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Business Profile

Health Club

Wholesale Health Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Wholesale Health Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wholesale Health Club has 2 locations, listed below.

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a fraud alert from ******* regarding this company. It was for a 17 dollar charge. I contacted the company to inquire and was told it was a subscription for an online supplement ordering service. The customer representative told me I signed up in October of this year. This is not true, and was either a blatant lie, or the result of hidden agreements for some other product. When asked to ****** the representative offered to reduce my subscription to $10 then to $5.98 before finally canceling me. When I asked for a refund I was told that no refunds were available, then that I could be refunded 25%, then 50% of the $17 charge. After insisting on receiving the full refund and that I would call the fraud department of my bank back, I was told I would receive the full refund in 3 to 10 business days. I will contact WholesaleHealth back if I do not see that refund posted in that timeframe.

      Business Response

      Date: 12/10/2024

      Your membership has been canceled and a full refund of $17 has been issued.

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent account billing business aka Nutura health and nutura sapphire selling information total scam

      Business Response

      Date: 12/05/2024

      Hello,

      After reviewing our records, I can confirm that no charges have been applied from our company. We are Wholesale Health Club.

      You may have clicked a ******** ad promoting free products in exchange for signing up for various services, including our membership, which may have caused some confusion. I've canceled your membership. While we haven't charged you, we recommend checking your bank statement for other companies' unwanted charges.

      Best regards,

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to cancel my debit card because these people charged it ***** without my approval, I believe they are connected to other scammers that get your information and charge your card. I had another scam a couple weeks ago and my bank caught it and stopped it, and now this charge which makes me believe they are connected. I just got info from my bank that the 17. 00 was refunded after I called and was told I was stuck with the charge. So I got it taken care of but still replaced my debit card. So this is just informational complaint to warn people about this "Company"

      Business Response

      Date: 11/26/2024

      It looks like you signed up with us in the past. As a valued customer, you can enjoy exclusive access to our industry-leading low prices. Your first 30 days of membership are free with your initial order, allowing you to return and buy any products at discounted rates. After the initial period, the membership fee is $17 per month.


      Your membership has been canceled and a refund has been issued yesterday.

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for any goods or books or merchandise 39 dollars was taken out of my account without my authorization I have been in contact with them numerous times but they have never gotten back to me

      Business Response

      Date: 11/19/2024

      That charge was not from us. We do not have any products at that price point.  Please check your bank statement and contact the correct company. 

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A company called wholesale health club charged my account $17.00 for items I didnt purchase. I checked my email and account to see what time the purchase was made. At the time the purchase was made I was asleep, so it couldnt have been me. I dont know how they got in my account without my knowledge. I dont know this company and I am not sure how this company got my account information and made this purchase. I would like a refund.

      Business Response

      Date: 11/19/2024

      It looks like you signed up with us in the past. As a valued customer, you can enjoy exclusive access to our industry-leading low prices. Your first 30 days of membership are free with your initial order, allowing you to return and buy any products at discounted rates. After the initial period, the membership fee is $17 per month. 


      Your membership has been canceled and a refund has been issued.

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found a charge pending in my account for this company. I did not sign up for anything for this company. I found a welcome email. Went in cancelled what looked like a subscription and my card was still charged. $5.89. I noticed it pending on 11/7/24 and my card was charged 11/12/24.

      Business Response

      Date: 11/16/2024

      As a valued customer, you can enjoy exclusive access to our industry-leading low prices. Your first 30 days of membership are free with your initial order, allowing you to return and buy any products at discounted rates. After the initial period, the membership fee is $17 per month.  I show that during your free period, you downgraded your membership to the basic level for $5.89.  That is what that charge was for. I have cancelled your membership and refunded you the initial and only charge from us for $5.89.

