Complaints

This profile includes complaints for Risas Dental and Braces's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Risas Dental and Braces has 29 locations, listed below.

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  Risas Dental and Braces

  3030 N Central Ave Ste 1500 Phoenix, AZ 85012-2750

  
• 

  Risas Dental and Braces

  6026 N 59th Ave Glendale, AZ 85301-7709

  
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  Risas Dental and Braces

  1928 E Main St Mesa, AZ 85203-9024

  
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  Risas Dental and Braces

  4317 E Mcdowell Rd Phoenix, AZ 85008-4501

  
• 

  Risas Dental and Braces

  4850 N 83rd Ave Phoenix, AZ 85033-1052

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 10/22/2022 My Son had a last appointment to remove his breces by risas in the ***************** but at the end ,his retainer where made back **** and to put them on it was painful. ,No only the dental assistant try very hard to get it in but the Orthodontist try 4 time to fit in. Hurting my son with mentally challenged.The Orthodontist just add "well order just the upper" I ask they do not fit? The Assistant explained they where made wrong so I two week they be ready!by the time we walk out the evening single employees was laughing enjoying my son entertainment.My son fell humiliated, emberesment.

  

  Business Response

  Date: 10/28/2022

  Hello ********,

   

  We are deeply sorry that you had a bad experience at our ********* office.  We take complaints very seriously and want to make sure we address this issue with the appropriate care team.  Would you be so kind to send me the patient's information to ********************************************************.  I would like to pull up your son's chart to further investigate the situation and address this issue for you.  Again we apologize for the bad experience and hope to hear from you soon.

   

  Best,

  *****************************

  Patient Experience Coordinator 

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Risas dental had my insurance on file. Did not even try to use it. I paid cash and they made me write a review on their site before performing service. Then insurance said they would most definitely pay for treatment. Now risas is saying until insurance pays for treatment, which was already paid I cannot have my money back. Why didn't they try my insurance on file first??Now I have to wait for them to send claim and have ins pay. It's ridiculous and fraudulent.

  

  Business Response

  Date: 10/28/2022

  Hello *******,

   

  I am very sorry to hear about your experience, but would like to help you get the issue resolved as soon as possible.  Would you be so kind to send me your patient details and the location of the office you visited at ********************************************************.  I would like to take a look at your chart and see how I can expedite the process.

   

  Best,

  *****************************

  Patient Experience Coordinator

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back In May 2022 I went in for an emergency service from an accident that cause a filling the desist has placed a couple months before Feb 2022 the month of my accident. I made payment arrangements and started the process of a bridge. I have been in a temporary for months. I have went three times for them to replacethis temp in my mouth. I hve called numerous times to get in again to get the real one in and they dont return my calls. Now I am with a temp that is broken i have exposed teeth an am in so much pain. I have went to multiple offices tying to get help and *** spent so much money when this dentist office has my impressions and promised to the work. I am lost on what to do.

  

  Business Response

  Date: 09/26/2022

  Hello,

  I received your BBB complaint about your treatment, and want to assist you with your issue.  Would you be so kind to let me know what office you are visiting for treatment and your DOB.  This way I will be able to locate your chart and contact that office directly to help with this situation.  Thank you in advance. 

  *****************************

  Patient Experience Coordinator 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2018 my husband *********************** went to Risas Dental. There he got his crown on his front tooth. They made him a dental plan of everything that he needed to get done. They told us that we can do payment plans for his upcoming appointments since he needed a lot of work done. The priority was to get this front tooth fixed. They told us to apply for a care credit card and they convinced us so we did. However they did not tell us that everything was going to be charge all at once. They made it seem like we were going to be getting billed as we went through with the appointments and they told us that we didn't have to go through the whole procedure all at the same time we would do it through parts as it was going to be painful. Some personal family issues occurred and he didn't finish his dental procedure. We are still paying for the care credit care with out finishing up the process. We have payed over $1,000 around there. I wish we can get all our money back or at least the money we didn't need to pay, I hope this company can help us. If you need additional evidence please let me know. I will gladly try to provide it

  

  Business Response

  Date: 09/08/2022

  Hello *******,

  Thank you for sharing those details with us, to better assist you, would you be so kind to provide me with your husbands DOB and the office that you visited.  This way we would be able to locate his chart and assist you with this concern.  Thank you in advance.

