETURN THE EQUIPMENT TO BE REFUNDED.The equipment I no longer have.I tell the rep that I have already returned it by having the tech pick it up.Then all of a sudden she can see the work order and that the tech not only picked it up but marked the modem as returned.See a pattern here?Oh and the icing on the cake is that they still didnt void the charge. I was told I had to wait for the charge to FULLY PROCESS and CALL BACK to get my money back. What billing platform doesnt allow for the voiding of pending charges? Something is fishy here. TLDR: They make it purposely difficult to get your money back, making the wrongfully charged customer do quite literally ALL the legwork and still is going to make me call back and go through the process a second time.
              Read More
              Read 375 More Complaints

              Customer Reviews

              179 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jocelyne M

              07/05/2024

              Ive been a customer for some time now. I had fraud on my bank account which caused two returned payments. My services were disconnected. I called to see what I would have to do to reinstate my services and was given an amount. When I called to pay the amount, which was $271.00 (please note my account balance was only $139) I was told I couldnt pay over the phone. **************** told me i needed to pay cash at ******* and wait 2-4 business days before reconnection. I explained I worked from home and because today is Friday, I would have to miss work and wait at least 5 days for reconnection. I was told to go to the sparklight center and show my receipt and ask for an exception. I get there, and was assured I would be helped. The agent asked the manager for the approval and she said no. I asked to speak to her. She explained if I had just paid with a prepaid card over the phone I wouldnt have to wait. I let her know I tried that before I ran around town getting this done. The account was noted she read the notes and admitted I was given incorrect information. Apologized and said no. I had my receipts. I had my confirmation numbers, and stated that corporate wouldnt approve an override. Seriously? This is how customers are treated? With proof of cash payment? This is how a business is ran when they provided incorrect information to me? I dont call in. I dont ask for credits with all the outages that occur. But no accountability on Misinformation that is now causing me to miss work? Is it my fault for being in this situation, yes. Absolutely. But doing my due diligence and running back and forth doing what Im asked to do to make it right, acknowledging wrong information and being told sorry for that is absurd and inexcusable. In all of my customer service experience with companies, I have never been so disappointed. Companies are supposed to honor what is documented and noted. My company would never!

              Sparklight Response

              07/08/2024

              Hi **************. Customer satisfaction is important to us and we are sorry to see you're not satisfied with your services. We've provided your information to our local leadership team who will be reaching out to you directly to further assist. If there's anything else we may assist with in the meantime, please contact our team at ************, or via online chat at sparklight.com/chat.
              Read 178 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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