    • Initial Complaint

      Date:10/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place just charged my card out the blue Ive never heard of this place. It charged my card $17. I dont have an account never did. Please send back my money now. The charge was unauthorized

      Business Response

      Date: 10/24/2024

      Hello,
      It appears that the customer clicked on a ******** ad promoting free products in exchange for signing up for various services, including our membership. However, the customer never contacted us directly to address this.
      Please note that this was not our advertisement. We are Wholesale Health Club. As requested, I have canceled your membership and refunded the $17 membership fee. We recommend checking your bank statement for any additional charges from other companies.
      Best regards,

    • Initial Complaint

      Date:10/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered some gummy supplements from this company. I did not agree to any trial membership and was not notified of any trial membership ending. I was charged $17 on October 16, 2024 and when I tried to cancel that charge and get it refunded instead I got another charge for some basic membership on October 16, 2024 for $5.89. I did not agree to either of these charges. I need my account canceled, my card information eliminated from your records and I need a refund for these two charges in the total amount of $22.89 immediately. Thank you

      Business Response

      Date: 10/21/2024

      The customer did not cancel the ******** membership. Instead they signed up for our basic membership, and was charged $5.89. Both the Sapphire ($17) and the Basic ($5.89) memberships have been cancelled and refunded.

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt ordered anything and wholesale health club transactions from my card on 9/22/24. This is not the first time that it happened. Wholesale Health Club has made charges to my card for at least the last two months. This time it caught my attention to it. This was an unauthorized charge. I want the charges discontinued.

      Business Response

      Date: 09/25/2024

      It looks like you've made a purchase with us before. As a valued customer, you can enjoy exclusive access to our industry-leading low prices. Your first 30 days of membership are free with your initial order, giving you the opportunity to return and buy any products at discounted rates. After the initial period, the membership fee is $17 per month. As is clearly stated on the checkout page.

      You've made no attempts to cancel your membership which you can do by calling the number on our website, emailing the address on our website, filling out the contact us form, or by logging into your account and self managing. It's really simple.

      Your membership has been cancelled. and you will not be billed again.

      Thank  you

      --
      -The Wholesale Health Club Team
      WHC Support Portal
      **************

    • Initial Complaint

      Date:09/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from their company notifying me that I was being billed $17.00, for their "Sapphire Membership." I NEVER ordered anything from their company. I have no idea how they were able to obtain my credit card info, and make this fraudulent charge.

      Business Response

      Date: 09/09/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We are very sorry for any misunderstanding caused. When you placed your original order, you had signed up for our membership program, which is why you were billed $17.00. I do not show any contact with our company at this time. I have gone ahead and cancelled the account and processed a full refund.

      Confirmation of cancellation is C-815387. As well as issued the refund.

      09/09/2024 09:37am - Refunded - $17.00 Trans-ID: **********

      Refunds can take up to 3-10 business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

      Customer Answer

      Date: 09/09/2024

      Although the company is in the process of refunding the money they stole from me, and canceling this membership that I supposedly signed up for, they continue to lie, claiming that I ordered something from their business. 

      This is an outright lie. I will continue to reject their proposed resolution until they acknowledge that they obtained my name and credit card details through fraudulent and unscrupulous means.

      Business Response

      Date: 09/09/2024

      To whom it may concern,

      We are very sorry Ms. **** is stating this was fraudulently done. We however did not fraudulently place an order for Ms. ***** All information would need to be entered in on the site. The order was for our membership. This was placed on August 26, 2024. The ** address of where the order was placed does show ************ which upon checking shows Ms. ***** address. We would have no way of accessing someones credit card information unless it was entered on the site. When locating an account we only have access to the last 4 of the card. As well as name, phone, email, shipping, and billing information would have needed to be entered in. Perhaps someone in the home of Ms. **** placed this order with her information.

      Contact Information as entered:

      Email
      **********************************

      Phone
      **********

      Created Date
      08/26/2024


      Address
      ******** ****
      *******************
      Longmont, CO 80504

      We did cancel this account, as well as blacklisted it so no further actions would occur from our company. The refund was processed previously. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded. 

      Kindest Regards,
      Customer Support

       

      Customer Answer

      Date: 09/10/2024

      As I stated before, I will continue to reject claims made by this company. They will continue to deny the claims that they obtained my info and fraudulently billed me, and I will continue to tell the TRUTH.

      As a side note, they instantaneously took the money from me (fraudulently), and yet they allow themselves 3-10 business days to "process the refund." 

    Wholesale Health Club is NOT a BBB Accredited Business.

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