ComplaintsforShowcase Honda

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Showcase Honda on April 3, 2023. When purchasing the vehicle, I was aware that it was being sold, "as-is". For this reason I purchased an extended warranty that I was lead to believe would cover electric vehicle parts. Turns out that it only covers gas powered vehicle parts as opposed to electric vehicles. The price of the extended warranty was added to the sale price of the vehicle. On April 12, 2023 the condenser unit on the vehicle stopped working causing the ** to not blow cold air. I took the vehicle in for repairs. The condenser was replaced (and should have been covered by the warranty but the dealership paid for the cost of repair themselves). On May 10, 2023 I was back at the dealership because an error message appeared to check the "drive train". This ended up requiring a replacement of the ** temperature gauge. The car is now back in service again because the ** has again stopped working with another issue that requires a $5,000 repair (the initial repair was $5,000, the second repair was $900 and the third is $5,000). I have now exceeded the value of the vehicle in repairs since purchase. This coupled with the warranty that I was sold to cover these repairs not being valid for use with my vehicle seems to represent consumer fraud and warrants protection. I would like to request a replacement vehicle, of the same value, be provided by the dealership at no cost to me.

  Business response

  07/22/2023

  We are dealing with *** on the ** situation since they are the one that fixed the vehicle I am confident we will work this out this week coming up.

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to get reimbursed for a key fob that was negotiated during the sale of my Cadillac XT5, the dealership was unable to provide a key fob so I had to go to *********************** across the street and pay out of pocket to get a new remote, I have sent numerous emails left messages and still haven't been reimbursed for my out of pocket expenses. This was noted on the "WE OWE" sheet that I signed when I did the deal at Showcase Honda. ******** was *************I emailed the dealership and *************************** was supposed to then help get this resolved and I haven't heard anything.

  Business response

  04/11/2023

  The customer has received the check for this complaint.
  
  *********************
  General Manager
  Showcase Honda

  Customer response

  04/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Check was received and the issue has been resolved.  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought a car on the 14 of dec and was made an offer for 5 something percent and the car was worth *****, they didn't give me any paper work because they had me waiting till late so they said they would email me paperwork next day because not sure who id get the loan with yet , days passed and nothing so i caleed and they sent paperwork with the percentage rate over 6 and a half and alot of added costs plus a piece of paper with someone elses handwriting with my electronic signature added

  Business response

  03/05/2024

  We are sorry you had a bad experience with the finance department. I know we spoke and the complaint is satisfied. Look forward to speaking with you when you are due for a service on you truck.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear BBB For nearly 30 years, I would have my various Honda's *******d at Show Case Honda on Camelback.This past June, I went in for a simple oil change. I was told various fluids needed to be changed at a cost of $710. I was later told by online mechanics that some of the changes to fluids would be performed normally when the car is 10 years old, and that they (Showcase Honda), "saw you (me) coming." I am seeking a partial refund on the $710 for I feel unnecessary maintenance.I had the ******* performed above, and noticed my air conditioning didn't seem to be blowing cold as it was before I had it *******d that day. I also noticed the air was on when I started the ignition. I thought it was odd that my air conditioning would be turned on to change my fluids in my ***** few weeks go by, and I finally had time to have my air conditioning inspected by Showcase Honda on July.Service advisor *********************** said I might have a leak since they found most if not all the Freon gone. I asked if ***** disappears over time, and was told generally no, since the unit is sealed, but it could evaporate due to the unlikely event of excessive heat. No leak was found on the day of *******. Showcase Honda charged me $423.69 for the air conditioning ******* and said I could return within 30 days if the air conditioning was no longer blowing cold air. It's been nearly 4 months, and my car blows cold air perfectly, thus here could not have been a leak. I feel that during my ************* Freon (or whatever is in current use) might have been intentionally let out.Along with the $423.69 bill, there was a note that my fuel injectors need cleaning at a cost of $229. Why would they look at my fuel injectors when I went in for air conditioning *******? From that day forward, my fuel efficiency fell from 33 miles to a gallon, to 26 miles a gallon!I am seeking a partial refund on June ******* of $710. A full refund of the $423.69, and a no cost repair to my fuel injector

  Business response

  11/07/2022

  Our Service Director spoke with ******************** on 11/7/22, to discuss the scope of work performed on his 2015 Honda Civic. An agreement was made, to refund ******************** $211.85 and also provide him with a free oil change, here at Showcase Honda. We feel this situation has been satisfied.

