Customer ReviewsforCourtesy Chevrolet

This company has given us the run around. We purchased a vehicle less than two weeks ago and we have had so many problems. First off there was an electrical issue with the car. I spend two days trying to get a hold of someone, when I finally did I was told to bring it in. They told me they would have to send it out to ****** to get fix and someone would be in touch about a loaner because they couldn't get it then? Went back to work, no one called so I call again at 3pm. They said I'll call back in 5, they didn't call back until 7:30pm and said my loaner was ready only after writing an email. Got the loaner, called me in the next day to exchange due to selling, got another loaner, called in me 2 days to exchange. At this point I don't want the car and want to be done with them. We drop the second loaner and speak with someone. They were willing to compensate (money) for the trouble. Can't do it now cause GM was not there. Wrote a review on ****** and finally got a GM involved. Seemed like he was going to fix the problems. Saw the note about the compensation. Brought up the review, and asked us to change it. We said when the car is back we will think about editing it. Picked up car electrical was fixed, but there was a back order part. Asked about the check and he said once you take down the review we will cut you a check because it wasn't in writing. This company communication is terrible within and they do not care about their customers. They have fixed the issues we have had, after talking to far to many people and getting GM involved who bribed us with money to take down a bad review. Do not go here. They will not honor the things they tell you about being a family owned dealership.

On 9/5/24 I was sold an Equinox LS FWD. I received a 2K trade-in for my 2014 ****** and paid a 5K downpayment. The first week the check engine light came on. I was told it would go off on its own. I didnt get the chance to do a test drive before they started on the financing paperwork. I have complained about the A/C smell Im experiencing after the Auto Stop comes back on. I also have an air whooshing sound coming from front passenger window when driving on the freeway. I am a Senior woman, and went to the dealership alone, which I feel made me an easy target for a quick sale. The customer service I have received since purchasing the car has been sub par at best. I dont feel my concerns are being taken seriously about the issues I have with a new car! Im wondering what else is going to show up before my ****** warranty expires. I also had to pay $140 for a rental car while they had my car for oil change and A/C system check for 2 days. They told me they didnt have a loaner for me. The dealership staff have questionable sales tactics, and no genuine concern for the customer when car problems are brought to their attention. Think twice about shopping at this dealership!

The worst customer service and experience trying to buy new vehicle. Got the run around, was told multiple times they would keep me updated on status but was never contacted unless I contacted them or they were trying to upsell me to a different vehicle. (By the manager). I had a vehicle reserved for months, finally I just went to another dealer and purchased a vehicle (which was a great experience) and miraculously the day after I left a message stating I purchased another vehicle, the vehicle I put money down and reserved showed up.(on a holiday no less) Dont waste your time. Shady business practices, very poor customer service. I would give negative stars if I could.

Our company has been a vendor of Courtesy Chevrolet Fleet for many years and over that time have had good and bad experiences. Usually we were able to resolve any issues internally but recently Courtesy Chevrolet Fleet has crossed a line that is irreparable. As a result from their staff being over worked and under supported their customer service and business ethics have severely deteriorated. Courtesy Chevrolet Fleet is in the process of unwinding a deal that they were brokering for us and I was informed about it from a third party, they have not yet called to confirm this course of action. The deal fell apart when I requested two items from them that they were unwilling to share. The first item was a payoff letter they received in order to confirm the payoff amount our company was responsible for. Courtesy Chevrolet Fleet simply sent me the amount in a text message and ignored multiple requests for the official document. The second item was an itemized receipt for fees in the amount of $5,372. When this was requested I was told, and I quote, "We do not have the time [for] all the back and forth." and when I went to upper management I was still denied an itemized receipt and it was decided by Courtesy Chevrolet Fleet that the deal that had already been funded would be unwinded because our company refused to pay the hidden, unitemized fees. On top of all this, when Courtesy Chevrolet Fleets finance manager called the loan broker to inform her of the unwinding he proceeded to make unfounded accusations about my personal financial situation creating an uncomfortable and highly unprofessional situation for everyone involved.

They sold me a faulty new car, turns out they sold me one of their loaner cars and didnt even offer me to test drive it. The first 3 months I had it, it broke down on me and left me on the side of the road I get it towed and they provide me with a loaner, 3 days later I get it back a month later it breaks down on me again so I get it towed back to them got it back a day later saying it was a sensor and a month after that it broke down on me again so I get it towed to them again then the mechanic met with me apologizing saying it was his fault he didnt do a proper job. A year later it breaks down on me again this time theyre gonna take longer not provide a loaner leaving me to pay $30 Lyft rides to and from work and not provide any assistance. I bought what I thought was a new car and I wouldnt have too many issues and if it did they would be minor but no completely broke down on me 3 times and 4th time was cracked pistons and turbo not working. Do not recommend going here for your car needs, I only continue to go them just to hold them responsible for selling me a faulty vehicle.