ComplaintsforRockwell Legal Group

• Initial Complaint

  12/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  when i started the contract I owed ****** in credit card debt.they said they would have reduced to 60% and all accounted settled would say pays as agreed.after fours years of payments i payed ****** and some cards were not paid off.they told me my credit score would drop,but would shoot back up better than before.that didnt happen as it says charged off on all accounts they handled.this will be on my credit seven years! so my credit is at 600 for the next seven years.i want they to fix the accounts they settled to pays as agreed and pay off the rest of the cards

  Business response

  12/27/2021

  We have reached out to the client to set up a time to discuss a satisfactory resolution. 

  Customer response

  12/30/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
    they contacted me,appointment 1/4/22 at 9.we will see how it goes
  

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rockwell Legal Group reached out to me to assist me with paying off my creditors. They advised I could pay them installments of $245 for 24 months and 5 of my credit accounts would be paid off. They made it seem as if I would have a attorney handling my affairs but during the entire two years no attorney just customer service. Either way, out of the 5 accounts that they picked to pay off. mind you only one has been fully paid off. The 2nd account they said they paid off was still showing a $87 balance. I called them repeatedly telling them to call the creditor because theyre telling me its still a balance. Rockwell just argued with me and said it was paid and I end up paying the $87. Now the other 3 accounts are still not paid off and my last payment was in August. This entire process I havent heard anything from them besides when I call the call center. Got an email from an attorney saying they tried to call me but I had no miss calls or voicemail. I tried email the attorney, I got an email back saying to call the call center. This has been the worse experience ever.

  Business response

  12/22/2021

  We have unsuccessful reached out to the client to discuss a satisfactory resolution.  We will continue to reach out to discuss the matter. 

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into a contract with Rockwell legal group to settle my cc debts for a set amount of payments to them. I paid them on time for every single payment and yet they did not settle all of thr accounts. I have called multiple times in thr last 2 months because after my original drafts they were to keep deducting $75 a month for 6 months towards a negotiated settlement that I added extra for once again. Today I find out that not only did they mess up taking the drafts from my checking but they stopped making payments to this settlement in JUNE even though they were consistently drafting from my account. Now this settlement is likely in default and they tell me they need to have a negotiator contact to resettle. When I asked if they were going to take credit and tell them they screwed up sending the payments and that I made every single payment agreed to they just said I don't know!!! They do not stick to their word. Told me not to worry about the other accounts they didn't get to because this one they screwed up is major. It was in litigation and settled but since they failed to send payments I could be totally screwed. They had no problem taking my money. Still have my money sitting in escrow but haven't bothered making payments to this account. Seriously what they present as helping you is just a way to fatten their pockets with cash and s**** you over! You end up paying more than you ever owed to begin with! I wish I had not fallen to their deceit and now I have a mess dealing with them! I can prove I made all payments plus some so if this doesn't get worked out correctly in my favor I will have to look into legal action which I really hate to do!

  Business response

  12/02/2021

  We have emailed the client to set up a time to discuss a resolution. 

  Customer response

  12/02/2021

  I have a phone appointment set with Rockwell legal group on December 7th to discuss resolution. Until I know what they say at that time I do not know their intentions for resolution so I cannot yet say it is resolved. I can follow up with results after that phone call and let you know what they actually say but they did reach out.
  Sincerely
  ***************************

  Business response

  12/03/2021

  We agree with the client but the BBB requires updates or will close the complaint with a negative outcome if we dont continue to respond timely. 

