ComplaintsforMidway Nissan

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealer was extremely aggressive with me and has tried to trick me in several ways (some quite bizzare). I went to their dealership on 4-3-2023 to test drive a 2019 GMC Acadia that they had in stock. After test driving the vehicle and getting it evaluated by my mechanic who found a broken refrigerant line, they quoted almost $7,000 more than the sticker price on at used $23,000 vehicle. We decided no because it was too much money but the sales person began getting very aggressive and asking me what payment amount did I want, making me initial random pieces of paper as if they were contracts, telling me I could afford it so I should do it, and at one made a very rude comment. She stated when asked to lower the asking price "So what, you want me to go drop my pants to my manager and then you'll back out of the deal? I mean okay but I hope I won't lose my job!" We left after that. They additionally were quoting me for their own financing when I had been clear since I got there that I was approved through my credit union. Since then, I have received 6 phone calls asking if I am in the market for a car. I told them each time that I was not interested in purchasing from their dealership and to take me off their call list. This morning I got a call from the original sales person where they purposely stated their name incorrectly but I recognized their voice. When I asked who they were with, they sat in silence on the other end. I could hear them breathing and they sniffed one time so I knew that they were there. I tried calling the number back and the sales person answered with her real name. When I asked if she had just called, she sat in silence again. I asked her why she was doing this and told her not to call me again, which she agreed to. When I attempted to call the front desk and reach the manager to have my info removed from their system, the call was answered but the person also sat in silence. This place is very aggressive and tries to trick you!

  

  Business response

  04/14/2023

   

  Dear Sir/Madam,

  We sincerely apologize for any inconvenience this may have caused this individual.  We appreciate the feedback, and this will allow us to improve our services.

   Our General Manager had personally contacted this customer and effectively removed no further contact information in our system.

  Regards,

  Midway Nissan

   

• Initial Complaint

  12/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased. a vehicle from Midway Nissan on 11/11/2022. For the most part the sale went smoothly until I got to the finance department. I was greeted by ***** who seemed nice enough and we began the financing process. I specifically asked ***** if I could finance through **** of America since I knew I would receive additional discounts rates on my APR being a BofA. customer. He said yes. He then proceeded to try and sell me the dealerships extended warranty on the vehicle which I declined as the vehicle still under manufacturer warranty. After I declined the warranty several times the tone of the room changed and I could tell ***** was not happy with my decision. He proceeded to print out the paper work and never disclosed any of the financial information such as loan rate or the length of the loan and had me quickly sign everything. It wasn't until two weeks later when I received a letter in the mail from ************** that I realized ***** had gone with another lender at a much higher interest rate.

  

  Business response

  12/11/2022

  Good afternoon. First, ************************ was told numerous times, before signing and even during signing that we do not have an indirect dealer agreement with **** of America. We can not sign a customer through BofA here at the dealership. The customer would have had to go get funds from BofA. The customer chose to match the rate and sign with us here at the dealership through Mechanics/CRB ****. The customer can go get the loan through his bank at **** of America and they can payoff Mechanics/CRB. He was informed of this as well.

  If the customer believes he is able to obtain a better rate through BofA, then he needs to call his bank and work that out with them. They would then send a check to Mechanics/CRB and his loan would then be through BofA at that time. 

   

  All the Best,

  ***************************

  General Manager

  Midway Nissan

  Customer response

  12/17/2022

  This is a straight up lie.  I asked ***** who was taking care of my financing if we could use **** of American and his response was yes.  He also never asked how many months I would like the loan to be or who it was going to be serviced though.  I will never do business with these crooks again!!

  

  Business response

  12/17/2022

  Mr. **********,

   

  I understand your frustration. You can call **** of America and have them pay off the loan. You will then be financed through them.

  You were shown all terms and rates before finance and during finance when you signed.

  Matter of fact, you were shown and agreed to ****% on the sales floor and when you went into the finance office, they got you a lower rate of 6.99%.

  2 points below what you agreed to on the sales floor. My finance team got you an even lower rate.

