ComplaintsforMidway Nissan

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a Nissan Leaf EV ($16,500) at Midway Nissan Phoenix on July 27th. The car was delivered by the sales on the 29th. It was parked in our garage and being charged. The car was pulled out for the first time on the 31st,and found out theres a big crack on the windshield. I videoed, took pictures and send them to the sales right a way. Concerning the safety of driving it. We parked it right back. The sales replied that shell have to talk to her manager to see what to do about it.Then the next couple days, ignoring my calls and messages. Called the office and said the manager will call me back,but never did. A about a week later, finally I got a call from them, apparently they made a mistake on tying the title of payment transaction,so the money got reversed back to our account. They want us to stop by the office and make the payment in person,and specifically want us to bring a cashiers check not a personal check. And they said theyll replace the windshield when we bring back the check. My husband took the car in, and waited at the body shop. They have someone came to him and asked him to make the payment while the windshield is being replaced, with no doubt, my husband completed the transaction. After 5 hours of long waiting (realized later, they were waiting for the money to get in the account, and we cannot make a stop pay on a cashiers check),my husband asked if the car is ready, the guy from body shop just told him, we glued it,and its safe to drive and stating that everyone is off work so theres no one he can talk to. He came home and called the manager, the manager insisted its safe enough,but we really worried since we got the car for our son to commute to school daily,after a long conversation,he said h*** send a man from auto glass to evaluate, if it need to be replaced, then theyll replaced it. The auto glass confirmed that the crack is too big,and def. need to be replaced. Midway Nissan has been avoiding our calls and messages since then !

  

  Business response

  08/21/2024

  The dealership's Service Director contacted the consumer and discussed their concerns. The consumer has been scheduled to have the windshield replaced by a mobile glass vendor and were able to resolve their concerns to their satisfaction.  Based on the feedback, the consumer no longer wishes to pursue the complaint against the dealership.

  Thank you.

  Midway Nissan

• Initial Complaint

  08/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Midway Nissan did not honor their advertised price for a vehicle. I received a price on the internet, went to the dealership where the price was revised to $6,000 higher. I showed them their internet posted price breakdown and created an Excel spreadsheet using their numbers which extended the price to $24,613.52. They refused to honor their price and insisted on $27,000. This is false advertising and deceptive marketing practices. Midway should be made to correct their internet price information and include an apology for their refusal to correct this information in a timely *****.

  

  Business response

  08/07/2024

  Attn BBB:

  Good morning. There was some miscommunication on pricing. We made this situation right and sold the car to ************ yesterday 8/6.

  This case is closed.

   

  Thanks,

  ***************************

  Midway Nissan

  Customer response

  08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, but suggest that the internet ad cost calculator be modified to provide more accurate information or taken out of service.  
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  See Attachment

  

  Business response

  08/07/2024

  The Dealership contacted the consumer and discussed her concerns.  The consumer had her credit card cancelled, and a replacement card was issued.  We requested proof of the replacement card is linked to the previous card to issue her a refund, she would not provide that information.  She also placed a dispute on the transaction; therefore, we are waiting for her financial institution to charge us on the transaction dispute. It is the Dealership's position that ************************** complaint is resolved.

  Midway Nissan

• Initial Complaint

  06/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #******** Item # *****-9B92A *** Deleivered envelope with only invoice inside, no part. Upon contacting company (Over 10 minutes waiting on hold, then another 20 minutes holding to check shipping) they could do nothing.

  

  Business response

  06/20/2024

  We had review and research the order ******** on this consumer and apologize for the delay in response to the order. A payment was made on 04/29/24 from the consumer and a refund had been returned back to the consumer's pay pal account where the original payment was made. Please see below of the proof of refund.

  
  CHECKOUT PAYMENT METHOD: PayPal
  Order Total
  $20.65 
  Amount Collected
  $0.00 
  Balance
  $20.65
  Transaction History
  Timestamp Method Type Status Amount Payee
  06/12/2024 - 01:16:13 PM PayPal REFUND Success $20.65
  04/29/2024 - 03:10:23 PM PayPal CAPTURE Success $20.65
  04/28/2024 - 01:08:55 PM PayPal AUTH Success $20.65

  We have looked into this matter and are resolving it internally to ensure that it does not happen again.

