Business ProfileforLeslie's

I brought my Polaris VRX IQ+ to Leslie's Pool supply in *********, ** on July 8, 2024 at 930AM because it is under warranty. I was told by the Manager that my unit would be returned to me in 1-2 weeks. It is now August 6th and I am not being contacted at all by the store. It is costing me money to have a pool service come out and clean my pool.On the day I dropped it off she told me she would call me to let me know what the diagnostic told her needed to be replaced or ordered. She never did call me and it took her days to even look at it. Then she needed paperwork from me which I only found out from another employee because I took the initiative and called and asked what was going on. Both times they ordered parts, they sat in the shop for an excessive time before being installed and rechecked. I called ******* and they told me that the 2 parts the manager told me were "denied for some reason" were actually delivered on July 29th at 4pm and I have the tracking showing it. My unit is just sitting there.I have come to the conclusion that they have staffing issues but this lack of communication, lack of customer ********************** and excessive holding of my device is unacceptable. I do not know when I will receive my device back and it seems that they are not updating the status. It seems to be being held hostage. I just want them to do what they promised.