ComplaintsforCamelback Toyota

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 24, 2023, I came in with no deposit just a trade in to purchase a used car. They would not accept the trade in and suggested I sell the car and give them the money and I did. They promised to get me approved knowing that I need needed transportation for work. I went through the buying process and provided everything they asked. Three weeks later, I was told I had to return the car or provide bank statements.. I had already given them paystub. I was told to give the statements or return the car. I returned the car. I asked if I would receive my deposit and was told it would be mailed to me. They have not mailed anything or refunded anything. I cant go anywhere else to get a car without my deposit back and cant get to work. This company really put me in a bind especially when I continue to explain to them, if its going to mess up my credit or put in a situation then I dont want to go through with it. Now I dont have a car and out of $1000 with no way to get my special needs child to and from school or me to and from work.

  

  Business response

  02/05/2024

  Thank you for allowing us to respond to the complaint.  As of 12/29/2023 this complaint was resolved.  on 12/29/2023 Camelback Refunded the customer $400 with check ******, refunded customer credit card **** $120 and credit card **** $480.  The combination of all 3 of these refunds equals the $1000 that ******* had given us as deposit.  

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July 2022, I purchased a 2020 Toyota Camry from Camelback Toyota. My sales person was great and I had an overall positive experience.However, my experience with their service department has been horrific. I took my car in for a regular maintenance appointment four months ago and I did not drive more than 10 FEET away from the dealership before my car completely shut off in the middle of the road. I was barely able to even roll into the next entrance to the dealership.A salesperson who saw what happened attempted to come up and assist. When I explained the situation, he claimed my battery must have been dead (it wasnt) and thats why my car shut off. Im not too stupid to know that car batteries rarely die while the car is on, all the dashboard lights/AC worked, and they also tried to jump the car which didnt help.They alleviated the situation by claiming the tech must have broke a piece off the engine air intake that then got sucked into the engine, causing the issue. They still also claimed my battery was dead (again, it was not) and gave me a new one.Fast forward to this month and while driving, my car loses ALL POWER ON THE FREEWAY and a warning comes up on my dash that reads Check Engine. Reduced engine power. Visit your dealer. And what may cause that you ask? Something reducing air flow to the engine.I immediately call the dealership and am only given the option to leave a message that would supposedly be relayed to the service team. Three days later I have not gotten a call back. Just an overall terrible experience from a car dealership. Both my sister and husband have bought cars from this dealership based off my previous good experiences but I will never give this place another dime.

  

  Business response

  02/14/2024

  Thank you for allowing us to respond to your complaint.  We are sorry for the inconvenience and experience you have had with Camelback Toyota ******************* After the service and repairs in September 2023 ****************** 2020 ****** has not been back to Camelback Toyota Service Department.  We are not sure how or why when ************** called for our service department, she was not able to connect with and advisor and no one called her back.  We have called ************** a couple times in the last week or so but have not been able to reach her. Please feel free to call ******************* at ************ directly if you are still having issues with your 2020 Camery.      

• Initial Complaint

  12/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Came today for service for my Toyota Corolla. Have been coming here for years.Today as I go to pay, I see that "effective Dec 1, a 3% fee will be added on to credit card transactions." How is this even legal. Was not notified of this when I called to schedule service.

  

  Business response

  01/30/2024

  Thank you for allowing us to respond to ****************** Complaint.  Due to the constant rise of credit card fee cost Camelback Toyota elected to start charging those customers who pay with a credit card a flat 3% transaction fee.  If you pay with debit card, cash, or cashier's check there will be no transaction fees charged to the transaction.  We apologize for any inconvenience or frustration this may have caused.  

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 30th I took my Tacoma in to replace the rubber drip moldings. I had to order the drip molding and the four clips that are glued onto the roof. They started it on Thursday. Little did I know that the glue takes forever to dry during the winter. At **** I had to leave. I figured that the glue would still dry at my house over night. So then I bought it back in Friday morning. To have them glue the moldings on. They did. I forgot to look at it before I drove off. I checked it when I got home. The fronts of both drip moldings were raised up catching air. That's how they blow off. So I took it in Saturday. I thought they would just put some glue under the front press it down. And it would be done. The tech actually broke one of the front clips. Witch means it has to be reglued and take another day to dry. They didn't put the clip back on they used double sided tape at the very front of the moldings which will not hold up. Then they said it was done. Totally unacceptable! They wouldn't give me a courtesy ride home or a free loaner car. They said they don't do that anymore. So I left so I could download the uber app. Now the drip moldings are worse than when I brought my truck in.

  

  Business response

  02/06/2024

  Thank you for allowing us to respond to the complaint.  Mr. ** ****** asked Camelback Toyota service department to help him fix loose drip moldings on his 2009 ********************************* personally purchased new drip molds and our service department attempted to replace them at no charge as a good will gesture.  After trying to put the new drip ******** on we realized that the vehicle would need to be taken to a collision center to complete the repairs correctly and to Mr. ** George's expectations.  Camelback Toyota service department did not have the tools or the trained body technicians to correctly replace. 

