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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Healthcare Staffing

CIOX Health, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Staffing.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company provided me falsified medical records i requested on my self, this is unlawful and obstructs justice, from st. *********************** in ********************* that is no longer there but somehow they retained false records from this location.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested records from **** and ******************. CIOX mailed the records, without prepayment. The letter that came with the records said that Confidential Information and attached to the records was an invoice for $198.38 for St. *******. The invoice said that copies of records was processed and shipping cost was included. These were the only records received from CIOX. Once I got the St. ******* invoice, I wrote a letter disputing the invoice. The debt was disputed because the invoice said that the request for records had been processed, and full payment in advance was required and must be received within 30 days and FULL PAYMENT WAS REQUIRED PRIOR TO RELEASE.I received an email 11/2023, with the invoice that had a new invoice for $690.91 for records from ****, along with the St. ******* Records invoice for $198.38. The **** invoice had a charge for shipping costs, but unlike the St. ******* invoice, the **** invoice did not say that our request for copies had been processed, because they never mailed the **** records. I disputed the invoices. **** emailed me and said the **** records were released and payment was required. The email stated that the St. ******* records were not released (even though they were the only records mailed). The email said please note, records will not be released without payment nor will this invoice be waived to release records. On 2/26/24, my office sent me an invoice that was mailed to the office that only included the **** records. On 3/4/24, I disputed the invoices. I received an email saying the St. ******* invoice was canceled, because it was not owed. They stated that I owed the **** invoice. On 6/3/24, **** sent a threat saying the invoice may be transferred to a collection agency. If CIOX mailed the **** records, we never got them. The only records received were the St. ******* records. I have the cover letter that came with the St. ******* records not have a cover letter for any **** records.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CIOX Health, a ***************** is contracted by health insurers to request patient records from healthcare providers. For unknown reasons, CIOX has been calling my personal mobile number--sometimes multiple times per week, outside of business hours, requesting patient records. These messages are often incomprehensible.I have reached out to CIOX by phone, sent a trackable letter to their CEO, *********************, but **** refused to respond to this concern. If I fail to respond to CIOX, I could be considered non-compliant with health insurer contracts, thus I am obligated to return the calls, thereby reinforcing the incorrect number.I have verified that my phone number is correct with health insurers, with CAQH, but CIOX refuses to use the correct number. I expect CIOX to do the following:- Unquestionably and permanently erase my personal mobile number: ************ - Only use the office number: ************ - Respond and--I hope--apologize for their ongoing and bothersome calls and messages.

  • Initial Complaint

    Date:01/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** also known as Datavant is an independent release of records company. I paid the $20 fee for release of records (I have a receipt). Blank sheets of paper, no records were faxed to my ******* **** company along with a billable invoice to the **** company amout of $48.54 on 1/9/2024. When I called ciox to inquire on the status of release of records; ****** informed me of the invoice listed above sent to **** company *******. ****** stated my records would not be released to them until ******* paid the invoice.I am pretty sure this is illegal since I paid the $20 fee for release of records at the time of the request and blank pages were faxed along with an invoice to *******. ******* will not pay this invoice and stated they have never heard of this. Ciox/DataVant phone number is ************ . The website is www.cioxhealth.com

  • Initial Complaint

    Date:12/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we overnighted payment to receive medical records. the processed 1/4 checks and lost the others. i reached out to accounting and verified that not only did they receive our checks, they also cashed them already. now they are trying to force us to pay again and won't release our records.

  • Initial Complaint

    Date:12/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our firm frequently relies on Ciox Health to obtain itemized bills and medical records for our clients' personal injury claims. Unfortunately, we have encountered persistent challenges with the accuracy of their processing, leading to unnecessary fees for our firm.Most recently, Invoice Number #********** was processed incorrectly. Despite reaching out to Ciox Health's customer service for assistance, the interaction was hindered by a language barrier, and regrettably, we were hung up on by *************These recurring issues are causing significant disruptions and financial implications for our firm.

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested my medical records from ciox health so I can apply for VA disability for months now. They got the request in December and have still not been sent my medical records.

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our office double paid an invoice to Ciox and Ciox is refusing to issue a refund for the overpayment.

CIOX Health, LLC. is NOT a BBB Accredited Business.

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