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          Find a Location

          OneGuard Home Warranties has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • OneGuard Home Warranties

              20410 N 19th Ave Ste 200 Phoenix, AZ 85027-3598

              BBB Accredited Business

            • OneGuard Home Warranties

              PO Box 43050 Phoenix, AZ 85080-3050

              BBB Accredited Business

            • OneGuard Home Warranties

              20140 N 19th Avenue Suite 200 Phoenix, AZ 85027

              BBB Accredited Business

            Business ProfileOneGuard Home Warranties

            Home Warranty Plans
            Multi Location Business
            BBB accredited business

            Contact Information

            20410 N 19th Ave Ste 200

            Phoenix, AZ 85027-3598

            Visit Website
            Email this Business
            (888) 896-0014

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            Customer Reviews

            1.14/5

            Average of 158 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            256 complaints closed in last 3 years

            70 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 2/28/2017

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            OneGuard Home Warranties has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • OneGuard Home Warranties

                20410 N 19th Ave Ste 200 Phoenix, AZ 85027-3598

                BBB Accredited Business

              • OneGuard Home Warranties

                PO Box 43050 Phoenix, AZ 85080-3050

                BBB Accredited Business

              • OneGuard Home Warranties

                20140 N 19th Avenue Suite 200 Phoenix, AZ 85027

                BBB Accredited Business
              Location of This Business
              20410 N 19th Ave Ste 200, Phoenix, AZ 85027-3598
              Email this Business
              BBB File Opened:
              5/5/1993
              Years in Business:
              45
              Business Started:
              7/1/1979
              Business Incorporated:
              5/14/2010
              Accredited Since:
              2/28/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • One Guard Arizona LLC
              • OneGuard Home Warranty + Service Plans
              Related Businesses
              Business Management
              • Mr. David E. Hill, Chief Operating Officer
              • Ms. Lynn Schroeder, Manager
              • Ms. Samantha Marquis, Customer Relations Manager
              • Mr. Sarah Matthewson, Manager
              Contact Information

              Principal

              • Mr. David E. Hill, Chief Operating Officer

              Customer Contact

              • Mr. David E. Hill, Chief Operating Officer
              • Ms. Lynn Schroeder, Manager
              • Ms. Samantha Marquis, Customer Relations Manager
              • Mr. Sarah Matthewson, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Home warranties

              Customer Complaints

              256 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/17/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              On 6-30-2021 I had a brand new AC unit installed on my house. I utilized my home warranty company which is One Guard. On 6-15-24 my AC unit to my house stopped working. I called One Guard to do a service request and within 24 hrs I had a contractor at my house to inspect the unit. It was determined the blower on the unit stopped working and needed to be replaced. The contractor advised me he was unable to read the serial number on the unit due to sun damage. The contractor needed the serial number in order to replace the blower. I called One Guard to advise them when the unit was replaced in 2021 I never received any paperwork from the company who installed the unit. This replacement was set up by One Guard . They selected the contractor and handled everything. All I did was pay a deductible and the rest was covered by One Guard. I assumed One Guard would have everything on file for example the warranty that came with the new unit. They advised me they do not have any info in there system to include something as simple as serial number. Now Im getting the run around with One Guard telling me the unit has a warranty I need to go through the installer. Kinda hard to do without receiving any documentation on new unit. Its 110 degrees in Arizona and 95 degrees in the house. The contractor advised me they contacted One Guard to resolve the issue and One Guard claims the contractor never called them? Then all of a sudden One Guard said there trying to find installation info to get a serial number. One ********************** said they will let me know when they find the info needed to replace blower. So instead of replacing the part they are refusing cause its still under factory warranty which no one has any idea where that info is? Why do I pay 80 dollars a month for the warranty? Its not my fault they never kept the info when installed in 2021. So until One Guard gets there head out of the a$$ I sit in a house that is 95 degrees. Great costumer service for being a customer for 9yr
              Read More
              Read 255 More Complaints

              Customer Reviews

              158 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              MAF

              06/27/2024

              Rude agents that are not US based and do not care the slightest about customer **********************. Most ********************** calls end up with an "up charge" of items needed that are not covered. Be prepared to spend money out of pocket!

              OneGuard Home Warranties Response

              07/03/2024

              Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
              Read 157 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

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