We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Healthcare Staffing

          CIOX Health, LLC.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Healthcare Staffing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            06/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I requested records from **** and ******************. CIOX mailed the records, without prepayment. The letter that came with the records said that Confidential Information and attached to the records was an invoice for $198.38 for St. *******. The invoice said that copies of records was processed and shipping cost was included. These were the only records received from CIOX. Once I got the St. ******* invoice, I wrote a letter disputing the invoice. The debt was disputed because the invoice said that the request for records had been processed, and full payment in advance was required and must be received within 30 days and FULL PAYMENT WAS REQUIRED PRIOR TO RELEASE.I received an email 11/2023, with the invoice that had a new invoice for $690.91 for records from ****, along with the St. ******* Records invoice for $198.38. The **** invoice had a charge for shipping costs, but unlike the St. ******* invoice, the **** invoice did not say that our request for copies had been processed, because they never mailed the **** records. I disputed the invoices. **** emailed me and said the **** records were released and payment was required. The email stated that the St. ******* records were not released (even though they were the only records mailed). The email said please note, records will not be released without payment nor will this invoice be waived to release records. On 2/26/24, my office sent me an invoice that was mailed to the office that only included the **** records. On 3/4/24, I disputed the invoices. I received an email saying the St. ******* invoice was canceled, because it was not owed. They stated that I owed the **** invoice. On 6/3/24, **** sent a threat saying the invoice may be transferred to a collection agency. If CIOX mailed the **** records, we never got them. The only records received were the St. ******* records. I have the cover letter that came with the St. ******* records not have a cover letter for any **** records.

          • Initial Complaint

            01/24/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            CIOX Health, a ***************** is contracted by health insurers to request patient records from healthcare providers. For unknown reasons, CIOX has been calling my personal mobile number--sometimes multiple times per week, outside of business hours, requesting patient records. These messages are often incomprehensible.I have reached out to CIOX by phone, sent a trackable letter to their CEO, *********************, but **** refused to respond to this concern. If I fail to respond to CIOX, I could be considered non-compliant with health insurer contracts, thus I am obligated to return the calls, thereby reinforcing the incorrect number.I have verified that my phone number is correct with health insurers, with CAQH, but CIOX refuses to use the correct number. I expect CIOX to do the following:- Unquestionably and permanently erase my personal mobile number: ************ - Only use the office number: ************ - Respond and--I hope--apologize for their ongoing and bothersome calls and messages.

          • Initial Complaint

            01/23/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            **** also known as Datavant is an independent release of records company. I paid the $20 fee for release of records (I have a receipt). Blank sheets of paper, no records were faxed to my ******* **** company along with a billable invoice to the **** company amout of $48.54 on 1/9/2024. When I called ciox to inquire on the status of release of records; ****** informed me of the invoice listed above sent to **** company *******. ****** stated my records would not be released to them until ******* paid the invoice.I am pretty sure this is illegal since I paid the $20 fee for release of records at the time of the request and blank pages were faxed along with an invoice to *******. ******* will not pay this invoice and stated they have never heard of this. Ciox/DataVant phone number is ************ . The website is www.cioxhealth.com

          • Initial Complaint

            12/21/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            we overnighted payment to receive medical records. the processed 1/4 checks and lost the others. i reached out to accounting and verified that not only did they receive our checks, they also cashed them already. now they are trying to force us to pay again and won't release our records.

          • Initial Complaint

            12/15/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Our firm frequently relies on Ciox Health to obtain itemized bills and medical records for our clients' personal injury claims. Unfortunately, we have encountered persistent challenges with the accuracy of their processing, leading to unnecessary fees for our firm.Most recently, Invoice Number #********** was processed incorrectly. Despite reaching out to Ciox Health's customer service for assistance, the interaction was hindered by a language barrier, and regrettably, we were hung up on by *************These recurring issues are causing significant disruptions and financial implications for our firm.

          • Initial Complaint

            04/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have requested my medical records from ciox health so I can apply for VA disability for months now. They got the request in December and have still not been sent my medical records.

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Our office double paid an invoice to Ciox and Ciox is refusing to issue a refund for the overpayment.

          • Initial Complaint

            05/06/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I paid $6.50 for 2 X-ray images on disc for the use of my chiropractor. I received a disc with ***** of irrelevant documents, and no images. Ciox refuses to refund my money

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15458 N. 28th Ave

          Phoenix, AZ 85053-4076

          Visit Website
          (623) 207-5600

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.