Reviews

I would not recommend this store, wish BBB has the option of giving them 0 stars. We took in a Pool Cleaner on October 21 that was still under warranty from Manufacturer. The Manager, *******, took all our information and said she would check it and order the parts from the Manufacturer. I called the week after and spoke to *******. She said they had received some parts, but were waiting for other. Called again 3-4 days later and got the same answer. My husband called on November 6 and was told they were still waiting on parts. I called on November 7, was told the same thing, so I asked for the Case # and what parts they were waiting on. Then called the Manufacturer to ask why parts were not being sent to the store. I was told everything not only shipped, but was received on October 27! They provided the tracking of each of the parts. I went to the store with my information and told ******* about what the Manufacturers said about the parts. She went to the place they work on items, logged into the computer and said "yes, it's finished, waiting for pickup". An hour earlier she had told me they were waiting on parts, how could now be finished? I took our pool cleaner and went home, not even sure of what really had been done to it. They not only do not know what they are doing, they lie, they don't check the system, they probably use the material for other items. It is the last time I support Leslie's, especially this store.

Hello *****,Thank you for taking the time to speak with me today. We appreciate your feedback and are committed to learning from your experience. As mentioned, wed love to invite you back so we can demonstrate our dedication to providing excellence with each of your visits.

October of 2023, payment of over $5300 was made to Leslie's for a safety cover. It appears the order has somehow been lost! I sent a copy of the store receipt and bank statement to Leslie's ************** This, in order to prove that payment has, in fact, been made to Leslie's. Case number ******** has been opened and escalated to management. I've reached out to Leslie's too many times, and have yet to receive ANY updates. To be clear, I have no issue with the store employees. They're great, and very helpful. It's with the lack of attention at the corp office and their customer care that I have issues with. I can't begin to say how sorry I am even started this with Leslie's.

Hello ******, We are so sorry to hear about this experience. The DM and Store reached out to you in hopes we could rectify the experience. Please give them a ring when time permits! Your safety cover is shipping out tomorrow as well!Thank you.

Employees at our local store are great, but corporate/website is awful. They'll cancel your order on you, after using a "bait-and-switch" tactic with order online deals. Will also dump your earned "rewards" that you spent on the order they cancel.For the sake of local stores and employees, I wish it wasn't this way; but you're better off ordering on another platform/store.

Hello *****, We do apologize for cancelling your order. Our system will cancel orders in backorder status for a significant amount of time. We have added $25 to your rewards account for the frustrations tied to this experience. This is not our normal level of service and do hope you give us another chance. Thank you.

Just spent over $180 for a tech to come out to tell me that my pump was no longer under warranty. Mind you, this is the second pump I had bought within 3 years from this company when suggesting a repair he said it was going to be difficult and would have to be taken all apart and not any guarantee that he could fix it so best to get a new pump and installation would be over $2,000 . Once we knew it was out of warranty my husband went to try to fix it. Went to ********** and for a couple of bucks. Bought two wire plugs and the thing is working perfectly. He said it was so obvious that the guy should have seen that it was an easy repair. But was just trying to sell us a new pump. Either this guy didn't know how to fix it or was trying to just scam us into buying a new pump. Don't think this was worth over $188 for somebody that incompetent.

Hello ********,We apologize that you were not happy with the service we provided. When the service call was scheduled, we communicated the service call fee and trip charge as well as no guarantee issue would be covered under the warranty. We apologize for any confusion regarding the charges. Thank you.

In short they are incompetent morons. I would never use Leslies again, I had an appointment scheduled and confirmed through them for last week between 8-12 to come service my heater. They didnt show up and when I called at 12:30 to see what had happened they said the appointment was changed to 12-5. The problem was no one told me that and there was no confirmation and when I asked about it they tried to blame me. I have been using Leslies for about 4 years now to open, close, and service my pool equipment, never again. I would have considered to continue to use them if they didnt act like it was my fault that they changed my appointment. They are very unreliable and have proven that they cant even make and keep a simple appointment.

Hello, We are very sorry to hear of this experience. This is not the level of service we strive for. We are going to investigate internally to ensure we understand any hiccups that occurred. Thank you.

The service will lie to you about time of turnaround. Not enough staff to do repairs. Kept my pool cleaner for 2 weeks and was told it would be a day. Had to pick it up and bring it to another shop.

Hello ****, We cannot find your name or email in our system for a repair. Do you have more information so that we can look into this further? We are here to help!

I have been waiting over a month for a refund of $200, they have the product but kept my money because I paid cash. I will be filing any complaint possible with this company and take them to court.

Hello ******, We sincerely apologize for the frustrations and delay in refund. Some refund amounts are not feasible due to the cash on hand each store carries. We do show this check was issued and mailed. Again, our apologies for the poor experience. This is not our intention nor how we want you to feel shopping with us. Thank you.

I would not buy any product that has to be installed from ******. If theres any issue even within 92 days they cannot help you. They have a separate contractor to install the product. They push you over to the manufacturer to deal with any sort of warranties or help. Leslies policy stinks.

Hello ***, We apologize for the frustration, this is most definitely not our intention. All products installed have a 90 day labor guarantee. If it is past that period, it would need to be processed as a warranty issue with Pentair. We do show a service call was made to come back and check the unit but it was cancelled by you with notes stating you fixed it yourself. If there is anything else we can assist with please let us know.

Deal with ****** if you want to waste your time and money. They are a bunch of idiots.Despite the store sales *** being helpful and explaining the product and the pending sales, the company overall is a total waste. I stopped by the store and checked if they had a product (a pump) in stock. As soon as I confirmed they did, I went online and purchased it with the pick-up at the store option as there was an additional 10% discount on it. When I showed up the next day at the store, they asked me to wait until the pump was shipped from the warehouse.Three hours of phone calls did not resolve the situation. Those pumps in the store were not reserved, and the sales associate at the store was ready to release them as soon as approval was received.However, Leslie's online wanted to mail the pump and make me wait while my current pump died and I needed to ***lace it ASAP. I cancelled the order, wasted my time, paid extra for the technician, and am never coming back.

Hello, We apologize for your frustrations and can assure you it was not our intention. Orders that are placed online go through a fraud check and this was being held for review before released. Our apologies for the inconvenience this caused. Thank you.