ComplaintsforBarxBuddy

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Yes. I ordered an Interactive Barx Buddy Ball for my pet on February 10, ****. They are very unorganized with the shipping. They have so many ID numbers and Confirmation numbers and tracking numbers till it confused you with what number to give to them when they asked what it was. **************** representatives were not too friendly either with you when you asked questions about what you ordered. Nasty personalities along with playing dumb as though they did not know or understand what you were asking them about your order. And would have the audacity to hang up on you purposely because they did not want to help you solve your problem you were having. You'd be saying, "hello,hello,hello ! No one answered you back because they hung up on you. Also,their shipping is crazy too. You don't know if you will get from them what you ordered from them or not. You can hardly reach customer service as well. When I did finally receive it and read and followed directions, the ball did nothing this company claimed it did. Or showed, on their video of their Ball rolling around, jumping etc. I saw a video by them in 2018 whereas the product came with a a larger size ball, remote and batteries and with the remote and batteries put in it'd rolled forward, backward, jumped, rolled around flashing colored lights, etc. I did not get what I saw on their videos showed what the ball would do. Not mine. It came in a plastic bag and it was a very small ball. I paid for the shipping and handling and a lifetime warranty, $ 7. 99 for both. I feel mislead and deceived; taken for my money. This is the kind of business that is illegally operating as a business with false advertising, gathering information from customers through false advertisements, should be taken to Wave 3 Trouble Shooter on Television and Better Business Bureau. This company needs to be shut down. I want a refund of my money back. They sold me a ball that is a lemon. Do not buy anything from this Barx Buddy *************

  Business response

  02/21/2024

  Hello,

  We are showing the package was delivered on the 16th, which is well within ground shipping estimates. As stated, you ordered on the 10th, which was a Saturday, which we are closed for the weekends. The package shipped out the following business day which would have been the 12th, so a total of 4 days in transit to delivery. As for the product, we have never had a remote-control ball, it has always been a rechargeable, interactive pet toy and has been advertised as so from our side. If you would like to return your purchase, we would be happy to assist with that. Please reach out via email **********************************  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a bark study ball for around **** the week a half ago on October 16 I was charged **** for shipping for a total of just about $42 and got a confirmation on a label being created for the **** and today on October 24 **** still says, awaiting item

  Business response

  10/26/2023

  Hello,

  We do apologize for the unexpected delay with ***** We are showing we shipped the package on the following business day the 16th. Per tracking with USPS: 9405511206223427181238, the package is due for delivery tomorrow (10/27). If you have any additional concerns feel free to reach our support staff at **********************************.

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a barxbuddy product on 12/19/22 and paid $57.89 and there was nothing on their website that stated that I was paying $7.99 for the warranty and $7.93 for shipping and that I was responsible for shipping the product back (which I did pay $6.75 to ship the product back). This company advertised 100 percent money back guarantee as long as I returned it in 30 days. I returned the product on 1/11/23 because the product did not work as advertised. I received an e-mail today 1/18/23 that I was only receiving a refund of $41.95. I called Barxbuddy on 1/18/23 asking why my refund was only $41.95 instead of $57.89. I was told by Erica in customer service that I agreed to the terms in their contract that I would not get reimbursed for the shipping or warranty which is a total of $15.94. I asked to speak to a supervisor and Erica refused to transfer me. She just keep saying "That she was sorry that she could not get me to a supervisor and that my refund was already processed. I called back and spoke with ****** and got the exact same response and refused to transfer me to a supervisor. I called a third time and spoke with someone and I was hung up on. Called a fourth time spoke with Erica again was told I could not speak to a supervisor and was hung up on. I called one last time and got ****** again and I was told that I could not speak with a supervisor and was hung up on. I looked at the website before I purchased the product from barxbuddy and again today and could not find anything that stated that I would not get a full refund or that I had to pay to ship their product back. I feel that their website was not clear on these topics that I should get the rest of what I paid back $15.94 and the $6.75 back that I paid to ship the item back. I do not feel that I should be out of $22.69 because of unclear info on their website, a product that does not work. and their poor customer service. My account number with them is 1520356

  Business response

  01/19/2023

  Hello,
  It is clearly stated under our terms and conditions as well in the box with our guarantee that shipping is non-refundable as well as we are not responsible for the return shipping. 
  I have gone ahead and attached those; I have also provided the link used to purchase so you can feel free to view as well. 
  
