Reviews

Review Details

• Review fromBill K

  Date: 04/27/2025

  1 star

  Bill K

  Date: 04/27/2025

  I dont know what I supposedly signed but they started billing me $69 per month. What a rip off.**** K

  Gear Elevation

  Date: 04/29/2025

  Hi ****, thank you for your feedback, and we sincerely apologize for any confusion or inconvenience caused by the $69.99 charge. We understand how frustrating unexpected charges can be.The transaction is associated to your enrollment in our Gear Elevation Rewards program, which was selected during your checkout process. We aim to provide full transparency, including the option to decline the subscription, and details are also included in the order confirmation email though we understand this can sometimes be ********** like to discuss this further with you, you could enjoy all the great perks that this offers. Please feel free to reach out to our customer service team, and well gladly assist with the cancellation and address any questions you may have. Were committed to resolving this to your satisfaction. We look forward to speaking with you soon.

• Review fromAmy C

  Date: 04/16/2025

  1 star

  Amy C

  Date: 04/16/2025

  They signed me up for and charged me multiple times for a useless scam of a membership that I dont need or want and told me I benefited once from it because it saved me money on shipping one time. Do NOT buy from this company

  Gear Elevation

  Date: 04/16/2025

  Hi ***! Thank you for your review, and we sincerely apologize for any inconvenience this may have caused. We understand how frustrating unexpected charges can be, and this is not the experience we want for our customers.We strive to provide full transparency at checkout, including the option to decline subscription services. Enrollment is also confirmed in the order confirmation email, giving customers a chance to review and opt out if they choose though we understand this can sometimes be overlooked.Your subscription has been canceled, and the $69.99 charge has been refunded to your original payment method. We truly value your feedback, and we're here if there's anything else we can assist you with.

• Review fromJill S

  Date: 04/14/2025

  1 star

  Jill S

  Date: 04/14/2025

  If I could leave zero stars I would. This company is a scam. I bought something from their online store around Christmas. I received an email that my 3 month rewards program going to be charged. It was $*****. When I went to their website I see that I was charged ***** in Janruary for the same rewards program. I was able to get a refund for the *****. The customer service *** told me that I had agreed to the rewards program when I purchased the origional item in December. I do not remember seeing anything about a rewards program and would not have bought anything if I had known they were going to continue charging me after the fact.

  Gear Elevation

  Date: 04/15/2025

  Hi ****! Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by the Rewards Program.Our goal is to be transparent with our customers, and we offer an optional membership program that includes benefits such as discounts and free shipping. However, we understand that some customers may have missed the details of the enrollment process, and we deeply regret any confusion this may have *********** assured your Gear Elevation Rewards membership has been canceled, and we have processed a refund for the charge made in April. This matter will be reviewed internally, as we are committed to preventing similar situations in the future.If theres anything more we can do to make this right, please dont hesitate to reach out. We truly appreciate your feedback and will use it to improve our service. Thank you again for doing business with us!

• Review fromMerritt H

  Date: 04/09/2025

  1 star

  Merritt H

  Date: 04/09/2025

  This company is completely underhanded. I feel taken advantage of. I bought a $7 dollar item and received an invoice for $7 dollars. Two weeks later i see a $69.99 dollar AMEX charge saying i must have clicked a button for membership. Than tell me why it was not included on the invoice? It is completely underhanded. I called and emailed, they informed me they could only refund me half the costs, but I see here they refunded entire costs and I am obviously not the first ****** or last this has happened to. I will continue to fight this until I am refunded the complete amount.

  Gear Elevation

  Date: 04/10/2025

  Hi *******! Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion this experience has caused.We understand how upsetting unexpected charges can be, and we want to assure you that we take concerns like yours very seriously. After reviewing your case, we have processed a full refund for the Gear Elevation Rewards membership. Please rest assured, you will not be charged again moving forward.Our intention is never to mislead, and we are continuously working to improve the clarity of our offers and communications. Your feedback is incredibly valuable in helping us do better.If theres anything further we can do for you, please dont hesitate to reach out. We truly appreciate your patience and understanding.

• Review fromLisa W

  Date: 04/07/2025

  1 star

  Lisa W

  Date: 04/07/2025

  *****. I should have known this was a fraud from the 3 delay notices I got on shipping, to the fact that walking sticks were advertised but a single walking stick was delivered, to the gimmicks employed when I tried to return it, and the fact that the address was found not to exist when when I insisted on going through with the return. I threatened to call my credit card company and they finally gave me my money back. Will be filing a formal complaint with the better business bureau. Please spread the word so others dont get scammed.

  Gear Elevation

  Date: 04/08/2025

  Hi ****! Thank you for sharing your feedback with us. We completely understand how frustrating the delays, product issues, and return process must have been for you, and we sincerely apologize for the inconvenience and disappointment this caused. This is definitely not the experience we want for our customers.Please be assured that your order has been fully refunded. We take your feedback seriously and are committed to improving both our service and our communication moving forward. If there's anything more we can do to assist you or any way we can work to regain your trust, please dont hesitate to reach out to us directly. We appreciate your business more than you know and loon forward to serving your better in the future!

• Review fromJosie A

  Date: 04/03/2025

  1 star

  Josie A

  Date: 04/03/2025

  After a one-time purchase, this company enrolled me in a "Rewards" program that I in no way would have agreed to and charged $69.99 as a recurring charge every three months. I recognized the charge and tried to cancel the "membership". The website says to do this via the "manage subscription" button which does not exist anywhere on the website. I had to call the company to disenroll in the program and dispute the fraudulent charge with the credit card. Very underhanded, unethical, and fraudulent.

