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Business Profile

Health Club

Wholesale Health Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Wholesale Health Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 92 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt ordered anything and wholesale health club transactions from my card on 9/22/24. This is not the first time that it happened. Wholesale Health Club has made charges to my card for at least the last two months. This time it caught my attention to it. This was an unauthorized charge. I want the charges discontinued.

      Business Response

      Date: 09/25/2024

      It looks like you've made a purchase with us before. As a valued customer, you can enjoy exclusive access to our industry-leading low prices. Your first 30 days of membership are free with your initial order, giving you the opportunity to return and buy any products at discounted rates. After the initial period, the membership fee is $17 per month. As is clearly stated on the checkout page.

      You've made no attempts to cancel your membership which you can do by calling the number on our website, emailing the address on our website, filling out the contact us form, or by logging into your account and self managing. It's really simple.

      Your membership has been cancelled. and you will not be billed again.

      Thank  you

      --
      -The Wholesale Health Club Team
      WHC Support Portal
      **************

    • Initial Complaint

      Date:09/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from their company notifying me that I was being billed $17.00, for their "Sapphire Membership." I NEVER ordered anything from their company. I have no idea how they were able to obtain my credit card info, and make this fraudulent charge.

      Business Response

      Date: 09/09/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We are very sorry for any misunderstanding caused. When you placed your original order, you had signed up for our membership program, which is why you were billed $17.00. I do not show any contact with our company at this time. I have gone ahead and cancelled the account and processed a full refund.

      Confirmation of cancellation is C-815387. As well as issued the refund.

      09/09/2024 09:37am - Refunded - $17.00 Trans-ID: **********

      Refunds can take up to 3-10 business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

      Customer Answer

      Date: 09/09/2024

      Although the company is in the process of refunding the money they stole from me, and canceling this membership that I supposedly signed up for, they continue to lie, claiming that I ordered something from their business. 

      This is an outright lie. I will continue to reject their proposed resolution until they acknowledge that they obtained my name and credit card details through fraudulent and unscrupulous means.

      Business Response

      Date: 09/09/2024

      To whom it may concern,

      We are very sorry Ms. **** is stating this was fraudulently done. We however did not fraudulently place an order for Ms. ***** All information would need to be entered in on the site. The order was for our membership. This was placed on August 26, 2024. The ** address of where the order was placed does show ************ which upon checking shows Ms. ***** address. We would have no way of accessing someones credit card information unless it was entered on the site. When locating an account we only have access to the last 4 of the card. As well as name, phone, email, shipping, and billing information would have needed to be entered in. Perhaps someone in the home of Ms. **** placed this order with her information.

      Contact Information as entered:

      Email
      **********************************

      Phone
      **********

      Created Date
      08/26/2024


      Address
      ******** ****
      *******************
      Longmont, CO 80504

      We did cancel this account, as well as blacklisted it so no further actions would occur from our company. The refund was processed previously. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded. 

      Kindest Regards,
      Customer Support

       

      Customer Answer

      Date: 09/10/2024

      As I stated before, I will continue to reject claims made by this company. They will continue to deny the claims that they obtained my info and fraudulently billed me, and I will continue to tell the TRUTH.

      As a side note, they instantaneously took the money from me (fraudulently), and yet they allow themselves 3-10 business days to "process the refund." 

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is engaging in fraudulent behavior by repeatedly attempting to charge my credit card for a service I never signed up for or agreed to. They have made multiple unauthorized attempts to withdraw money from my account without my consent, clearly showing that they are running a scam.I have never done business with this company and have no idea how they obtained my credit card information. When I called to resolve this issue, I was connected with someone who did not speak English fluently and was unable to answer any of my questions. Instead of addressing my concerns, they put me on mute every time I asked a question, which was extremely shady and unprofessional. This behavior further confirms that this company is not legitimate and is actively trying to avoid accountability.Desired Outcome:I want this company to immediately stop all unauthorized attempts to charge my credit card and cancel any transactions associated with my card.I demand a full refund of any charges that have been processed without my consent.I want written confirmation that my personal and financial information has been completely removed from their system and that I will not be contacted by this company again.I request a thorough investigation into this companys practices to prevent them from scamming other consumers in the future.This companys actions are not only unethical but also illegal. I expect immediate action to be taken against them to ensure they are held accountable for their fraudulent activities.

