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Business Profile

Pet Supplies

PetSmart

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PetSmart has 909 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PetSmart

      19601 N 27th Ave Phoenix, AZ 85027-4008

    • PetSmart

      12375 SW Walker Portland, OR 97225

    • Petsmart, Inc.

      171 N Nellis Blvd Las Vegas, NV 89110-5320

    • Pet Smart

      1206 Bridford Parkway Greensboro, NC 27407

    • PetSmart

      590 River Hwy Ste G Mooresville, NC 28117-7803

    Customer Review Ratings

    1.33

    Average of 159 Customer Reviews

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    Review Details

    • Kristen R

      Date: 03/13/2025

      I visited the PetSmart on ******* in **** and I could not believe just how filthy this place was and that the health department hadnt shut them down. I have photos of the bathroom that I went in and I wouldnt even take my pet in that bathroom. it was so dirty and looked like it had never been cleaned. It had black mold. Dont ever go there it is so disgusting

    • Gail S

      Date: 03/03/2025

      We had a scheduled vacation and booked reservations at Petsmart in ******, **. We contacted the store on three occasions prior to vacation to ensure everything would be in order on the day we dropped off our two dogs. We told the ********* that one dog took seizure medicine, they repeatedly said it was not a problem. The day before vacation we went to drop off the dogs and they asked what type of medication was given to the one dog. The girl took out a book and said they could not accept the dog because of the type of medicine. Of course this put us in a stressful, terrible situation looking for another pet Hotel.

    • Courtney G

      Date: 02/17/2025

      For whatever reason, and I must have missed the email, they no longer accept bank cards or debit cards. Just credit cards and ******. And I tried both the website and the app. Im extremely disappointed.

    • Teresa D

      Date: 02/15/2025

      We absolutely love Petsmart grooming in ************* ** ***** our groomer for ******* ***** has always did a away job on our sweet girl. And Nemo ****** our ****** *** and Nemo does an amazing job on ****** ***

    • sarah m

      Date: 02/03/2025

      Hello, I went to PetSmart, and I saw this cute chameleon scratching the glass an looking at me, I immediately had a connection with it. So I was doing my research so I could buy one I called the store and spoke to the reptile department and the guy in charge of taking care of the chameleon, and he told me, "That that chameleon is a jerk," and he tried to talk me out of not buying it. So I went to go see the chameleon the next after the knowledge I gained from videos etc The chameleon was darker it looked dehydrated. This usually indicates dehydration, and I noticed a bowl of carrots like a mini dog bowl. Chaemelosn eats live bugs only, and they drink from the water droplets on the trees. There were no trees for it to hide or drink. Which will also stress the animal out now I feel sad that the chameleon is kept in this condition, and I'm scared to buy it as they are already hard to take care of, but it seems by the time I get my tank set up, I would need to take it to the reptile vet if it would even make it! it's not fair for the chameleon Please help to save these poor creatures I'm so sad :-(

    • Greg C

      Date: 01/26/2025

      ****** does a fantastic job and is the only Groomer we will use. We have tried other pet salons and groomers but none compare to Pet Smart. I highly recommend ****** for your Pet Grooming needs.

    • Jessica B

      Date: 01/17/2025

      Charged full price for grooming when they refuse to blow dry my dog because he is a barcel. breed.Ridiculous. The cost is too high for an in and out groomer.Would now rather support a local business than this mess.20 minutes in and out - there is NO WAY he has been bathed properly, washed inside wrinkles, **** glands complete, teeth brushed, nails clipped, ears done in 20 minutes.I can't even generally just wash him myself in that time frame.

    • Dale C

      Date: 01/09/2025

      I brought my baby to get groomed on Christmas Eve, he went to a different Petsmart location because ours didnt have any availability. After leaving the grooming salon I noticed my baby pawing at his eye and whimpering. I immediately called the grooming and asked to speak to the groomer to see what was used because it seems like my furbaby was having an allergic reaction, I was immediately escalated to the manager instead ? H the manager sais the usual Petsmart shampoo was used and nothing was different so I should just wash his eyes to see if that helps and calls back if it doesnt. I washed my furbabys eyes (already ruining the grooming job) and shortly after he was still whimpering, pawing, and his left eye was beginning to close. Im panicking about it and go to the vet, they did an eye stain test and flushed it out, and determined something was wrong with his left eye as he had inflammation and apparent irritation.They gave him meds, an injection, a collar, and sent him home . I called Petsmart and let them know this, they basically said that *****, sorry and that was it. They also mentioned Id be getting a call from the store manager. I never received a call from the store manager and had to call corporate TWICE . Corporate stated they didnt contact you because it was determined that nothing was wrong with the dog I asked how did they determine this, corporate stated because of your vet Petsmart NEVER ASKED FOR MY VET INFORMATION. And the vet the corporate employee named was a vet I hadnt used in YEARS . So they clearly LIED ABOUT IT . A day later I was reached out to by a store manager, he said they couldnt do anything but offer free grooming from their salon. I declined because why would I go back to that specific salon after what happened and just requested a refund. Days later and no response! Ive been a dedicated Petsmart customer for 6 years and it hurts that Ill have to go and shop elsewhere because they do not care about their customers!

    • Wanda E.

      Date: 12/18/2024

      I purchased a Marineland 46 gallon bow front tank from PetSmart. The tank is warrantied. The tank started leaking from the bottom while I was on vacation. The tank is damaged, the solid wood stand it was sitting on has water damage , but is still standing. You can't use it for another aquarium because it was compromised due to the water. My problem is PetSmart says they are not responsible for damages to the tank, stand and wood flooring. ********** denied the claim because they said the stand was not an aquarium stand, so the claim was denied. Marineland says the tank was not faulty although I submitted pics of sealant releasing around the bottom of the tank. You could even see where gravel had settled into open areas. I am suppose to eat the cost of all this damage on my own or as Marineland suggest file a claim with my homeowners insurance. PetSmart is not standing behind products they are selling, ********** is not standing behind products they are manufacturing.

    • Dawn B

      Date: 12/11/2024

      I had a subscription for cat supplies every 6 weeks. Last week..the supplies arrived in 2 boxes as usual. What wasn't usual was the way they were packed. 42 lbs of cat liter in a box with 2 plastic containers of cat treats, of course the container was completely shattered, treats falling out of the box before i even opened it. Obviously unusable, im.not giving them to my cats with tiny plastic shards possibly in there. Second box. 2 cases of cat food. One case of plastic cup containers the other cans and much to large of a box cans hd broken loose from case and were smashed dented leaking. So not only was I put the price , but I had messes to clean up. Took 3 emails to get a reply, after sending photos of all the mess damage ec. I am asked what do you want us *****? AND this was just. .omg ..another email.that they sent my subscription order . Less than 1 week after the first (the subscription was set up for every 6 weeks) I contacted them. Immediately, sorry to late we already sent it and charged you.. WOW that's quite a racket they got going ..BE CAREFULL dealing with these people!!!!

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