   

  Thanks,

  ***************************

  Midway Nissan

• Initial Complaint

  09/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a "certified, pre-owned" vehicle from Midway Nissan Phoenix. I put $15000 down, plus a $5000 trade-in. Days after the purchase, midway Nissan called and informed me that my vehicle had never been certified. I attempted to return my recently purchased car, but was not allowed to since my trade-in was no longer on the lot. Instead, I purchased a different vehicle that was $2700 more (sticker price). I am not well versed on buying/selling of cars. Midway Nissan assured me they would "make things right", they wrote up another contract , which I trustingly signed. While I was setting up my automatic car payments, I was blindsided by what midway Nissan had done. Instead of doing the ethical course and terminating the contract for the original vehicle, they wrote the 2nd contract as though the first vehicle was a trade-in. In doing so, midway Nissan has effectively appropriated ~$9000 of the $15000 that I put down. Midway Nissan had committed deceptive business practices. I am unable to attach copies of the contracts as my scanned does not accommodate documents of that length. I am more than happy to bring the to a BBB office.

  

  Business response

  09/07/2022

  *******,

   

  I have been trying to reach you for a week and would like to schedule a meeting to settle this matter.

   

  What day are you able to come in and sit down with me?

   

  Thanks,

  ***************************

  Midway Nissan

  Customer response

  09/07/2022

  I have already attempted to resolve this in person at the dealership.  No progress was made, all i got was blame for the situation.

  That is why I contacted the BBB.  

   

  

  Business response

  09/08/2022

  ********************,

   

  You did not speak to me here at the dealership. I want to help you get this situation resolved. 

  I have emailed and called you several times to come in and sit down with me. I want to get this settled and for you to be a happy customer.

  Are you available today or tomorrow to come see me?

   

  ***************************

  General Manager

  Midway Nissan

   

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/22/2022, my husband took our Pathfinder in due to the vehicle intermittently losing acceleration when pushing the gas. On the service ticket it says, "vehicle will not accelerate when pressing gas and just stays at idle". We received information from the service advisor that the transmission needed to be replaced. We agreed to this. We picked up the vehicle on 8/23 and paid $6589.73, which included $5889.27 (before taxes) on CVT replacement. On 8/24, the vehicle presented with the same issue we brought it in for, losing acceleration when pressing the gas pedal and it was brought back to Midway Nissan the same day. The service advisor said they were unable to replicate the problem but it could be a brake sensor they would replace. He told me I should take a video the next time it loses acceleration. We picked the vehicle up on 8/25 and no issues on the drive home. While driving the vehicle 8/28, it lost acceleration again but we did not have a video so did not contact Midway Nissan. On 9/1, I was driving the vehicle at approximately 40 mph and pressed the gas pedal and nothing happened. It rapidly began losing speed. I was able to turn onto a residential street and recorded the car being turned on, in drive, pressing the gas pedal with no acceleration and then the vehicle completely losing power. The vehicle was towed to Midway Nissan but it should be noted the vehicle started up for the tow truck driver. 9/2 the service advisor sent a text the vehicle needs to have the alternator replaced at a further cost of $1297.00. I called and requested to speak to a manager and was asked to leave a message on 9/2 at 12:57pm. I spoke to the service advisor at 2:33pm and expressed displeasure at paying more than $6000 already which never fixed the original issue and the issue they are now claiming does not make sense and I feel unsafe. I stated I would like my old transmission and a refund. He said he would have his boss call me. As of 9/6, 5pm I have not received a call.

  

  Business response

  09/07/2022

  Our service director ******************* will be in touch with *********************** this morning. We hope to find a quick resolution.

   

   Thanks,

  ***************************

  Midway Nissan

   

   

  Tell us why here...

  Customer response

  09/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went with my sister so she could get a vehicle. She told them she had money to put down but they assured her that was no problem. Anyway they couldn't finance the car she wanted but could get her into a different car if she had a cosigner. I agreed to cosign . They ran our credit at least 5 different times for a vehicle we never got to see or even test drive. There are points taken off every time they did that and have totally ruined her credit score.

  

  Business response

  09/07/2022

  We are working to gather more details here from the customer. I do not see this name or phone number in my internal system.