      Business Response

      Date: 09/09/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We show on August 06, 2024, *** ******* placed an order for our Wholesale Health Club membership which is why we attempted to bill the $17.00. We also show on September 06, 2024 *** ******* called into customer service and requested to cancel this account. This was canceled on that same date. The confirmation of cancel is C-754774. No refunds were processed as we did not charge *** *******. 

      We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled.

      Kindest Regards,
      Customer Support

      Customer Answer

      Date: 09/09/2024

      Your response is entirely unacceptable and fails to address the core issue of fraudulent activity and deceptive practices by your company. I never signed up for any services with you, yet my credit card information was used without my consent. This suggests not only a deceptive business model but also potentially illegal activity. This complaint is primarily to document your shady business practices for public record and to warn others on the internet to avoid your company at all costs.  

      I demand written confirmation that my personal and financial information has been completely removed from your system. 

      Business Response

      Date: 09/10/2024

      To whom it may concern,

      Thank you again for allowing us the opportunity to settle any misunderstandings. 

      The account that was made for Ms. ******* has been canceled and blacklisted. This means she would not be able to place an order with us, nor are we able to place an order for her. We have the ** address of whom placed the order and it does come back to the address listed on Ms. ************************************ can ensure this account is closed, there were no charges made, as well as no further action would occur from Wholesale Health Club. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled.

      Kindest Regards,
      Customer Support

      Customer Answer

      Date: 09/10/2024

      I'm absolutely fed up with your pathetic attempt to shift the blame onto me. I never agreed to do business with your company, and you still havent clarified what I supposedly signed up for. You keep mentioning IP addresses and being incredibly vague, just like the person I spoke with on the phone. What exactly did I buy according to your records? You cant answer that because I didnt purchase anything. It sounds like your company might be operating under a different name or involved in something shady since I dont even recognize your company. If my IP address was used to sign up for something, then tell me precisely what I signed up for when my card information was accessed.

    • Initial Complaint

      Date:06/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Genius Wholesale Club claims that I joined them and are charging me on a recurring basis for a "membership" I did not order.

      Business Response

      Date: 06/05/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We are very sorry for any misunderstanding caused. When ****************** placed his original order on February 06, 2024 for the Neuro Tech IQ he had also signed up for our membership program, which is where the $17.00 charges came from. I do not show any contact with our company at this time. I have gone ahead and cancelled the account and processed a full refunds.

      Confirmation of cancel: C-662889

      Confirmation of refunds:

      06/05/2024 02:23pm - Refunded - $17.00 Trans-ID: ******************************
      06/05/2024 02:24pm - Refunded - $17.00 Trans-ID: ******************************
      06/05/2024 02:24pm - Refunded - $17.00 Trans-ID: ******************************

      Refunds can take up to 3-10 business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

    • Initial Complaint

      Date:06/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one bottle of memory medicine, Neuro Tech IQ, using my Discovercard for $17. Weeks later when reviewing my Discover bill, found that they had enrolled me into a health club charging $17/weekly! I immediately called the club number and contacted Discover, around March 5, 2023. I just received enclosed info from Discover that they allowed 5 of the 12 charges to go through as they could not prove or disprove the claim as the health club would not submit any documentation. I believe the one charge of $17 for the medication received but the remaining charges are a SCAM!

      Business Response

      Date: 06/04/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We are very sorry for any misunderstanding caused. When **************** placed his original order on June 30, 2023, he had signed up for our membership program, which is why he was billed $17.00.We show Mr. ****** reached out to customer service on February 19, 2024, requesting to cancel his account. No refunds were requested at that time.

