Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday October 24th, 2024, We bought a motor from Courtesy Chevrolet ***************** cash transaction, the invoice number is ******* and the order number is MR313934 ( Invoice copy attached) then on Friday November 1st after hours worth of labor we came back to let them know that the motor was faulty / not working and requested the warranty, the motor was taken to them but we were asked to take the motor mounted on the truck, We came back to our shop and mounted the motor again adding more labor to this ordeal, We followed up instructions and returned the truck with the motor mounted on Tuesday November 5th via tow truck which added more expenses to the transaction, Courtesy Chevrolet denied the warranty and we had to finally pick up the truck on Saturday December 20th , We paid $3649.47 for the motor and left the core motor with them, our total expenses exceeded $8000, while we understand that the contract states that no labor or other expenses will be covered under the warranty we do request the refund for the motor

  

  Business Response

  Date: 01/13/2025

  Mr. *******, I am sorry that you have had the issues with your GMC Yukon.  I have read your complaint and have researched the entire story on your ask.  I believe you should be reimbursed for the engine and will be issuing a check for $3649.47.  We will issue a check for this amount within the next 7-10 days business day.  Please feel free to call me with any questions at ************.

   

  *** *********

  Customer Answer

  Date: 01/13/2025

  thank you very much for your understanding and cooperation, **** lost a lot with this transaction , I want to pick up the check personally , what do you need me to do ? 

  

  Business Response

  Date: 01/13/2025

  Hello, who should we make the check made out to?

  Customer Answer

  Date: 01/15/2025

  please write check out to : ********* Pea ******** , this will complete our complaint with BBB. Thank you 

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my 2022 ******** for service due 8:30 on 12/16/2024. I reported a "service suspension system" warning, and i asked to replace the transmission oil and engine oil. When I called on 12/17/2024 at 1:46 pm, I was advised that they did not have oil to refill the transmission and that it was on backorder. I was informed at 8:49 am on 12/19/2024, that they cannot find any oil for my car. At about 1:30 pm on 12/19/2024 I talked to the service manager, ****** He could not tell me when I might have my car returned but he would check on it. This breech in customer service is inexcusable. They should not have removed the oil from my transmission if they could not refill it. I had to rent a truck from *****, a vehicle I must return because I have a hard time seeing my surroundings. I expected to get my car back on 12/18/2024. I am incurring expenses and the lack of the convenience of my own car. I want to file a complaint, and I will pursue retribution for the extra charges i incurred.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Review for the BBB I purchased a vehicle from this dealership and was promised a replacement door handle and floor mats as part of the sale. While these may seem like minor items, they were part of the agreement when purchasing a vehicle costing over $30,000.Given the dealerships long-standing reputation and claims of running an honest business since 1956, I expected them to honor their commitment without issue. Unfortunately, that has not been the case. Despite my efforts to resolve this, I have not received any meaningful response.I am requesting that someone from the dealership contact me via phone, email, or text to address and resolve this matter promptly. Thank you.

  

  Business Response

  Date: 12/10/2024

  Mr. *******, I would like to apologize for my dealership for dropping the ball on the items owed to you.  We own this mistake.  Earlier today you spoke with ******* to address your issues with the floormats and handle cover.  We have ordered these 2 items and will invite you in to pick the floormats up.  We will also match the handle cover to your exterior color, paint the item and install it once it has dried.  This will complete satisfy our obligations to you.  Once again, I am sorry for the inconvenience this transaction has become.

