Reviews
This profile includes reviews for Shasta Pools & Spas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromHenry R
Date: 06/12/2025
5 starsCalled Shasta to request a service call to replace a broken in-floor cleaning nozzle. My call was answered quickly and Jasmine was able to review with me my issue, checked that my warrenty coverage would cover the parts cost and deductible schedule for labor for my pool. She then scheduled an appointment and provided me the name of the technician that would provide the repair. She verified my email and also mentioned that I could also communicate with her for this request via email if needed. Very satisfied.Review fromAndrew N
Date: 06/11/2025
5 starsAndrew N
Date: 06/11/2025
I recently had an outstanding service experience with ****** **** at Shasta Pools! His professionalism, efficiency, and kindness truly stood out. Jaycob handled everything smoothly, making the process stress-free and ensuring a quick resolution. He went above and beyond to provide top-notch support; I highly recommend Jaycob for a fantastic service experience!
Shasta Pools & Spas
Date: 06/12/2025
Thank you for your review! We are so glad you had a positive experience and will pass your comments on to Jaycob!Review fromTerra C
Date: 06/05/2025
5 starsWe bought a 7yr old home with a Shasta saltwater pool. We acquired an equipment warranty contract from the previous owner so decided it was best to contract Shasta for weekly pool cleanings since we had never owned a saltwater pool before. ***** services us with professionalism, friendliness and commitment. We are very happy with Shasta pools.Review fromJody B
Date: 06/04/2025
5 starsJody B
Date: 06/04/2025
Shasta Pools built my pool in 2013 and has provided exceptional service ever since! ******* ****** in the service department is very helpful and thorough. I highly recommend this company!Shasta Pools & Spas
Date: 06/05/2025
Thank you for your review! We hope you continue to enjoy your pool and service from Shasta Pools.Review fromNatasha G
Date: 06/01/2025
5 starsNatasha G
Date: 06/01/2025
I have been using Shasta ********* for a year, and I couldn't be happier with their service. They've consistently done an excellent job maintaining my pool. The pool technician assigned to my maintenance truly loves his work and excels at what he does. I started with the basic pool care package, and Im now upgrading to the elite package because I trust their expertise so much. I highly recommend Shasta *********!Shasta Pools & Spas
Date: 06/03/2025
Thank you for your review! We are so glad you're enjoying the service and your pool!Review fromLuis P
Date: 05/27/2025
5 starsLuis P
Date: 05/27/2025
I highly recommend!Service pool tech team are thorough, knowledgeable and efficient.Shasta Pools & Spas
Date: 06/03/2025
Thank you for your review! We are so glad you are enjoying the service and your pool!Review fromJohn (Jack) B
Date: 05/23/2025
5 starsJohn (Jack) B
Date: 05/23/2025
My experience with Shasta ********* has been great regarding their willingness to keep their customers informed and make adjustments when needed.******* and **** are my primary office contacts and my service techs **** and ******** have been great communicators with me, the owner.They are always on time and thorough with their service.This is a timely and effective business for Shasta.**** W. ***** II, *****Shasta Pools & Spas
Date: 06/03/2025
Thank you for your review! We appreciate it!Review fromJoyce g
Date: 05/23/2025
5 starsJoyce g
Date: 05/23/2025
Shasta Pools stands by their family owned business with integrity and values. Our pool design was what we had envisioned and then some! The install was very organized and completed within the dates promised. We chose to go with the nano bubble filtration systemno chlorine, no salt and the nano bubble system is more than we had hoped for! The few issues after the pool was up and running have been backed by the Shasta warranty department insuring our system is running at optimum performance. We love, love, love our pool and will always recommend Shasta Pools!Shasta Pools & Spas
Date: 06/03/2025
Thank you for your review! We are so glad you had a positive experience. Enjoy your pool!Shasta Pools & Spas
Date: 06/03/2025
Thank you for your review! We are so glad you had a positive experience. Enjoy your pool!Review fromPeter
Date: 05/22/2025
5 starsPeter
Date: 05/22/2025
Shasta Pools is a very reputable Company with superior communication with their customers.Shasta Pools & Spas
Date: 06/03/2025
Thank you for your review! We appreciate it!Review fromL B
Date: 05/16/2025
1 starL B
Date: 05/16/2025
Worst ever customer **********************. Even emails to the CEO were not responded to.Shasta Pools & Spas
Date: 05/21/2025
We thank you for the information. We found the emails were going to a former employee email but we are working now to address these customer concerns.
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