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Business Profile

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Gear Elevation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a one time purchase of a fish tank air pump from this company for 17.99$ paid with ****** They put me on a 69.99$ dollar subscription to buy nothing they sell Chinese junk on Instagram I never agreed to any subscriptions

    Business Response

    Date: 04/30/2025

    We sincerely apologize for the confusion and frustration caused by this situation. After reviewing your account, we can confirm that the $69.99 membership charge has been fully refunded to your ****** account, and your subscription has been canceled.
    Please rest assured that you will not be charged again moving forward.
    We appreciate your feedback and are actively working to improve transparency around our offerings. If you have any further questions or concerns, our customer support team is here to help.
    Thank you for bringing this to our attention.

  • Initial Complaint

    Date:04/29/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company automatically signed me up for some kind of recurring charge rewards program at the time of purchase and clearly makes a habit of hiding the details from consumers.

    Business Response

    Date: 04/29/2025

    Hi *****, thank you for bringing this to our attention, and we sincerely apologize for any confusion or frustration this may have caused. We aim to be fully transparent by providing the option to decline this subscription and outlining the details in the order confirmation email though we understand it can sometimes be overlooked.

    That said, weve gone ahead and cancelled your membership and refunded the charge in full. We truly appreciate your feedback, as it helps us improve clarity for our customers. Please dont hesitate to reach out if theres anything more we can do to help. We appreciate your business more than you know! 

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been charging every 3 months from $59.99 to $79.99 EVERY 3 MONTHS!THEY SAID THEY COULD REFUND ME FOR UP TO 6 MONTHS. TODAY IS APRIL 23RD. 6 MONTHS AGO ON OCTOBER 23RD, THEY CHARGED ME...BUT, THEY WONT HONOR THEIR OWN POLICY.THEY ALSO CHARGED ME IN JULY LAST YEAR $59.99 for a membership.ALL FOR BUYING A SMALL PEEPS EYEGLASSES CLEANER. ILL "EAT THE JULY PAYMENT, FOR MY STUPIDITY OF BUYING OFF OF *********BUT I WILL NOT PAY FOR A "MEMBERSHIP IN A COMPANY, THAT ***** NEVER BOUGHT FROM EXCEPT FOR ONE PURCACE OF A CHEAP EYEGLASS CLEANER IN JUNE LAST YEAR.I HAVE BEEN SICK IN BED AND ON THE TOILET FOR OVER A YEAR BECAUSE OF A DRUG REACTION. IVE LOST OVER 60 POUNDS, LOOKING SKEKETAL. That is why I just noticed this charge today.I only received the one peeps eyeglass cleaner from them almost a year ago!They only refunded January 23rd s and April 23rds payments. I can count . Today is 6 months back to October 23rd!!!

    Business Response

    Date: 04/25/2025

    Dear ****,

    First, I want to sincerely apologize for the frustration and confusion you've experienced with the charges and our refund process. I can only imagine how overwhelming this situation must be, especially given the health challenges you've been facing. I truly appreciate your patience as we work to resolve this matter.

    We understand that you made a one-time purchase for the Peeps eyeglass cleaner, and youve been charged without your consent for additional memberships that you did not sign up for. Thats absolutely not the experience we want for our customers, and I deeply regret that this happened.

    I can confirm that we have refunded the charges from January 23rd and April 23rd, and I understand youre still awaiting the refunds for the July 2024 and October 2024 payments. I sincerely apologize for the oversight in not issuing those refunds sooner.

    As you mentioned, we are currently unable to process refunds directly through our merchant account due to restrictions. However, we can absolutely offer a refund via ****** for the additional charges. If you could kindly send your ****** email address to ********************************* we will request the refund for the July and October charges right away.

    We want to make this right for you, and were here to help resolve this as quickly as possible. Thank you again for bringing this to our attention, and I truly appreciate your understanding and patience during this time.

    If you have any further questions or concerns, please dont hesitate to reach out. We're committed to ensuring you feel heard and supported.

    Sincerely,
    Customer Support Team
    **********************

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a command for an hydration belt (29.99$). Few weeks later, I have been charge for a $69.99 of membership on my credit card. I did communicate with ****** who told me that no reimbursement wa possible. When I did my order, the membership was included on the command ( free). I tried to remove it but it was not possible. It is a real robbery!

    Business Response

    Date: 04/17/2025

    Hi ********, we sincerely apologize for the inconvenience. Its always our intention to provide full transparency and give customers the option to decline subscription services during the checkout process. For future reference, the enrollment in the rewards program is also confirmed in the order confirmation email sent after purchase, so customers have the opportunity to review the details and decide if the program is right for them. However, we understand that this can sometimes be overlooked. Please rest assured that your subscription has been canceled, and the $69.99 charge has already been refunded to your original payment method. If theres anything else we can do to assist you, please dont hesitate to reach out were here to help.

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website foisted a $69.99 monthly "subscription" during checkout.

    Business Response

    Date: 04/07/2025

    Hi *****, we apologize for the inconvenience caused by our rewards program. We do our best to ensure transparency, and the option to opt out of the Rewards subscription is presented before completing an order. Details of the service are also included in the order confirmation email received after placing an order. However, we acknowledge this may have been missed in this case. Weve gone ahead and canceled your subscription, and issued a full refund. Rest assured you will not see any further charges. We appreciate your business more than you know! 