   

  Thanks,

  ***************************

  Midway Nissan

  Tell us why here...

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 18th 2022 I walked into Midway Nissan wanting to know if they help people that have a bankruptcy on their credit. The sales guy *********************** seemed super nice i tell him I'm looking into a white ******** minivan they have. He gets my paycheck info and says ill see what I can do. He walked away comes back about 1hr later tells me he was able to get a deal with the finance company and that it was for a Dodge Journey 2018. I tell him that's not what I want and that I didn't have any money on me. He tells me he wants me to take the car home today and that he is giving $1000.00 out of his pocket for the down payment and for me to come back Friday with the rest of the money. I tell him I don't want this car several times he tells me keep the car a few months then bring it back and ill get you the car of your dreams. needless to say i fell for his scam that same day i get home the engine light comes on. we realized none of the cigarette lighters work we take it back the next day the service center assured us there weren't any issues and they take the light away. 10 days later the car starts changing gears while I'm driving it I take the car to AutoZone, aamco and pep boys get a diagnostic check they all tell me is the alternator/battery and possible transmission issue . Back to the dealer they charge me $400 for a new battery, when i got the car back they messed with the rearview camera and they didnt fix the lighters. I call them back and ask about it then they tell me I cant prove they broke it. what they did instead is give me a $200 check to go buy a new camera. 1 week later I'm on the *** when the car kicks out of gear again i loose all speed and it almost caused an accident. Car hasn't worked properly and now they want to charge me $900 they say the found moisture on the sensor box and that *** fix the issue no guarantee. Every time i take the car to them and get it back there is a new issue with it. This needs to be made right

  

  Business response

  08/11/2022

  We are reviewing this matter in good faith and will provide a final response, shortly.

  Customer response

  08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 17th, I purchased a 2014 Nissan Pathfinder. There was a plethora of issues with filling out the paperwork including not having all of my paystubs listed as income. They corrected it and I agreed to the sale. I paid my 700 deposit, and was able to take the vehicle home with the agreement of on the 21st, they would withdraw the remaining ***** for the deposit. The sales guy said the vehicle had completely inspection with ice cold A/C and absolutely no mechanical issues- and that the vehicle came with an extended warranty, and GAP insurance. They gave no information on when I would receive the remainder of my paperwork other than after I finished the complete deposit payment. On Wednesday, just 5 days after taking the vehicle home, the check engine light came on, I took it to O'Reillys to check the codes. Coming up with issues with issues with the catalytic converter and 02 Sensors, as well as the A/C not working as advertised. No problem. I called on Thursday, spoke with someone who took all my information, said it would be covered just take it in on Monday (the 27th) at 7 a.m. I pressured for earlier time slots but he said there was no available times, so I digressed despite it interfering with my work schedule. He mentioned the possibility of a loaner but I didn't care so much about that. Come Monday, they refuse to inspect my vehicle because it was not covered, I had zero insurance and no one was there to speak to me. And they would call me, by end of day. I made attempts to contact as well via call and text but received no feedback other than asking if I wanted to sell the car I JUST BOUGHT. Today I receive a call saying I missed my appointment that I had on Monday. Despite repetitive reach outs, I'm getting nothing in return. On top of being told they will not fix a vehicle that should not have these issues after 5 days. I even requested a copy of my paperwork, which I should already have but have been given nor sent any of this.

  

  Business response

  07/05/2022

  Dear BBB Representative,

  We are currently in communication with **************** and should have a response shortly.