• Initial Complaint

  10/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I recently purchased a 2023 Honda HRV sports trim. The total cost after taxes and fees and after adding services contract was ****** approximately. I declined the service contract and the amount was reduced to ****** approximately. That should have been the total amount before they minus my trade in $1600-1300 =***** for my trade in. I even presented the deal for the location. After the deal was signed, the finance guys disappeared so I wasnt about to get the hard copy of my deal. I drive the car home and immediately realized that the total was $33,110 instead of ******. I called back and spoke to ****, the person thats sold the car. I asked if we can go over the contract because it seem. As if the car overall total was ****** which is way above market value. They said no the car doesnt not cost ****** and I was told that it was less then that. They went on to tell me that the contract is not final yet and that they were still moving number around which was odd. They sent me a screenshot of the contract instead of emailing me my contact. They also told me they had found a better interest rate and that someone was going to contact me and gave me come in to signed a new contract. They refuse to go over the numbers and kept telling me not to look at the total of the sale and only focus on the total after trade in. They told me it was taxes and fees. They kept me in their office for 6 and the half hours. I feel like I need to see where all the taxes and fees are from because it seem like they added the service contract under another name and sold it to me after I refused it. Another thing the manager said to me when we were looking at the number and I noticed something he listed in the amount of $1500 called extra Zantak protection which had no business of the paperwork. I asked why that was on the document and I knew for a fact thats wasnt part of no car sales, the manager told me he was going to just have to add it to the taxes and something call option.

  Business response

  10/20/2022

  Good afternoon - after reviewing the finance documents, my records indicate the figures are as requested. And all issues should be resolved.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car lot sold us a lemon. We have taken it in five times to get the same things that have been "fixed" already. Air conditioning keeps going out. ******* has 100+ degree weather. Too hot not to have air in the car. Service air bag light comes off and on for no reason. Also temp gauge reads way above what it should. They refuse to fix the car again for the fifth time until Monday. They don't even know if it can be fixed. I guess we were supposed to go without transportation in this heat while making a high car payment. Refused to give us a loaner car until our car is "fixed" for the fifth time. They also refused to put us in a different car unless we gave them more money. Very poor customer. They need to be shut down.

  Business response

  06/17/2022

  According to our service records, the A/C repair regarding this complaint has been fixed at the customers request. 

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I financed a 2012 ****** back in November 2021 with **************** In well under a month I noticed a rattling noise so I brought it back to Showcase Honda when they told me the exhaust mounts fell off due to rust (which was obviously sold to me this way). ***** in service presented 2 options at the time, either to replace the exhaust or to weld on new mounts and that they were going to take care of it. I picked up my vehicle the same day and was told they had just put on HOSE CLAMPS to secure it - this was not an option presented to me and hose clamps don't belong on the exhaust. At that time I was guaranteed if the issue were to happen again they would take care of it out of their pocket. I even have voicemail messages of this promise. I return in February for the same concern when I was told by ******** that they couldnt duplicate any concerns and the exhaust was still secure with the hose clamps. I had my tires replaced recently, was able to look under my car and there were NO CLAMPS on with the rattling issue still occurring. Conveniently the first 2 advisors I was working with are no longer employed here. Now I'm working with ****** in service, when he informed me that Honda service **** and sales **** can't do anything about it, going back on their promise they made in the beginning. Seems like they knew I was sold a vehicle in a terrible condition from the start. I demand they replace the exhaust on my vehicle as was promised from the start OR my money back and this vehicle out of my hands.

