Reviews
This profile includes reviews for Leslie's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 108 Customer Reviews
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Review fromGreg P
Date: 04/05/2025
2 starsI have shopped at the *********** location before and always had poor service, ranging from employees not wanting to honor competitor pricing to just poor employee service. This time, on Saturday April 5th at 2:00, I stop in to get some pool chemicals and find that the store is closed! No sign in the window explaining why etc. This place has got to have the worst service of any pool supply store I have ever felt with. The only reason I still even consider making purchases there is the stock options and availability.Review fromShawn G
Date: 03/27/2025
1 starShawn G
Date: 03/27/2025
Bought a pool net (Professional!) expensive one,Used once and it bent , went back to store and they said tough luck. Horrible service, Zero accountability..Just plain wrong
Leslie's
Date: 04/01/2025
Mr. ******* have reviewed this issue and consulted with your local store. As the store explained a used item was attempted for return after you purchased a new unit. We would be happy to issue store credit if youd like. The item was $46.99 and to receive the store credit, simply visit the store, and they will be more than willing to assist you.Thank you.Review fromMichael B
Date: 03/18/2025
1 starMichael B
Date: 03/18/2025
Deceptive pricing! Ordered 4 bags of sand Free shipping it said! I was charged for shipping! So I called and they told me only the 1st bag is free after that you have to pay shipping on the rest. Guess what ****** the ****** sand filter that I just purchased is still in the box and coming back to you. Ill spend my money elsewhere. Never again, Never again, Never again.Leslie's
Date: 03/22/2025
Hello *******, We apologize for the poor experience; this is not the standard we aim to provide. For your reference, please note that shipping information is listed on our website for visibility.**Pricing, promotions and availability may vary by location and at ******************************. Pricing and offers are subject to change. Freight charges may apply on oversized products. Shipping charges may apply on select products such as sand and salt. Discounts do not apply toward shipping, handling and freight fees, taxes, the purchase of select items, or previous orders. Prices are subject to change without notice. For more details on our price match promise visit: Help Price MatchReview fromSarah d
Date: 11/10/2024
1 starSarah d
Date: 11/10/2024
I would not recommend this store, wish BBB has the option of giving them 0 stars. We took in a Pool Cleaner on October 21 that was still under warranty from Manufacturer. The Manager, *******, took all our information and said she would check it and order the parts from the Manufacturer. I called the week after and spoke to *******. She said they had received some parts, but were waiting for other. Called again 3-4 days later and got the same answer. My husband called on November 6 and was told they were still waiting on parts. I called on November 7, was told the same thing, so I asked for the Case # and what parts they were waiting on. Then called the Manufacturer to ask why parts were not being sent to the store. I was told everything not only shipped, but was received on October 27! They provided the tracking of each of the parts. I went to the store with my information and told ******* about what the Manufacturers said about the parts. She went to the place they work on items, logged into the computer and said "yes, it's finished, waiting for pickup". An hour earlier she had told me they were waiting on parts, how could now be finished? I took our pool cleaner and went home, not even sure of what really had been done to it. They not only do not know what they are doing, they lie, they don't check the system, they probably use the material for other items. It is the last time I support Leslie's, especially this store.Leslie's
Date: 11/14/2024
Hello *****,Thank you for taking the time to speak with me today. We appreciate your feedback and are committed to learning from your experience. As mentioned, wed love to invite you back so we can demonstrate our dedication to providing excellence with each of your visits.Review fromSara L
Date: 10/30/2024
1 starunqualified business that never ever try to help the customers instead get advantage of them to make money by providing wrong information. I seen they drop chemical on the ground and its a poison for nature and people around them but they don't care for saving money not to disposal the hazards chemical to the right department they put it outside and they dont care about our health. They are just selling product without providing a right information to make the customers aware of how to use it and how to store the chemical because they are-uneducated and they hate people around them just want their money nothing else. PLEASE never ever support this company again and never ever send your kids to work over there I am telling it to everyone because they are hurting American instead of supporting just for their own benefits. Tell everyone in your Familly and friends which I am telling everyone until entire of my life because I love my people and I support them...etcReview fromRachel C