  *** *********

  General Manager

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck from Courtesy Chevrolet. When it was delivered the windshield was cracked. They agreed to replace the windshield if I drove from *********, ** (where I live) to *******, ** where their dealership is. I did that and they replaced the windshield but failed to re-calibrate the camares in the windshield that operated the anti-collission safety equipment. They have admitted this was their mistake. I requested approval to get the calibration work approved in *********. Courtesy requested an estimate for this work. I provided an estimate from ******* ***** for the work ($720). After receiving the estimate Courtesy approved for me to get this work completed at ************************* and provide Courtesy with the receipt for reimbursement. I had this work completed and provided all receipts for the work ($720). The receipt matched the estimate. They are no refusing to reimburse me for the $720 as they state it is too much money. All of the above is documented in the attached emails which does make Courtesy contractually obligated to reimbursement. As I stated earlier if Courtesy had any concerns about the cost of this work the time to discuss was when I provided Courtesy with the estimate and not after I received approval to get the work completed. Courtesy has admitted this was their mistake. I am not a young man and have purchased dozens of vehicles over the years and have never received this type of treatment and lack of responsibility from a dealership. I am seeking reimbursement for $720. I am retired on a fixed income and this refund is very important to me. I appreciate any assistance you can provide.

  

  Business Response

  Date: 09/26/2024

  Mr. ********* we apologize for any inconvenience this has caused while trying to collect for your calibration.  The amount charged by the out of state dealer does charged was well beyond fair and they will be issuing you a refund for the full amount of $720.  We will be issuing payment for the calibration to the dealership.  Again, we acknowledge the fact we agreed to pay for this calibration, however the amount you were charged was too much.

  Customer Answer

  Date: 09/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle 2021 Ram 1500 classic SLT from Courtesy Chevrolet in ******* In April 2024. They said it never had been in an accident or damaged according to ****** so it is a clean unbroken vehicle. Driving off the lot the tires were unbalanced, my spare tire was loose underneath the truck I had to crank it back up. After purchasing it I was detailing it and noticed roof damage with rust, I put it to their attention they said "it's as is, I should have looked it over. I then decided to inspect further and found both bumpers were replaced, panels and some doors around the vehicle were replaced, Under the truck bed liner and rail caps were covering a truck bed but not repainted left exposed metal. 3 doors were misaligned, it looked like possible frame damage in the front, my engine cover is missing and using a paint digital gauge meter showed 3/4 of the truck was repainted and repaired some spots were 5mm some were 20+mm. But I was not aware it was a rental that was prior severe damage and repair, I feel frauded. I mean really an unpainted vehicle! I talked to the General Manager *** and he says we can work it out, but I text **************** Sales Manager to get something going before I have them buy back the truck and they are treating it like any other customer walking in and I'm responsible for the rest of the deficit and issues with the truck. I purchased it for close to $26900 out the door. They are only giving me $24514 back and said I will probably need another down payment as well. So much for making it right. They were already upset at me that I called and texted them with these issues like I did them wrong. Instead of saying we are sorry we see a major mistake let's make it right. I am a school teacher and disabled Veteran. This issue has caused me so much extra time and stress. I just wanted a fair deal not a truck with damage history from Enterprise rental car. My anxiety is through the roof on this. Where was the prior inspection?

  

  Business Response

  Date: 05/10/2024

  To whom it may concern:

  I met with ********************* and Body shop manager, ******************* and Courtesy Chevrolet has agreed to the following:
  
  Replace the engine cover.
  Replace the rear bumper.
  Repair the 2 dents and paint on the roof of the cab.
  Adjust to the best of our ability the front passenger door and rear drivers side door.
  
  Customer agreed to drop the vehicle at our office on May 29th to complete the repairs by July 5th.

  We feel this is a fair resolution to the complaint rendered on 5/8/2024.

  Thanks,

  *************************

  General Manager

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November of 2023 I bought a 2020 Chevrolet Silverado LTZ with 84k miles I traded in my 2017 Chevrolet Silverado LTZ and put $3500 down. In total the remaining balance was $50k, that was including an extended warranty, I thought this would be a good idea considering the higher miles. ** 2/27/24 the transmission shifted really hard, i set up an appointment for the next day on 2/28/24. After having my truck for about a week now they determined that it needs a transmission flush and reprogramming, this seems like something that should have been done prior to the purchase of the vehicle. They stated that it is not covered under the warranty and will cost me out of pocket $1600+. This is ridiculous as I have only had the truck for 3 months.