  Business response

  06/17/2022

  Our records indicate that the repairs indicated have been completed, at no cost to *******************. 

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used *** last month and had to bring it in 3 times to fix a few issues and get replacements for aftermarket material that was on the car. After one day of having the vehicle at night I notice the screen had a black spot and didnt really know what it was. Brought the car in and mentioned it to the service guy and he said that we would have to take it up with the sales department. Spoke to the sales guy and said he would mention it to the manger to see if they could fix it. Never heard from anyone about this issue. 4weeks later spoke to the manager and he said that my warranty would not cover the cost of the defective screen and at this point the blackness on the screen is moving and currently covering most of the letters on the top half. The service guys said the the screen is going out and I will have to pay to get it replaced. Spoke to the manager and he told me that the car is sold as is. If I knew or noticed the screen was going out we would not have purchased the vehicle. This should have been disclosed when purchasing the vehicle. I really liked the sales guy and would love to purchase another car in the future from this business but this experience is unacceptable. For the amount that we paid for this car, this is unacceptable!

  Business response

  06/17/2022

  Our records indicate that at the time the consumer purchased and took delivery of his pre-owned vehicle, there was no mention or record of a display screen issue, documented in the purchase delivery documents. Standard pre-owned retail sales are sold "as is" and our consumers are encouraged at the time of delivery to inspect their vehicle upon delivery and request any issues for repair, at that time.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Case #******** - ***** was spoken to today about re-occuring issues with a 2017 Accord Hybrid. This is a issue my GF is having and between the two of us with several Hondas we've had several Honda products and this Hybrid is proving a financial burden and unreliable vehicle at best. Looking online, I've seen issues about the *** and PCM on the car drawing power, the dealer was told a new battery was provided and installed costing hundreds, and not more time is needed on top of $40 a day for a rental which is unacceptable on top of having to already pay for this vehicle. Additionally, I've seen class action suits mentioned for 2015-2019 CRV and Accords having this issue which makes this appear like the issue is even more widespread than a isolated matter. We would appreciate some urgency and Honda resolving this matter ASAP.

  Business response

  06/17/2022

  In order to investigate this consumer claim, I will need more information. I am unable to locate this customer in our service database. Please provide the *** information. This customer name is not found. 

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We show up after the *** we are interested we are told is available. The salesman even gave us a video of the interior of the car. We show up after making an appt to see the vehicle and the salesman is in a meeting. Turns out he's been there like a week and he's assigned to us. The vehicle cannot be test driven. It is still in the shop. In fact both ***s we were interested in were in the shop. So he calls us back the next day and says the *** is ready. He let us test drive the ***. At this point we like it, we go to look at the sticker price... Its $5000 more than the higher priced *** we were looking at of the same color. He says oh that happens sometimes. Um.. Come to find AFTER they start writing up prices for us that the 2 ***s are STILL in the shop. This is a completely different *** of the same make and model but more expensive. Yikes. We said no, we want the one that we came in to see. So we purchased that one, even though we cannot yet test drive it... because it was more in our price range.We then Look at the contract. They want to give us $250 for our trade in. For our 2009 ***. I said no way. So they change it to $1000.So then we spend legit FIVE hours filling out paperwork for this ***, and then came back the next day because we were told it would be done by the end of the day and it wasn't. So I just spent 5 hours filling out paperwork to buy a *** that I havent testdriven BC they assured me in writing that I had 3 days to back out. So the next day we came back after taking it to the mechanic. The mechanic said Transmission pan needs to be replaced, its leaking. Radiator needs to be replaced, its leaking to. Dvd player isnt working and the rocker panels on the bottom of *** are missing. We want to utilize that 3 days grace ****** and return the vehicle. They refused and said it was for exchanges ONLY and refuse to give me back my *** OR I want this *** fixed but they are saying that there's nothing wrong with it&wont refund or fix the vehicle.

  Business response

  06/17/2022

  The customer was issued a $700.00 refund check for repairs expense reimbursement on 1/14/22

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