Date: 09/24/2024
1 starRachel C
Date: 09/24/2024
October of 2023, payment of over $5300 was made to Leslie's for a safety cover. It appears the order has somehow been lost! I sent a copy of the store receipt and bank statement to Leslie's ************** This, in order to prove that payment has, in fact, been made to Leslie's. Case number ******** has been opened and escalated to management. I've reached out to Leslie's too many times, and have yet to receive ANY updates. To be clear, I have no issue with the store employees. They're great, and very helpful. It's with the lack of attention at the corp office and their customer care that I have issues with. I can't begin to say how sorry I am even started this with Leslie's.Leslie's
Date: 10/02/2024
Hello ******, We are so sorry to hear about this experience. The DM and Store reached out to you in hopes we could rectify the experience. Please give them a ring when time permits! Your safety cover is shipping out tomorrow as well!Thank you.Review fromDavid T
Date: 09/11/2024
1 starDavid T
Date: 09/11/2024
Employees at our local store are great, but corporate/website is awful. They'll cancel your order on you, after using a "bait-and-switch" tactic with order online deals. Will also dump your earned "rewards" that you spent on the order they cancel.For the sake of local stores and employees, I wish it wasn't this way; but you're better off ordering on another platform/store.Leslie's
Date: 09/13/2024
Hello *****, We do apologize for cancelling your order. Our system will cancel orders in backorder status for a significant amount of time. We have added $25 to your rewards account for the frustrations tied to this experience. This is not our normal level of service and do hope you give us another chance. Thank you.Review fromPatricia B
Date: 09/05/2024
1 starPatricia B
Date: 09/05/2024
Just spent over $180 for a tech to come out to tell me that my pump was no longer under warranty. Mind you, this is the second pump I had bought within 3 years from this company when suggesting a repair he said it was going to be difficult and would have to be taken all apart and not any guarantee that he could fix it so best to get a new pump and installation would be over $2,000 . Once we knew it was out of warranty my husband went to try to fix it. Went to ********** and for a couple of bucks. Bought two wire plugs and the thing is working perfectly. He said it was so obvious that the guy should have seen that it was an easy repair. But was just trying to sell us a new pump. Either this guy didn't know how to fix it or was trying to just scam us into buying a new pump. Don't think this was worth over $188 for somebody that incompetent.Leslie's
Date: 09/05/2024
Hello ********,We apologize that you were not happy with the service we provided. When the service call was scheduled, we communicated the service call fee and trip charge as well as no guarantee issue would be covered under the warranty. We apologize for any confusion regarding the charges. Thank you.Review fromJosh H
Date: 09/03/2024
1 starJosh H
Date: 09/03/2024
In short they are incompetent morons. I would never use Leslies again, I had an appointment scheduled and confirmed through them for last week between 8-12 to come service my heater. They didnt show up and when I called at 12:30 to see what had happened they said the appointment was changed to 12-5. The problem was no one told me that and there was no confirmation and when I asked about it they tried to blame me. I have been using Leslies for about 4 years now to open, close, and service my pool equipment, never again. I would have considered to continue to use them if they didnt act like it was my fault that they changed my appointment. They are very unreliable and have proven that they cant even make and keep a simple appointment.Leslie's
Date: 09/11/2024
Hello, We are very sorry to hear of this experience. This is not the level of service we strive for. We are going to investigate internally to ensure we understand any hiccups that occurred. Thank you.Review fromKyle M
Date: 08/30/2024
1 starKyle M
Date: 08/30/2024
The service will lie to you about time of turnaround. Not enough staff to do repairs. Kept my pool cleaner for 2 weeks and was told it would be a day. Had to pick it up and bring it to another shop.Leslie's
Date: 09/05/2024
Hello ****, We cannot find your name or email in our system for a repair. Do you have more information so that we can look into this further? We are here to help!
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