  *****************************

  Patient Experience Coordinator 

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm paid to have braces put on my teeth to include two pontics. They were unable to do the lower teeth at the time so I came back at a later date to get those done. When they put on the lower ones everything seemed fine. When I got home, one of the Pontic's was put on haphazardly(didn't fit in the space available) and two of the brackets came off my teeth and another one isn't attached. This was after the first person was unable to put the lower ones on and they brought in another individual. When I called to have this fixed they told me there are no walk-ins and no available appointments for two months(my next scheduled date). They added me to the cancellation list. I've been calling every week to get back in and just found out today that I had to be added to the cancellation list again and there were still no appointments until my next scheduled date and that the other Risas offices could not see me.

  

  Business Response

  Date: 08/22/2022

  Hello,

   

  We are so sorry to hear that your experience was less than exceptional with us. Could you please email our Patient Experience team at [email protected] for further assistance? They will be able to work with the office and get you in soon. Thank you!

• Initial Complaint

  Date:07/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company provide a service for me (braces), at the time I got a credit card and paid the company in full. This was about three years ago. During the process the company notified me that my dental INSURANCE will be billed for the service (braces) and I would receive a refund since the services had already been paid in full. I have been attempting to get a refund for the overpaid amount on my account which is everything my insurance paid, thus services were paid in full. Risas dental is not returning my calls and I have tried multiple times to ask the dentist and the staff With no results.

  

  Business Response

  Date: 07/27/2022

  Hello, 

   

  We are so sorry to hear about this issue. This complaint has been forwarded to our accounts management team and we are looking into it immediately for you. A member of our team will be in contact with you very soon. If you have any questions in the meantime, please email us at *********************************** Thank you for your patience and we will talk with you soon!

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11th I looked up Risas ************************************* online and saw their advertisement of brace advertised as $3,000 paid in full & $3,750 with payments. I continued to read the rest of the websites information. Risas's website states that they are upfront about their cost. Risas stated that they also except my insurance on their site which is Aetna Dental insurance. The Risas website does not state that they charge additional or extra if you have dental insurance. On the advertisement outside Risas Dental building it also states that braces are $3,000 paid in full & $3,750 paid in payments. (risasdental.com)June 13 2022, I called and made an appointment for my daughter to get a consultation on June 18, 2022 @ 1pm. On Saturday June 18th my daughter and I went to Risas Dental and we were told that my daughter could have her braces put on immediately. The tech began to put on my daughters braces and I was sent to Risas billing department. I was told again, "$3,000 for payment in full & $3,750 for payments". I was not allowed to pay in full and I was told I could only make payments. The woman made me pay $169.00 for "deposit". I was not allowed to personally read the contract, and the woman didn't read the contract completely to me. She stated this section stated that you are agreeing to making payments and the amount is $3,750. Again she stated I was required to sign without reading the contract. She told me that she would contact ***************** on Monday and call me. Monday she called me and said "Aetna will pay $2,000 and you still owe $3,750". I told her Risas is not allowed to raise the cost due to insurance caps. I told her that what I owe should be $1,750 - $2,000 of Aetna's payment. I called Aetnas and filed a complaint and fraud. Aetna rep told me they have record, Risas call and asked, "how much can we charge". Aetna's was not asked what they cover. I feel that Risas increased charges by $2,000 because I have dental insurance. This is fraud.

  

  Business Response

  Date: 07/12/2022

  Thank you for reaching out *****, we'd be more than happy to go over your account with you and explain any charges made. We can also talk about your options and what we can do to better your situation. Please email us at ********************************** so we can set a time to talk.

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dentist office and came for tooth pain. I have cavity. I only came here because they said they work with payment plans and they dentist was rude and inconsiderate. ********** I was then told I needed a root ***** and crown and I need to put **** down. I would not go here. They dont care and dont want to help people without insurance.

  

  Business Response

  Date: 06/24/2022

  Hello, 

  
  We are so sorry to hear that you had a less than exceptional experience. We work hard to make dental treatment affordable and accessible and would love to hear more about your specific case. Can you please email us at ********************************** for further assistance? Thank you so much, we look forward to working with you further on this and helping you get the work you need at an affordable price.

• Initial Complaint

  Date:06/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its June 8th and I cant be seen until September for a tightening on my braces and until DECEMBER for a cleaning. However, they charge my card every month expecting their payment then its a fee of 500 to have my braces taken off! This is absurd and Im requesting for you to get in touch with business to have someone reach out to me.

  

  Business Response

  Date: 06/10/2022

  Hello there, we are so sorry to hear that you are having issues with scheduling your appointments. Our patient experience team would love to further assist you and will be in touch shortly. We hope to get this resolved for you right away and hope that you will continue to trust us with your dental treatment in the future. We will talk to you very soon.