  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding a deceptive billing practice by the company Gear Elevation. I made a one-time purchase from their website and was automatically enrolled in a rewards program that costs $70 quarterly, without my clear knowledge or consent.This subscription is pre-selected at checkout and not clearly labeled as an added charge. The only reference to this program is buried far down the page and hidden in the fine print of their Terms and Conditions. There is no obvious disclosure that a recurring fee will be charged, nor did I receive any clear confirmation that I had enrolled in a subscription.Additionally, after being charged, the company posted a message discouraging customers from disputing the charge through ******, instead urging them to contact the company directly for a refund. This appears to be a tactic to avoid official dispute processes and delay or prevent refunds.Even if this practice is technically outlined in their terms, the lack of transparency and reliance on customers overlooking hidden language is misleading and unethical. I believe this behavior qualifies as a deceptive marketing and billing practice, and Im requesting that the BBB investigate and take appropriate action.

    Business Response

    Date: 03/28/2025

    We sincerely apologize for any frustration or confusion regarding the subscription charge. Please know that your membership has been canceled, and a full refund has been processed. You should not be charged again moving forward.
    We appreciate your feedback and will review our processes to ensure a more transparent experience for our customers. If you need any further assistance, please dont hesitate to reach out.

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on 03/06/25 from Gear Elevation that did not arrive in 2 weeks, so I was able to cancel it. However, on 03/16/25, I found an unauthorized charge for $69.99 for a subscription that I never agreed to. I had tried to resolve it with customer service with no satisfactory resolution. There was no indication about signing up for a subscription charge when I had placed my original order, so this is a fraudulent charge. Website of business: ************************************

    Business Response

    Date: 03/25/2025

    Thank you for bringing this to our attention. We understand your frustration regarding the $69.99 charge. This charge was for the Gear Elevation Rewards Membership, which provides exclusive discounts and benefits to members. We apologize for any confusion, as we strive to ensure transparency in our membership program.
    Upon reviewing your request, we have already canceled and refunded the membership charge in full. You will not be charged again moving forward. If you have any further concerns, please dont hesitate to reach out to our support team, and wed be happy to assist you.

    Customer Answer

    Date: 03/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ****

     

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 12, 2025, I purchased four eyeglass cleaners advertised as "Peeps" from Gear Elevation. I received a receipt showing the purchase which included a "rewards program" at no charge. At the time, I didn't think anything of it. When I received the merchandise, they were "no-name" cleaners - not the product they advertised.On March 14, 2025, they charged me $69.99 for the rewards programe they claimed I'd purchased. I did not, nor did I ask for it. I contacted them for a refund. They denied me saying it was my responsibility to cancel. They claim that they transparently provided a way to opt out. This is false. They snuck this service in with no notice. They claim you can simply cancel online. There is no option to do so.They saved my ****** information without my permission and never asked me if I wanted to keep a card on file.I've pressured them to refund me. They continue to deny me. Their practices are abusive and deceptive. Had this been a banking transaction, they would clearly be in violation of UDAAP laws.I've seen dozens of complaints against them since the beginning of the year. I expect a full refund.This company deserves to be investigated.

    Business Response

    Date: 03/19/2025

    Thank you for bringing this to our attention. We understand your frustration, and we sincerely apologize for any confusion or inconvenience this has caused.


    We want to assure you that we have canceled your membership, and you will not be charged again moving forward. Unfortunately, we are unable to process a refund on our end because a chargeback has been filed with ****** under Case ID ******************. When a chargeback is initiated, the transaction is locked in ******* system, preventing us from issuing a direct refund.


    To resolve this, you will need to contact ****** and cancel the chargeback first. Once that is done, please send us a screenshot as proof to ********************************* and we will proceed with the refund on our end.


    We truly appreciate your patience and cooperation, and we are here to help in any way we can. Please let us know if you need further assistance.

  • Initial Complaint

    Date:02/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two bike seats from Gear Elevation on 6/2/24 in the amounts of $41.59 and $46.79. It took a while but I received the two seats. HOWEVER, they signed me up for a membership subscription with their company and started charging me a quarterly fee that increases every time!. To date, I've paid $59.99 on 7/3/24, $69.99 on 10/3/24 and $79.99 on 1/3/25 for this membership subscription plan. I called Gear Elevation to have it canceled and request a refund for the subscription I did NOT sign up for. They said I would receive an email confirmation for the cancellation. The account would be canceled and I'd get a refund. There has not been an email or refund. I filed a complaint with **** and the Merchant has not refunded the money to my card. This is a BIG scam they use once the get credit card numbers.

    Business Response

    Date: 02/17/2025

    Hi ****! Thank you for sharing your concerns with us. We sincerely apologize for any frustration or inconvenience caused by our rewards program. Please know that all customers are given the option to decline subscription services during checkout, and confirmation of enrollment is included in the order confirmation email for your review. However, we acknowledge that there may have been an oversight in this case. We would like to confirm that your subscription has been canceled, and we have processed a total refund of $149.98 for the months of October 2024 and January 2025. Unfortunately, our system was unable to successfully process the refund for July 2024 due to an unknown error. We also sent an email regarding this on January 23rd. For the unprocessed refund, we kindly ask that you contact us directly so we can offer a resolution that works for you. We are committed to resolving this matter promptly, and we appreciate the opportunity to make things right.

  • Initial Complaint

    Date:02/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a pair of gloves and they tried to say i signed up for a subscription for rewards. I DID NOT. IT IS A SCAM TO TAKE YOUR MONEY. I HAD NO IDEA THEY HAD AIGNED ME UP FOR THIS. FRAUD FOR ELDER PEOPLE

    Business Response

    Date: 02/11/2025

    Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration caused by this situation. We understand how concerning this must be, and we want to assure you that we take these matters very seriously.
    We have immediately deactivated your membership, and you will not be charged again moving forward. Our goal is to ensure that our customers have a positive experience, and we regret that this incident has caused you distress. If you have any further concerns or questions, please dont hesitate to reach out to us directly.
    Thank you for your understanding, and we appreciate the opportunity to resolve this matter.

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