  Best regards,

  Midway Nissan

• Initial Complaint

  06/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  After a horrific dealing with Midway Nissan last ******* **** and Switch, I was promised a resolution to this con that was done to me. Their GM promise a 2022, that met my requirements. Although I had to settle for a king *** vs my crew *** that was totaled, I was willing to, reluctantly, accept the truck. So, ******, sales, called and told me about the king and I got pre-approved for a loan with USAA, I told her as much. The next day I drove to Phoenix, 5hrs, looked at, and decided to buy the king. What I didn't know was that without my approval their finance **** sent out a shotgun loan application to around 18 loan companies. This, along with Nissan Acceptance, who had the loan on the trade in, brought my credit score down from excellent to a 655 or fair. Midway had the payoff on May 19 and didn't pay off Nissan acceptance. I will file another complaint about Nissan Acceptance. So, as Midway Nissan knew that I had my own financing and proceeded to take my information from a previous dealing, and without permission, sent out loan applications in my name, that they committed fraud. They represented me without my consent and harmed me by lowering my credit score substantially. They must contact all the loan companies they sent applications to and tell them to reverse the process.I would go further to warn anyone who even thinks about dealing with a Midway ****************** to think again. I didn't read the reviews, because they said they had what I was looking for. But I would strongly suggest you read the Midway reviews. Then, you will never go near a Midway dealer or use dealer financing.

  

  Business response

  06/17/2022

  Good afternoon,

  We are happy to forward information to you for review, which would include **************** initial online credit application (submitted electronically on the 14th, as well as the hand written and fully executed application signed on the 19th, that authorized the credit submissions ************ is claiming were unauthorized.

  If ************ can please email permission to do so to *************** or he can call ************ for verbal authorization.

  Best regards,

  Midway Nissan

• Initial Complaint

  05/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was the victim of a bait and switch last September by 3 con men at Midway Nissan Phoenix, The Geneal ******** ***** called me, after I made several complaints. He said he would take the 2021 Frontier, which I was conned into, and "switch it out" for a 2022 Frontier when they came in. This turned out to be a lie, but ******,sales person, did come up with a King **** So, I traded in the 2021 for a 2022 and got my financing from USAA. They wired the $49,913.04 to Midway Nissan Phoenix, but now Midway Nissan is keeping all of the money instead of paying off my old loan. This payoff was figured into the price and unless they screwed me with some fine print, they must send the money to Nissan Acceptance to pay off the old load on the 2021 Frontier. Currently Nissan Acceptance is reporting me at 90 days out and that is not true. I need help in getting MIdway Nissan or MIdway Holdings to address this problem. This has also had a huge negative impact on my credit score and I want them to contact the credit reporting, equifax, to get my credit score back. I told ******, that I had my own financing, because Nissan Acceptance turned out to be a bad company. Their finance people still sent out a dozen loan applications, thus driving my score down about 150 points.

  

  Business response

  05/20/2022

  Dear BBB Representative,

  We have reached out to ************ and confirmed his trade payoff was sent.

  We appreciate the opportunity to respond to this matter.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 1/30 we purchased a vehicle for our son from ***********/Midway Nissan. There were several small issues during the process including spelling our names and address incorrectly, but the biggest of the issues was that they charged us a higher base price than what the vehicle was listed. When I inquired about this increase in base price of nearly $3k, I was told that the extended warranty we discussed was rolled into the base price of the vehicle. After reviewing the contact I noticed that they charged us for the warranty on another line of the contract so either they charged me twice, or they fat-fingered the base price of the vehicle. I've contacted their finance department and I've gotten nothing in response. I contacted the salesperson I used and got a few empty promises that they were going to address in some short snippy messages. I've even left messages for the **************** Director and nothing. It's been over 1 week and I've yet to be given any information. Aside from the contractual issues, the service department was supposed to look at the vehicle prior to delivery. We mentioned issues with the brakes and they assured us they were fine. Less than 2 days the pedal hits the floor and they ask us to drive a car back with no brakes. Turns out the master cylinder was bad and leaked fluid. Assuming it was never checked, because they would have seen it was empty. Now we are on week 2 and the front bumper falls off. It was glued together using some type of adhesive. Again, assuming this was never checked. At this point I want a refund of the $3k and want my bumper fixed. I will never recommend this place top anyone and would never even go there for a carwash.

  

  Business response

  02/21/2022

  Dear BBB Representative,

  We require additional time to review this matter and provide a final response.

  Best regards,

  Midway Nissan

  

  Business response

  03/02/2022

  Dear BBB Representative,

  We have offered a good faith resolution secured by a Settlement Agreement.

  Best regards

  

  Business response

  03/16/2022

  Dear BBB Representative,

  This matter has been fully resolved.

  Best regards,

  Compliance

  Customer response

  03/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