Business ProfileforSRP

about 4 years ago I started looking into solar power for my house. when looking at the solar " plans" SRP offers , The one that fit my likely situation had a " demand charge" associated with it. I asked how this worked, and was told " the demand charge comes into play if you run multiple high energy appliances , such as the oven and the ac unit, or two ac units" they further suggested running heavy use appliances outside the peak use time and I would be fine . I installed the solar, and have seen very little savings due to the demand charge. SRP has changed my plan a few times, to no resolve. It was suggested at year end 2023 that I set timers on my heaters, water heater, pool pump , spa heater to avoid their running during the peak periods. I did this per their specification. The demand charge is still significant. I called SRP seeking to speak with leadership. I was told to send an email on the website. They did not respond. I requested to be heard at their board meeting. NO response. I spoke with the solar department, asked for a manager or above to call yesterday. They didn't call. Im seeking an investigation into SRP, the demand charge, their billing on my account, their metering on my house, and resolution. They will not even talk about the above.