  

  Business Response

  Date: 03/15/2024

  Hello ********************, I am sorry to hear that you are having a hard-shifting issue on your truck you purchased from ** back in November.  Unfortunately, the extended service contract you purchased for you truck only covers mechanical failures, not any type of flushes the manufacturer may recommend to correct an issue.  With ***********, the manufacturer recommends this flush, yet it may not correct the issue.  It is only a starting point possibly to correct the problem.  I understand that $1600 is alot of money to spend for a repair and I will agree to help with the total cost and complete the repair for $900 and I will cover the balance of the costs associated with this flush.  Please note though, this may or may not correct the issue.  However, if the issue still persists, the next steps may or may not be covered under you extended service contract.  I will be back in the office on Monday, if we wish to discuss over the phone.  I look forward to finding a remedy quickly for you.  Have a great weekend.

  *************************

  Customer Answer

  Date: 03/16/2024

  Hi ***,

  You seemed to be the only person that genuinely wanted to help me out. Unfortunately your business sold me a truck with a bad transmission, I brought my truck to a different dealership to get a second opinion, they determined the transmission is not repairable and doing a $1600 "maintenance" wouldn't do anything to fix the problem, it will need to be replaced. It's said that I only had the truck for 3 months and the transmission is shot. I will be look into legal matters to see what I can do about Courtesy Chevrolet selling me a truck with a bad transmission. Clearly that in depth inspection prior to selling the truck didn't happen, and your service manager saying I'm at fault for buying a used vehicle... thats insane, this is clearly the dealerships fault and if I would have known I was going to have an uphill battle and major issues that leaves me without a vehicle for going on 3 weeks now and will continue while the repairs are being done I would have never purchased this truck from your dealership.

  I feel insulted that you would only consider knocking off a portion of the cost, it should have been completely covered as this issue was overlooked by your service technicians prior to the ****************** learned, I will do my business at a more reputable dealership like ******* Chevrolet.

  

  Business Response

  Date: 03/18/2024

  Hey *******, 

  Please send me the analysis from the ** repair shop you received ****************** from.  I would like to review it.  I will commit to you this.  If you want to complete the flush at the $900, as instructed by the factory to do and it does not correct your problem, I will refund you the money.  Feel free to call me at ************ to discuss further, if you wish.

  Thanks, 

  Jay 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/12/24 I was searching for a 4x4 quad cab ********...my price was $28,500...I was contacted by ******** from ,Courtesy Chevrolet...******** sent me a window invoice for a 2023 Colorado that matched our needs..after talking to my wife we offered the **** price of $32,500..we were putting $15,000 down, she accepted our offer and we made an appointment to get the truck.We went to the dealership and met with ******** , then the games started. She told us she quoted a different truck, that wasn't a 4x4...we told her we didn't want a white of black truck prior. She called over the manager and he said he would prepare the correct truck! Came back 15 mins later with a white truck for over $34,000...I told him we wanted the 2023...said it's at another dealership and they won't give to them...we stormed out of the showroom....

  

  Business Response

  Date: 01/18/2024

  *********************** had a conversation with **************** and we have agreed to order a **** Colorado W/T 4x4.  We agreed to sell **************** the new Colorado for $32,500 plus tax, license and DOC fee.  We will not be charging him for the dealer prep adds.  Also, if the **** is more than $33995 (based on a 2023 Colorado 4WT), **************** would pay the additional price over the $33995, which should be minor, since his ******** will be a ****.  We are glad we could find a quick remedy to ******************** complaint and look forward to earning his business for this transaction and many more in the future.