• Initial Complaint

  11/15/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 6/6/18, I entered a contract with Rockwell Legal Group to help consolidated 8 unsecured credit cards in the amount of $28K. I started making payment of $478.31 on 6/27/18. The last payment is scheduled for 11/28/21, a total of 42 payments. I still have 4 remaining debts, that have not been negotiated, in which I still owe over $20K with all the interest and fees. I was served with a warrant in debt on 2/19/20 for the amount of $5,732. I notified Rockwell on 2/20/20, by email, and sent them the documentation. I was told by Rockwell to show up for court on 3/16/20, and this debt was entered into a judgement. Rockwell appointed a lawyer in my area to represent me in the lawsuit. The lawyer contacted me on 4/28/20 with the breakdown of the settlement, I agreed to the settlement and an offer letter was sent on 5/5/20. I called the lawyer 5/10/20, to check the status of the debt, as it was showing in litigations, in which I didn't understand, as I had agreed to a settlement. I had no further communication from the lawyer, until I contacted him on 10/20, 5/11/21, and 8/23/21, for updates, which he resent settlement letter on those dates, I was told by the lawyer that the creditor did not respond to any of the notices sent. I called Rockwell in 10/21, and was told that the lawyer was no longer handling my case, because he was not communicating with them. I called Rockwell on 11/8/21 and they told me to call the lawyer for an update (at this point Im confused). I called the lawyer, and he told me that he would send another settlement letter again. The lawyer notified me via text the afternoon of 11/8/21, that the creditor rejected the offer, and wanted the entire amount of the debt. This litigation debt has been unresolved for 18 months, in which the he only sent updated letters, when I called to check the status. The type of service this company has given me has been unacceptable, and I would not recommend this company or their services, to anyone.

  Business response

  11/22/2021

  We are working with the client to resolve this matter to their satisfaction. 

  Customer response

  11/23/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform all actions agreed upon before, considering this complaint resolved.  

  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  10/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Rockwell takes a set amount of money out of my bank account each month to pay off creditors on my behalf. If a payment is missed to the creditors, the settlement could default. In regard to this particular issue, Rockwell hasn't made a payment to a creditor (*************) since August 2021, putting the settlement in danger of defaulting. I've called at least 5 times and have been told over and over that it's being handled and that a double payment will be made to ************* (for Sept. and Oct. 2021). It's almost November and I now I'm being told that there aren't enough funds to pay them which is wholly inaccurate. I even had them take the money out of my bank account a week earlier so those payments can go to ************* ASAP. Rockwell has taken my money and so far, no payments have been made to the creditor and I was told by Rockwell today that there is no payment scheduled and there aren't enough funds in my account which contradicts what I was told by the last 4 agents I spoke with. I want to know where my money went and why no one will communicate with me. I just keep getting told that my account is "in review". The managers refuse to get on the phone and help. I'm scraping my monthly payment together each month and Rockwell is not holding their end. I just keep getting the run-around and I don't know what to do.

  Business response

  11/05/2021

  We are working with the client to resolve this matter to their satisfaction. 

  Customer response

  11/05/2021

  I have received some documentation an hour ago that I need some time to go through.  I do not consider this matter resolved yet, considering no resolution has been reached.  All that has happened so far is Rockwell closed my account, denying my access to view the payments I've made to them since 2018.  Rockwell has assessed between $8,000-$9,000 in fees alone in addition to the $624.46 monthly payments I made to them.  I need to go through my bank statements since 2018 and assess exactly how much was taken and told ***** from Rockwell that I would reach out to him as soon as I've gone through my bank records and the Rockwell documents I'd never seen or was allowed access to up until today.  I will contact and update BBB as soon as I've spoken with ***** from Rockwell.  Thank you.  

  Business response

  11/05/2021

  We agree that the matter is not yet resolved. 

  Customer response

  11/05/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

  Customer response

  12/07/2021

   My name is ***********************.  I was emailing you in regard to my complaint against Rockwell Legal Group.  It is still very much unresolved.  I was told when I called in to the BBB that the complaint was closed and that the issue had been resolved.  It is still very much not.  The last interaction I had had with them was last Tuesday 11/9/21 with the point of contact Connor.  He basically asked me what I wanted and I told him I wanted the fees that Rockwell had skimmed without any disclosure or permission returned back to me (approx $7,225).  He told me he would take it to his bosses and see what they could do.  I never heard back from him.  I emailed him yesterday morning and have still received no response.  It's been 9 days and nothing from them. I was told to email and notify you of this as the complaint is very much still open and unresolved.  Thank you very much.

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3 years ago I entered into a contract to pay Rockwell money to help reduce my credit card debt. They promised me they would settle my debt at the 5 different cards I had. I had debt of $45,000 and they told me at that time the payments I made of $31,193 would be used to reduce my debt. They successfully negotiated one $23,000 debt down to $13,000. The others they did nothing. When calling them they just kept telling me to be patient. My term with them is up and they saved me a total of $10,000 but cost to them was $13,000 so in the end it cost me $3,000 to negotiate on credit card and the rest are all still pending.

  Business response

  11/04/2021

  We have been unsuccessful in our attempts to reach the client.  We will continue to reach out to discuss a satisfactory resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