  ****************************************************

  We apologize on behalf of our call center, and we are currently going to review these calls and address any issues on this front, thank for bringing this to our attention.  Out of good faith we have went ahead and refunded the warranty portion of your order. 

   

  Sincerely, 

  Barxbuddy Support 

  Customer response

  01/19/2023

  I still feel that I should be refunded the $7.95 for the cost of the original shipping because there website was not clear on there refund policy when I looked at it and the product does not work so I feel I am owed the refund for the shipping and also due to the disrespect from the companies representatives.I really should also get reimbursed the $6.75 for shipping the item back since it did not work.

  Business response

  01/19/2023

  Hello,

  
  We have refunded the cost of the device also the warranty, per our terms and conditions (attached previously) and clear on the site near the submit button shipping and handling is excluded from that. At this time, we have provided all refunds that is due to the customer. 

  Barxbuddy 

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought the Bark control Barxbuddy, Did not work for our Dog.It has been over 2 months now waiting for a refund since sending it back.No Answer.

  Business response

  01/16/2023

  Hello,
  Upon ** supplying our RMA number and return instructions we state that if you would like to provide tracking for the package, we can issue a refund that moment, if you choose not to than we would need to physically receive the item in order to process the refund. If you have your tracking number, we would be more than happy to process the refund right now. 

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased the ball. My dog was able to chew it into many pieces. This happened with in the first 24 hours she had it. Messed up her stomach. Could have really harmed her. It is not safe for all dogs. My puppy is one years old. I reached out to them for a return with in the 30 days of receipt. And they said since it was damaged, they wouldn't take it back. Their advertising says they will refund the entire price No questions asked? They won't help me. It is unsafe and should not be sold to aggressive chewers. My dog could have died.

• Initial Complaint

  03/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a Barx Buddy for a relative. After I received the barx buddy I found out he couldn't use it because of health problems involving one of the dogs. I never opened the package at all. I emailed barx buddy and they gave me a RMA number to put on the return package. I returned the item through **** on February 7, 2022. I called the company twice and gave the tracking number. Both times I was told the package had been received and the refund will be issued. Why does it take so long for the refund? It's been over a month!!

  Business response

  03/16/2022

  Hello,

  We do apologize for any confusion on this matter, it looks like your account is not noted with any return tracking number if it was provided. 

  We receive packages from our PO box three times a week and this package has not arrived at our physical facility so we were unaware it was returned. We have processed the refund for the purchase and you should see it within 1-3 business days. 

  Kind Regards,

  Barxbuddy 

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction 02/12/2022 Order# ****** Order received 02/23/2022 Amount of purchase $89.00 BarxBuddy ball This toy broke within 30 minutes, it was advertised as durable, tuff and long lasting. Not to mention that if you are unsatisfied you had 30 days to return it for a full refund. Now when I called customer service the representative told me she would return $10.00 if I just wanted to throw it away. When I said no I want a refund, she informed me that was not possible because the dog destroyed the product. I explained all he did is pick it up with his mouth after all he does not have hands. So I asked for corporate office number and she said she was not allowed to give out that number only customer service number. This toy is a total rip off and I want my money back.

  Business response

  03/02/2022

  Hello,

  To whom it may concern, 

   

  This product is not a chew toy and it's not advertised as such, if it's treated as that it will be destroyed more than likely. As a small business we are always willing to chat with the customer to find a resolution. We will refund this charge even though the product has been destroyed, but we would still like this product to be returned so we can review it. Our returns address is below. 