  Thank you for your patience,

  
  Midway Nissan 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in to so they can check my engine. This was the second time I had word done on my car by them. I went because the engine started making a noise and I have a warranty for the engine so I thought I was covered. I signed a paper that said I owed $175 for labor if the warranty didn't cover it. The next day I get a call saying it needed close to seven new parts and it will be close to $4,000 out of my pocket if the warranty didn't cover it. Waited a few days and then they called and said the warranty didn't cover anything and that I owed $5,700 for the repairs. I look at the paper stating what they have done and they went out of there way to replace parts that didn't need it. I had recently replaced 2 parts in that car and they replaced both of those new parts and are now charging me almost double what they are worth. Now I can't get my car back unless I pay the $5,700. The car is worth $6,000. This doesn't seem fair to me at all. And now they're saying they're going to charge me for storing my car there because I can't pay. I've had this car for 3 months.

  

  Business response

  08/07/2024

  The Dealership contacted the customer on her concerns. The repair work order was approved, and the repair was done to ensure the vehicle met the safety requirements. The vehicle was completed, and customer picked up the vehicle in late June.  It is the Dealership's position that the complaint was resolved.

  Midway Nissan

• Initial Complaint

  04/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My daughter and I tried to purchase a car from Midway Nissan on or the price that was advertised online. She called and spoke with ***** and everything looked great with the car. The car was advertised for $19,477 and the fine print listed:"Purchase prices do not include tax, title, license and $599.00 doc fee. Prices include the listed rebates and incentives. Please verify all information. We are not responsible for typographical, technical, or misprint errors. Inventory is subject to prior sale. Contact us via phone or email for more details. *MPG Based on 2019 EPA mileage ratings. Use for comparison purposes only. Your mileage will vary depending on driving conditions, how you drive and maintain your vehicle, battery-pack age/condition, and other factors"As you can see, the mandatory "options" were not listed as required in their fine print. Based on the advertised price and our conversations with *****, and because we are out of state and unable to test drive and view the car in person, we hired a mobile mechanic for $220 to inspect and give us a report on the car. On 4/9/2024, the mechanics report came back good so we decided we wanted to purchase the car. ******, from the internet department, sent a cost breakdown that was a lot higher than the advertised price and included inflated fees for options we didn't need or want such as tint, door guard, etc. We told him that we did not want these options and to remove them. He refused and refused to sell the car to us for the advertised price. He claimed that we should have clicked on a different link on their website, in order to get the real price. This is ridiculous that I would need to click on different links and enter contact info in order to get their "real" inflated price, which still didn't even list a breakdown with mandatory junk options. I spent $220 out of pocket having the car inspected based off of their false advertising of the price. I would like Midway Nissan to reimburse me.

  

  Business response

  08/07/2024

  The dealership contacted the consumer and discussed their concerns. Following the discussion, the dealership and consumer. were able to resolve their concerns to their satisfaction. Based on the feedback, the consumer no longer wishes to pursue the complaint against the dealership.

  Thank you for your patience.

  Midway Nissan

   

• Initial Complaint

  12/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have asked repeatedly that this place no longer contacts me as I did not like the service they provided. They continue to contact. Last communication was today 12/29/23 with ************************* where I again asked to not be contacted. They have called me twice a month since June 26th despite my request. I want nothing more to do with this business and only ask they stop calling.

  

  Business response

  01/04/2024

  Dear Sir/*****,

  We sincerely apologize for any inconvenience this may have caused this individual. We appreciate the feedback, and this will allow us to improve our services and training. We have effectively removed this individual from our system; therefore, no further contact will be made. 

