Business ProfileforSweet James LLP

In May of 2023 my wife and I were in a not at fault car accident, hir from behind. Our car was totaled and both of us were injured. That night we called Sweet James, we asked what the fees were and told 33 1/3 rd and that include any fees. We said our car was totaled and we needed to rent. We were told our car would be replaced and the rental would be paid for from "pain and suffering." All of this was false. After 100 day the percentage went to 40%, the car was not replaced and the rental was not reimbursed and there was no "pain and suffering" money involved. When we inquired about the changed percentage we were told by "*****" that the fee was causing confusion with customer and they just settled on a 40% flat fee, he did say they we hired them when it was still 33 1/3rd but after 100 days it still goes to 40% and that it was in the contract emailed. That is not what they told us when we called to hire them nor do I recall that contract we signed. We were also in fact charged "case costs" of approx $3400 total. What we are asking for is our "case costs" refunded, we are also asking for the difference from 33 1/3 and 40% refunded back to us. Even to the day of this writing if you call they will tell you the fee is 33 1/3 and that includes all fees.