ComplaintsforBarxBuddy
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Complaint Details
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Initial Complaint
12/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made a purchase 12/1 from their company. They took the money out of my account 12/3. I never received a receipt or an order number. I called them three times asking for a refund or for an order number. Finally, they sent an order number and stated they were shipping the item that day and would send me a tracking number. I never received a tracking number and now its 12/22 and I have no item and no tracking number. Their customer service number is now nonfunctional. It says to call back during business hours, but it is business hours. It has been like this for 3 days.Business response
12/30/2021
To whom it may concern,
This order has now shipped, tracking information is below.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400111108100405746251%2C
Tracking Number: 9400111108100405746251
Expected Delivery on
THURSDAY30 DECEMBER2021between
12:00pm and 1:00pmDue to recent holiday delays, our customer service team has been backed up. Tracking information is also emailed to the customer as well. We hope that this is a resolution to the issue at hand.
Initial Complaint
12/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on Dec. 9, 2021 and the the monies for this order was taken out of my bank acct. right away.i did receive a confirmation on the order, but that has been the only correspondence i have received. I also paid for expedited shipping. I have been trying to get a hold of them and there is no response for the phone!Business response
12/30/2021
To whom it may concern,
This order has shipped, tracking information is below.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400111108100405740150%2C
Tracking Number: 9400111108100405740150
Expected Delivery by
FRIDAY31 DECEMBER2021by
9:00pmWe have went ahead and refunded these charges although it's in route, since this is the customers request. The customer may keep the product for the inconvenience.
Kind regards,
Barxbuddy
Initial Complaint
08/31/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Looking on line for a bark collar and came across the Barx Buddy advertisement. Said free shipping but there was a shipping charge of $7.95 at checkout. On the order page it stated 30 day return, less shipping. Was a bit confused so called customer service. customer service and told me free shipping was if I bought more than one. False advertising !!! Did not purchaseBusiness response
09/07/2021
Hello,
To whom it may concern,
Our direct website offers free shipping with purchase of any item, the website is below.
https://www.barxbuddy.com/shop/
We are not sure exactly how shipping would have been charged if ordered from this website. Our device is sold on different platforms such as amazon which may include shipping charges, so this may be where confusion came into play. But, as the link above will show, all items ordered directly from us are free shipping.
-Mike
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Customer Complaints Summary
16 total complaints in the last 3 years.
2 complaints closed in the last 12 months.