  Regards,

  Midway Nissan

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck into Midway Nissan for a repair because the truck was blowing white smoke.I told then I have repair the truck prior before I took it in for service So they told me that need to be done on what I already done on it They certain that is the cause of the white smoke So okay for the repair on my truck It took 2 weeks before I the repair was done.When my girlfriend when and paid for the service and pick up my truck and drove it home She drove a little over one mile from Midway Nissan the truck started to blow white smoke all over again So I have the truck tow back to Midway Nissan and now is just sitting there because they want more money so they could take a look at other things I just spent over 3K on something that didnt need to be fix and now they want money from me please help

  

  Business response

  11/21/2023

  *********** had his vehicle towed in on October 20th, 2023, for coolant leaks.  During the inspection of the vehicle, it was determined that prior repair work was performed to address the coolant leak issues. This repair was not performed by Midway Nissan and was done incorrectly.  The prior repair work done was that RTV (Room Temperature Vulcanizing) silicone sealants were used to seal the leaks rather than replacing them with new seals and gaskets.  ************ approved the repair work to his vehicle. After the coolant leak repairs were completed the technician test drove the vehicle and noticed the smoke issue and brought it the attention of the service advisor who contacted ************ that further diagnosis would need to be done to resolve the repair issues. ************ declined the diagnostic issues and had the vehicle picked up and released with the disclaimer signed of the issues that were declined.  After the release of the vehicle into the owners possession the smoke issue occurred and once again the vehicle was towed back to the service department.  We are waiting for ************ approval to continue with the diagnostic testing.  Our goal is to assist our customers in getting their repair needs completed and that could be accomplished with the customers approval. Therefore, please do not hesitate to contact our Service Director to resolve this matter

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought ***** Trax last August. They sold a lemon! That car has been in service more than we have physically had possession of it. This car is so screwed up even the mechanic don't know what's going on with it. This last time it has been there for over two months. They are lying to you it's a certified guarantee. If you can't help we will get an attorney for selling a lemon. It is bad when we are paying all this money for a vehicle but not be able to drive it.

  

  Business response

  08/11/2023

  Dear ***/*****,

  Thank you for the opportunity to respond to the complaint submitted by ***********************************. ("*********************"). Midway Nissan ("Dealership") has completed a thorough review of its records and is not able to locate ********************** among its customers.  In order for the Dealership to provide response to **********************, the Dealership respectfully request additional information for it to locate ************************** account, including the year and VIN of the Chevrolet Trax purchased. Upon receipt of the additional information, the Dealership will provide another response.

  Regards,

  Midway Nissan

   

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer was extremely aggressive with me and has tried to trick me in several ways (some quite bizzare). I went to their dealership on 4-3-2023 to test drive a 2019 GMC Acadia that they had in stock. After test driving the vehicle and getting it evaluated by my mechanic who found a broken refrigerant line, they quoted almost $7,000 more than the sticker price on at used $23,000 vehicle. We decided no because it was too much money but the sales person began getting very aggressive and asking me what payment amount did I want, making me initial random pieces of paper as if they were contracts, telling me I could afford it so I should do it, and at one made a very rude comment. She stated when asked to lower the asking price "So what, you want me to go drop my pants to my manager and then you'll back out of the deal? I mean okay but I hope I won't lose my job!" We left after that. They additionally were quoting me for their own financing when I had been clear since I got there that I was approved through my credit union. Since then, I have received 6 phone calls asking if I am in the market for a car. I told them each time that I was not interested in purchasing from their dealership and to take me off their call list. This morning I got a call from the original sales person where they purposely stated their name incorrectly but I recognized their voice. When I asked who they were with, they sat in silence on the other end. I could hear them breathing and they sniffed one time so I knew that they were there. I tried calling the number back and the sales person answered with her real name. When I asked if she had just called, she sat in silence again. I asked her why she was doing this and told her not to call me again, which she agreed to. When I attempted to call the front desk and reach the manager to have my info removed from their system, the call was answered but the person also sat in silence. This place is very aggressive and tries to trick you!

  

  Business response

  04/14/2023

   

  Dear Sir/Madam,

  We sincerely apologize for any inconvenience this may have caused this individual.  We appreciate the feedback, and this will allow us to improve our services.

   Our General Manager had personally contacted this customer and effectively removed no further contact information in our system.

  Regards,

  Midway Nissan

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