  Gear Elevation

  Date: 04/05/2025

  Hi *****. Thank you for writing a review, and were truly sorry to hear about your experience, and we understand how upsetting this situation must have been. We want to be clear that this is not the experience we aim to provide.Our intention is always to give customers full authority over their purchases. Before completing any order, there is an option to opt out of enrolling in our optional Rewards subscription service. Additionally, subscription details are included in the order confirmation email, giving the customer a chance to review and cancel if they wish.However, we recognize that there may have been confusion or an oversight in this instance, and for that, we sincerely apologize. We're also sorry to hear that you had difficulty locating the cancellation option on our websitethis feedback is incredibly valuable and will be shared with our team to ensure a smoother user experience moving forward.We want to confirm that your subscription has been fully canceled and refunded. Rest assured that no further charges will occur. If theres anything more we can do to make this right, please don't hesitate to contact our customer service team. We appreciate your business more than you know!

• Review fromCraig S

  Date: 04/01/2025

  1 star

  Craig S

  Date: 04/01/2025

  Terrible company. I was bamboozled. I just bought a product for my lady and they attached some subscription to it. Never doing business with them again.

  Gear Elevation

  Date: 04/05/2025

  Hi *****. Thank you for sharing your feedback with us and we're deeply sorry your experience did not meet your expectations. We completely understand your frustration. This is not the kind of experience we want for our customers.We strive to offer our customers full authority over their purchases, and we always provide the option to opt out of enrolling in any subscription service before completing an order. Additionally, if this step is missed, customer can review the confirmation email and reach out to us if they wish to cancel.That said, we recognize that there may have been an oversight in this instance, and for that, we are truly sorry. Please rest assured that the subscription has been fully canceled, and you will not see any future charges.We appreciate your feedbackit helps us improve and serve our customers better. If there's anything else we can do to make this right, please don't hesitate to reach out!

• Review fromCandice P

  Date: 03/26/2025

  1 star

  Candice P

  Date: 03/26/2025

  I purchased a chair a few weeks ago online and after it never showing up online to be tracked I contacted support. After a week of corresponding with them telling me it was being escalated to their fulfillment Department I got an email today saying they want me to pay an extra $250 just for shipping. So of course I am canceling and knew this was a scam from the beginning so I shouldn't have even purchased from them.

  Gear Elevation

  Date: 03/27/2025

  Hi *******, thank you for sharing your experience with us. Were extremely sorry for the inconvenience and confusion caused by the email you received regarding an additional $250 for shipping. This is absolutely not the experience we want for our customers, and we deeply regret the frustration this has *********** assured, our team is looking into this matter to ensure its addressed promptly. In the meantime, your refund has been processed, and the funds should reflect in your account shortly.If theres anything we can do to assist further or regain your trust, please dont hesitate to reach outour customer service team is here to help.Your feedback is incredibly valuable to us as we continue working to create a better experience for all our customers.

• Review fromSusan M.

  Date: 03/18/2025

  1 star

  Susan M.

  Date: 03/18/2025

  Do not buy from this website. I wish I had checked BBB first. They are terribly slow in delivery of my order, which is now apparently STILL in *****. I am wondering if I will ever receive this product. Further, now after reading other reviews, I am wondering if they will try to charge me "Gear Elevation Rewards".

  Gear Elevation

  Date: 03/22/2025

  Hi *****! Thank you for your review. Were truly sorry for the inconvenience caused by the delay in delivering your order. This is not the experience we aim to provide, as our shipping process typically doesnt take this long. We assure you that your order is on its way, and were continuously working to improve our shipping process to prevent delays like this in the future.Regarding the Gear Elevation Rewards program, it seems you opted to join during your purchase. This program is designed to provide great perks and benefits, and wed love the opportunity to discuss these with you further so you can take full advantage of them. That said, if you decide this program isnt for you, were more than happy to assist you in canceling it.We deeply value your feedback and would love to resolve this to your satisfaction. Please feel free to reach out to our customer service team, so we can assist you further. Looking forward to speaking with you soon!

  Susan M.

  Date: 03/26/2025

  According to Gear Elevation response, they did INDEED charge me for their "Rewards". This is a rip off. REMOVE this charge. Again, I am glad I checked with BBB!!!

  Gear Elevation

  Date: 03/31/2025

  Hi *****. We're sorry for any misunderstanding regarding the charge. To clarify, no charge has been made for the Gear Elevation Rewards. If you need any proof or further clarification, please feel free to reach out to us directlywed be happy to assist. We appreciate your feedback and the opportunity to clear up any confusion.

• Review fromSusanna B

  Date: 03/08/2025

  1 star

  Susanna B

  Date: 03/08/2025

  Ordered 2 pairs of gloves on 2/21/25. The website claims items are shipped within 24 hours. As of today, 3/8/25, nothing received. When I went online to check the status, I noticed my cart indicated I had also "purchased" something called Gear Elevation Rewards, which has a fee of $69.99 every 3 months. What the heck!!!! It took me a good 15 minutes to figure out how to cancel this "service" I would have never signed up for. Run far and fast from this ************.

  Gear Elevation

  Date: 03/10/2025

  Hi *******! We apologize for the inconvenience and frustration you've experienced. Currently, your order is still in transit with our partner courier and is en route to your local post office for final delivery processing. We understand how frustrating this delay can be, and we assure you that we are diligently working to expedite the delivery process.Regarding the Gear Elevation Rewards membership, we have successfully deactivated it. Rest assured that you will not be charged for the membership moving forward.We truly value your patience, and if you have any additional concerns, please let us know. We're here to help.