      We currently show Mr. ****** has chargedbacked through his bank on all charges. We show the account is canceled and due to chargebacks it appears the bank has refunded his money on all charges. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

      Customer Answer

      Date: 06/04/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found an email receipt this morning in my inbox from Wholesale Health Club for $17.99. I did not order anything from them. Yet they had my contact info. After reviewing the receipt the $17.99 is for a membership to buy supplements from them.

      Business Response

      Date: 06/03/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We show on July 16, 2023 Ms. ******* placed an order for our Neuro Tech IQ. At that same time customers are offered our monthly membership, this is where you can purchase multiple supplements at a very discounted rate. Ms. ******* would have had to check that off which membership package she wanted and agreed to the terms of the offer prior to the order going through. We do not show any contact with our company. Not to worry! We have gone ahead and canceled this account so no further charges will occur. 

      Confirmation of cancel: C-184708

      Refund: 06/03/2024 08:25am - Refunded - $17.00 Trans-ID: **********

      Refunds can take up to 3-10 business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

    • Initial Complaint

      Date:03/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction was 12-3-2023. I have tried to contact the company but none of my emails was answered and no phone nbr was available.Order# ****** $34.95 did not order this product Order# ****** $49.50 did not order this product Order# ****** $99.00 order one and got three Order# *** $17.00 membership subscription did not order this but got it cancelled but not refunded I have been able through this website to get their phone nbr and when I talked to customer service they said it had been past ********************************************************************************************************************************************* to return them.

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      being billed without my permission

      Business Response

      Date: 02/08/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We are very sorry for any misunderstanding caused. We show on September 29, 2023 Mr. Cosgrove placed an order for Neuro Tech IQ promotional offer when he placed this order you had signed up for our membership program, which is why you were billed $17.00 monthly. I do not show any contact with our company prior to February 06, **** Mr. Cosgrove canceled his membership via the self help portal. The account was canceled at that time. The confirmation is C-567185.

      I have gone ahead and processed the last 3 months of refunds for the membership. 

      02/08/**** 03:03pm - Refunded - $17.00 Trans-ID: **********
      02/08/**** 03:03pm - Refunded - $17.00 Trans-ID: **********
      02/08/**** 03:02pm - Refunded - $17.00 Trans-ID: **********

      Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

    • Initial Complaint

      Date:01/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ******************* brain supplements. I am billed $17.00/month, but not receiving product. So far, only received my first bottle! Will you please rectify?

      Business Response

      Date: 01/30/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We show on September 20, 2023 ************* ordered our Neuro Tech IQ 5 Bottles. We are very sorry for any misunderstanding caused, when she placed your original order, she had signed up for our membership program,which is why she was billed $17.00. You would log onto  our site and choose the products you would like at a very discounted cost. This is why nothing had shipped out. 

      I do not show any contact with our company at this time. I have gone ahead and cancelled the account and processed a full refunds on the last 2 charges. The confirmation of cancel is C- 558281. 

      01/30/2024 08:07am - Refunded - $17.00 Trans-ID: **********
      01/30/2024 08:08am - Refunded - $17.00 Trans-ID: **********

      Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

      Customer Answer

      Date: 01/30/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wholesale Health Club has made charges to my husband's card for at least the last two months. The amount was for ***** each time which called our attention to it. This was an unauthorized charge. I want the charges discontinued.

      Business Response

      Date: 01/18/2024

      To whom it may concern,

      Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

      We are very sorry for any misunderstanding caused. When you placed your original order, you had signed up for our membership program, which is why you were billed $17.00. I do not show any contact with our company at this time.We show an account under the name ***************************, Address:************************************************************************************************;78728.

      Not to worry! We have canceled this account so no future charges will occur. The confirmation of cancelation is C-515713. We have processed both refunds. Refunds can take up to **** business days to reflect on the account.

      01/18/2024 11:22am - Refunded - $17.00 Trans-ID: **********
      01/18/2024 11:25am - Refunded - $17.00 Trans-ID: **********

      We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

      Kindest Regards,
      Customer Support

    Wholesale Health Club is NOT a BBB Accredited Business.

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