  Customer Answer

  Date: 01/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ************ are both register owners of a new 2023 Chevrolet Coronado truck which was purchased in June of 23. On December 13. 2023, we brought the truck into Courtesy Chevrolet Dealership for its first ol changes. The mileage was just over **** miles. My son who is the primary driver also asked them to look at the Blue tooth system because the phone GPS consistently would not work. The service manager said they would also look at it. My son received a call in the afternoon saying the oil change was completed and all other areas looked fine. He was told that they were going to check the electronics. He received a call in the evening that said when they attempted to connect a phone to his radio they had fried the system disabling the safety features, cameras, dash, engine warnings and the radio. The screen was off. We were told that a new system would be ordered. We waited several days and no information. I. Called and was told the service manager had left. I was not notified of this until I called and asked for a rental vehicle . On December 26th I was notified by Enterprisse car rental the paper work had come through. I was told there was a daily extra charge of $25.00 per day for under 25 year old drivers. I spoke to ***** the service manager and the General manager who stated he would check into the delay. He said it was an Enterprise Rental policy. He said he would get back to me. I never received a return call. The **************** indicates that if a vehicle is kept more than 30 days in an inoperable or unsafe state then the vehicle can be considered a lemon. It has now been 30 days and I have not received a timeline for the Colorados repair. I was told by ***** the Service manager that it was not safe to drive and that is why it has remained with the dealer. The Attorney Generals web site said the first step was to contact you at the Better usiness Bureau. I can be contacted at ************

  

  Business Response

  Date: 01/16/2024

  ************, we appreciate your business.  We are happy to announce we have corrected the issue with the Colorado and will be calling the customer to have the vehicle picked up today or tomorrow.  We worked with ************** assistance center to track the issue and correct the problem.  Thank you for your patience and we are happy to assist you with your future needs.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned my car into this dealership Oct 17th and they were supposed to replace the transmission which went out, my car transmission is under a 3 year warranty and they were refusing to honor it saying it was only 1 year. I waited for my car to be repaired for 7 weeks while they kept me hanging, I spent over $2000 in rental cars waiting, and when my car was finally fixed they handed it back to me damaged (wiring harness) quoting me $1800. They never really truly fixed my car and now Im paying for my rental cars, tows, and another dealership has confirmed they damaged my car and are refusing to fix the issue! They honored the warranty but handing me back my car damaged I feel so extremely frustrated.

  

  Business Response

  Date: 12/26/2023

  We spoke to **************** on 12/22/23.  Customer is currently on vacation, has the vehicle at another ***** Dealership.  Will contact **** when he gets back in town and have ** complete the repair.  They quoted him a higher price to complete the repair, compared to our store.  We look to complete this repair by mid-January.

• Initial Complaint

  Date:11/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** already had a complaint filed with them before regarding the same issue. Well this time my car is completely broken down and they want me to pay $9000 for a new engine and extended warranty is not willing to cover because of water damaged and said the car was being driven while overheating. Car was in the shop in Dec for a knee heater core because car was over heating then. Come **** care started to over heat and took it to ************************* Avondale and was told in needed a new cooling fan. Had the cooling fan replaced. Car was running fine, for a month a half. Then one day on my way home from work car overheated and completely shut off. Had it towed to ************************* on Sept 16th and havent had a car since. I am upset because I called the dealership where I purchased the car from because between the dealership my car is at now and other places said to reach out to Chrysler and see if the can take the car back because I should need a new engine only having the car year and half 2 years. Claim was denied not sure why, when Ive been paying the extended warranty as well as thats what you purchase them for because you dont know what the previous owners did. I ask ****** if I can give the car back abs they put me in a liable car for my family. He is not willing to do that, he wanted to run my credit, ask for a down payment which I feel there just out for money. *** had two friends that had a lemon sold to them and they took it back to dealership and they was able to return car no hassle. I am asking for the same as well as the money Ive been spending for ***** rides. Since not having a car, *** spend over $900 which could have been a down payment on a car but I want the money I spent on this car and for them to get rid of them lemon car I was sold. I put $1400 down a the Jeep and it hasnt been problems and problems since having it. I dont want them to contact me because they havent did anything. I want them to take back car and get me out of the loan.

  

  Business Response

  Date: 11/07/2023

  ******************,

  I am sorry to hear of the engine issue you have encountered with your Jeep.  You purchased the vehicle in December 2021 and have an extended service contract for mechanical failures.  Why was the claim denied? We have a Jeep store in the *********** and would be more than happy to relook at your vehicle as a second opinion at no charge.  We can also try and trade you out of your vehicle if that *** be an option for you? Please contact me via email at ***************************************** and let me know how you would like to proceed.

  Thank you,

  *************************