  We apologize for ******************** frustration with Camelback Toyota.  We ask that the complaint be closed due to the fact there is nothing else Camelback Toyota can do for this.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was returning a lease to camelback Toyota and decided to buy a car from them. They were grounding the vehicle for me and told me they would turn in all the documents. They still havent turned in any of the documents so I am paying two car payments. Only the dealer can turn in the documents. They will not return my calls or turn in the documents

  

  Business response

  02/05/2024

  Thank you for allowing us to respond to the complaint.  ************** purchased a new Tacoma from Camelback Toyota and left his Alfa ******, leased with ************** at the dealership when he took delivery.  There was confusion on the part of the salesperson and sales manager as who was responsible for contacting the leasing company for the Alfa ****** to be returned.  Due to the fact we are not an Alfa ****** Dealership we did not have the means to electronically have vehicle returned to **************.  The customer believed we were handling this on his behalf, but the Dealership staff did not.  ************** was finally notified and inspected the vehicle at Camelback Toyota in December and picked the vehicle up at Camelback Toyota in January.  We believe that complaint has been resolved at this time.  

• Initial Complaint

  11/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  date July 10 2023, I bought a 2023 Tacoma from Camelback Toyota , at that time I was told they would e-mail me the paper work. After couple of weeks, I called the salesman at the dealership , asked if they had right e-mail address , I asked them to mail the paper work instead . Nothing , so couple of weeks later I got on line and went to their web site, told the person there the problem, was told they would notify salesman. Nothing. Got a check from dealership of a refund on DMV fees,( approx. $21 ) endorsed check and sent check a letter back to dealership, saying buy a stamp and envelope make a copy of the paperwork receipt for the Truck I bought in July and PLEASE send me a copy. Nothing. I don't want anything but the receipt showing sales taxes and money spent!

  

  Business response

  10/30/2023

  Hello,
  
  This complaint was filed against Toyota ************************ in error. Please forward the referenced complaint ******** to the appropriate business Toyota of Camelback for handling.
  
  Thank you,
  Toyota ********* Services

  

  Business response

  02/05/2024

  Thank you for allowing us to respond to the complaint.  On 1/31/2024 we spoke with **************** and confirmed his email address to send all the documents regarding his purchase he requested to.  After documents were emailed to ****************, we followed up to confirm that he had received the documents requested and he confirmed he had received them.  At this time, we feel the complaint has been resolved.

  Customer response

  02/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
   The business had 5/6 months to call me, even when they had my phone. This complaint could have been resolved much sooner with THIER ACTIVE COMMUNICATION 
  *********************
  
   
  

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Traded in a motorcycle with a lean towards the purchase of another vehicle and the payment was never sent to the motorcycle lean holder. Camelback states they made the payment to the lean holder and the check was cashed. The motorcycle was not paid off and they continue to ignore my calls, emails, etc. I continue to rack up late fees and they have the motorcycle in their possession. This trade was made August 30th and to date the lean has still not been satisfied. I have reached out to the lean holder numerous times and they continue to inform me there has been no payment. The finance director, *****************, informed me if I made a payment, due to the confusion, and sent him proof of the payment made, he would reimburse me. I sent over an email with proof of the payment and he too will not respond to my calls, emails, etc.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 12 Camelback Toyota sold me car, unfortunately the car was defective, and did not last more two days. Then the car had to be towed back to them. Since then I dont have my money or car. Every time go back to them all Im getting is excuses.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cannot believe the level deception I encountered with Camelback Toyota. This dealership has sold me a car with a faulty transmission, and it has been nothing but a nightmare. The car, (a 2016 used ****** Altima), has costed me 13k + a new 5k to replace the transmission- making it a grand total of 18k TOTAL in order to drive a car that is SAFE for a teenage and new driver. I work and am a first year college student. I purchased this car in May!! MAY!!! It is now August, (aka THREE MONTHS LATER), and this car now needs a new transmission. I barely took the car to work (which is a short distance from my house). The dealership falsely claimed the transmission is ready to go and is safe to drive. Along with that, they gave us documents (safety check, etc), that claimed that NOTHING is wrong with the transmission. It is clear that the dealership cares more about making money than the well-being of their customers, which is nothing short of upsetting. Stay far far away from this dealership if you value your money, safety, mental health, and overall well-being. This has been an absolute disaster of a purchase. This car and the people we have encountered at Camelback Toyota has put us through an incredible amount of trauma and affected our mental health- completely unbeknownst to us. Please- do yourself, your money, and your overall well being a favor... and stay far far away from this dealership if purchasing a car is on your radar.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought 2018 Kia *** on 6/4/23 Scammers, liars, incompetent, terrible customer service, and these are polite words for the abysmal experience I have had buying a car from these crooks, specifically ***** and *****. Way undervalued for my trade in, ripped off price wise (intially told 15K but nowover18K), lied about being able to guarantee a cheap insurance price, didn't disclose that full coverage was required and lied stating it was the law, and had to purchase a steering wheel club lock in order togetany insurance as it is considered a theft risk. Missing a hubcap almost a month after purchase and they lied about ordering said part and only ordered today, trunk wouldn't open and service was reluctant to make an appointment, trunk was supposedly fixed but after opening and closing once the trunk won't open again. The list of complaints go on and on.Please beware and go elsewhere if you want good products or service, because you won't find it there!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