Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

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  PetSmart

  250 Grossman Dr Braintree, MA 02184-4954

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  PetSmart

  1201 Barbrajordan blvd Austin, TX 78723

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  PetSmart

  1020 Veterans Pkwy Ste 900 Clarksville, IN 47129

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  Petsmart

  145 Promenade Blvd Bridgewater, NJ 08807

Review Details

• Review fromSteven L

  Date: 06/04/2025

  1 star
  Took my dogs for grooming twice. They always charge extra at the end saying there was matting in the fur, they cleaned the ears, etc. The employees are taught to **** their customers. I do my own dogs now with a $20 pair of slippers.

• Review fromVictoria B

  Date: 05/24/2025

  1 star
  I took my Maltipoo **** to this establishment on 5/24/2025 to be groomed, she was a little matted before her appointment and after speaking with ******* she understood and advised on how she would groom her. I felt as though that we had an agreement, but that was not the case. This is the second time I have had a bad experience with *******. I thought I was choosing *** to do the grooming but instead I chose the wrong person. ******* always have bad comments when it comes to my pet and this time the grooming was completely awful. ******* shaved her uneven and down to low. I asked about her ears being matted and ******* informed me they weren't too bad but she proceeded to cut her ears very short. I am completely dissatisfied with the hair cut, the comments and the service. I will not be using ******* anymore because of how she conducted business. I don't feel she has the compassion when it comes to dealing with our fury pets and feel this is more of a job for her then anything. This is the second time I did not left a tip for ******* because the haircut was not up to par.

• Review fromKate M

  Date: 05/07/2025

  1 star
  I called to inquire about grooming for my cat. I told them she had anxiety and has a history of being spicy. They said not a problem if she was medicated. I made sure they knew that she could still be slightly spicy. I brought her in with all her paperwork and medicated. They started by clipping her nails, a service I did not book, and she was starting to hiss. She then attempted to shove a cone on her, which scared my cat more. When it didnt work she said Nope! and scruffed my cat. She held her by the neck all the way to her carrier and dropped her in. She then said that no one at PetSmart would be able to work with her and that she needed more medication. I will not give my cat more medication and I will not be shopping at PetSmart anymore.

• Review fromJenny W.

  Date: 04/25/2025

  1 star
  We are writing to express our dissatisfaction regarding a grooming appointment we had scheduled for our dog, *****. The appointment was scheduled for April 18, 2025 at 11:30am. Let me start by saying we have trusted PetSmart for over man years years with our pet's grooming. We have never had to complain ********* mentioned, Roxies appointment was set for 11:30. Around 2 pm, my husband received a voicemail from grooming asking if we could pick ***** up and rebook her grooming for another day due to her showing signs of stress.I contacted the store and spoke with someone in grooming. She said ***** was digging in her crate, so they thought she was stressed. I let them know that is normal behavior for her. I was transferred to the manager.A woman who identified herself as the inventory manager confirmed that ***** was digging in her crate. I was very clear with the inventory manager - I told her the digging is normal for our dog. I asked why on earth she is still in a crate at 2pm when her appointment time was 11:30? She said that 11:30 wasnt the actual appointment time - its really more of a window of time. Say what? My husband planned his entire day around the appointment time provided to us by PetSmart! Now we are being asked to rebook?In these trying economic times, we would expect that businesses would not be so quick to turn away a long-term customer in the middle of an appointment. We wont be back to PetSmart for grooming or for anything else. There are other grooming options in our town - we certainly dont need the aggravation or inconvenience that occurred today.Sincerely,***** *************** *****

• Review fromMichael A

  Date: 04/24/2025

  5 stars
  Great customer care. Thanks ****. Your amazing. Can't thank you enough for your attention to the customer.

• Review fromCarter H

  Date: 04/21/2025

  1 star
  On April 20, 2025, I visited the PetSmart store at ****************************************** to purchase feeder fish for my reptiles. When I spoke to the employee, *******, I clearly explained that I would be placing the fish in a separate quarantine tank first, to ensure they were healthy and wouldnt make my reptile sick. I was being responsible and transparent about the process.Despite that, she continued to ask unnecessary and repetitive questions about what I was going to do with the fish even though they were feeder fish, which are sold by PetSmart for exactly this purpose. She then said, They have to go to a good home, and dismissed my explanation entirely. When I tried to clarify again, she said, I have the right to refuse to sell to you, and walked away without any help or resolution.She also claimed to be the store manager, which I believe is not true. The tone of the interaction felt rude, judgmental, and targeted. Given that I have an accent I strongly felt that this treatment was not just unprofessional, but possibly discriminatory.

• Review fromCarole P

  Date: 04/10/2025

  1 star
  ********, The manager at the grooming salon of Tanasbourne Petsmart is rude and condescending. She makes the client feel unwelcome. She would definitely benefit from some training on basic customer service and professionalism.

• Review fromJaimie V

  Date: 04/03/2025

  1 star
  Charged $160 for my small dogs grooming appointment this week. He is 10 pounds. They added sooo many extra ridiculous charges. Should have been 72 for a grooming appointment but said took extra time so total was $166. That is crazy. And a rip off

• Review fromVeronica V

  Date: 04/03/2025

  1 star
  The girl with blonde braids at the grooming center in ************* , didn't catch her name was extremely rude and even yelled at me. Never taking my dog there ever again. Extremely unprofessional!

• Review fromNikki K

  Date: 03/31/2025

  1 star
  Manager ***** is terrible. **** and terrible customer service. If you run into an issue at this store and want to speak with a manager, expect her to yell from across the store that there is nothing she can do and then walks away. Couldnt be bothered to even come discuss the issue that was the stores fault to begin with.