Business ProfileforClosets by Design Phoenix

I spoke to someone today June 4, 2024, from Closets by Design ************. I did not get their name; Caller ID states ********************* they said they were from ***************** The person (female) stated that they could not return my deposit, because more than three days had passed since I gave them the check. She did say they were ready to schedule me for an installation date. I stated that I wanted to see a CAD or picture of what the closet would look like. She said that they do not do that until after the installation date is set and it's in production. I explained that this did not feel right, because I have always received a CAD picture of the cabinets prior to installation and sometimes even before I had given the company a deposit. I honestly feel I was bamboozled. I also felt that if I gave them anymore funds the situation was only going to get worse. Their advertisement states that they give free estimates and consultation. That did not happen. See attached documents. Ms. ******* told me I had to paid $1553 in order to hold the discounted price. However, this is not true because the same discounts were being offered two months later. Note date on newspaper advertisement, March 6, 2024, and the date on Email advertisement, May 3, 2024. Please see attached documents for verification of the above statements. Also please let me know if you need any other information. I truly wish to resolve this amicably and as fair as possible for all concerned.Thank you, ******* ************ home--no text