   

  PO *****************************, 85072-2171
  
  

  Kind regards, 

  Barxbuddy

• Initial Complaint

  02/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order number ******* placed with barxbuddy (Euronte LLC) on 12/15/22. Called 01/06/22 about a different item than the one listed being received and they gave me a 10$ credit. 10/10/22 called and received an return RMA *******6857448627 Barxbuddy received package 01/15/22 was told by rep 7 to 14 days for refund to process. Called 01/26/22. Said 7 to 14 more days Called 02/08/22 said 7 to ********************************************* the amount of *****. That is the amount owed after the 10 dollar credit Total price ***** ****** credit Total refund = *****

  Business response

  03/02/2022

  Hello,

  To whom it may concern,

   

  We refund the charge for a returned product with an RMA, once we receive that product back at our warehouse. This package was accepted by our warehouse and refunded on 2/21/2022. As the customer mentioned, we refunded $10.00 and when we received the product back, we refunded the remaining $31.39. This has been resolved in every phase at this point. 

   

  Kind regards, 

  Barxbuddy

  Customer response

  03/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 Barxbuddy busy ***** plus a lifetime warranty. The total was $84.00. On the website, it shows they offer a 100% money back guarantee within 30 days, minus shipping and handling. First of all, it is very misleading because I sent my order back and they said the warranty is not refundable. They offer a lifetime warranty on the ***** for an additional $14 for both. I paid $84 for 2 junk ***** and they only will refund $70 back, which I haven't received yet, plus I had to pay another $10 plus, to ship back. This means I lost $24 plus, just by ordering these junk *****. They confirmed receiving the ***** back on Feb 7th, which they said it takes 7 to 10 business days after they receive the items for me to get a refund. The following is listed on their website, but my 4 month old puppy chewed the coating off of it within an hour and got sick. "Cant Be Destroyed!The ball is made of durable nontoxic and food-grade plastic thats completely free of harmful chemicals and designed to withstand endless hours of chewing without tearing or cracking."We left it for her when we were gone to keep her busy thinking it was totally safe due to the wording on the website."Alleviates Separation Anxiety The ball acts as a companion for your furry best friend when youre not around, and keeps him/her occupied and entertained on-demand."Also it took over a month to get the items. I normally don't fall for these scams but it really sounded legit. I feel they should at least give people the full amount they pay for the ball, which includes warranty. Why would they charge for a warranty if you don't have the product? That is a scam. Website address for information: https://barxball.com/

  Business response

  02/16/2022

  To whom it may concern, 

   

  Per our terms and conditions, refunds are less the warranty and shipping. All the customer had to do was reach out to us and request that this be refunded as well and we would have worked with the customer. We do not see this as a valid complaint what so ever, we have also now went ahead and refunded the $14.00 for the warranty as well. 

   

  Kind regards, 

  Barxbuddy Team

• Initial Complaint

  01/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a BarxBuddy Busy Ball from this company. I placed my order and my debit card was charged on 11/13/2021 for the amount of $53.94. I emailed the company after two weeks inquiring about my order and received a reply that it was in the process of being shipped. I received it on 12/15/2021. I opened it and charged it as per instructions. I then let my dog play with it with supervision. It fell apart and was completely ruined and non-functional within 20 minutes. I emailed the company with my complaint on 12/16 and again on 12/22 with no reply. I contacted customer service with the number provided on the website. I was told that despite the fact that the advertising on the website says the toy "Can't be destroyed", and offers "30 days 100% money back guarantee" and "100% satisfaction guarantee" that they would not refund my money because the product was shipped and received in working condition, and it is not their fault that it broke when my dog played with it. I repeatedly asked to speak with someone within the company who would listen to my complaint and had the power to address it, and was told that there is nothing they can do. I have emailed the company again requesting permission to return the product as the website says that you need a tracking number to do so. I have not received a reply. I plan to return the product at my own cost, without a tracking number, in the hopes that I will receive a refund, but I'm not betting that this will be resolved to my satisfaction.

  Business response

  01/14/2022

  To whom it may concern, 

   

  We are not sure why a complaint was filed for this. Sometimes the product is not a fit and that's why we offer a return for refund option that is shown during checkout. We let the customer know this and they are returning the product per our terms and conditions, so again, this is normal process and we're not sure what the actual issue is here. We have now refunded this charge back to the customers account. 

  Customer response

  01/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

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