Business ProfileforStorage Treasures LLC

I have a Pro account, and in April I was told my account was now banned because I have multiple accounts and was a "no show" on several auctions. I've only ever had ONE account with **********************. There was a unit I was unable to entirely clean out & make it back from out of state to finish picking up in time, but shouldnt be considered in this instance, because I was promptly suspended 30 days and shouldnt be penalized twice, & many months later. I live out of state and trust me, no one wants me driving a one ton Dodge Dually pulling a 9 foot tall enclosed 26 foot long trailer navigating 5+ lanes of traffic through ******/Ft. Worth area during rush hour, not to mention backing in and out of the teenytiny alley ways of these facilities. My driver has had his account banned but it doesn't state that a banned account can't drive you. It's like they're always looking for a reason to suspend or ban your account. At no point were we out to cause issues, and there are valid explanations for my driver's situation as well. Online, the overall views of Storage Treasures is that of being "BAN-HAPPY" among other things. If they were more forgiving to long term customers who are trying their best, it would only improve public opinion and overall rating. I've OFTEN waited HOURS just to be able to pay and pick up the unit or had to track down managers that weren't at the facility, I've been locked out because the gate code doesn't work, plus pay at one location, then drive to wait for someone to cut locks at the actual unit.This puts us late to the next unit, and OF COURSE you can't pay by phone or online.Also, it has come to my attention they are still taking the Premium fee from my bank acct. I'm not banned enough for them to stop withdrawing my money. In their email, I was also threatened with legal action!!Ultimately, I would just like my account reinstated, and that would mean having my driver accompany me. HE WOULD STILL NOT MAKE ANY PURCHASES. Thank you