Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CRS was paid a number of deposits for my temporary housing on **************** the term ended I received the $1000 refund for the furniture but never received the $4800 security deposit from CRS. As was requested I did attempt to contact the owner of the property but as *** experienced I received no response at all. I don't believe that I should pursue the property owner as they insist as they payment of the deposit was to CRS and made by the trustee of the *************************. I want a full refund so the funds can be returned to the trust.

  

  Business Response

  Date: 04/10/2025

  Hello *******,

  Thank you for reaching out.

  We'd like to clarify that our role was to issue the Property Security Deposit on your behalf to the Landlord. However, the return of the deposit at the end of the rental period is managed directly by the Landlord and the Lease Holder. *** does issue a return letter to the Landlord the day after your move out and provide your information for the return/disposition. As far as the Furniture Deposit goes, this is something handled directly with us and was returned to you directly after moving out. We will have our legal specialist reach out and give you guidance with how to handle things with the property owner.

   

  Thank you,

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a house due to a homeowners insurance claim. The housing company who handled our rental process was CRS Housing. They used a vendor that provided rental furniture for our home since we were there for 5 months. Upon the rental furniture pickup process the movers damaged a significant amount of steps on the stairwell. The movers took photos and informed is they reported the damages as well as myself filed a report with *** the same day and sent photos. Close to a month later they have not contacted myself or the landlord to make these repairs. The landlord is now not refunding us our $4000 deposit due to these damages. They feel they are owed a months rent as well as the total damages costing $1200 that were caused by the movers. We are asking to be reimbursed for the security deposit that is entitled to us.

  

  Business Response

  Date: 01/22/2025

  Thank you for your review. Were really sorry to hear about your experience and understand your frustration. Please know that were currently reviewing your claim, and our Furnishings Logistics Manager ***** ********* will be in touch shortly.

  Customer Answer

  Date: 01/22/2025

  I will wait for additional responses to solve this issue. 

  

  Business Response

  Date: 01/24/2025

  Hello ****,

   

  Thank you for speaking with me yesterday. I am happy to hear that you were able to receive your full deposit back and this matter has been resolved. If you need anything else, please let me know.

   

  Thank you,

  Customer Answer

  Date: 01/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  I appreciate CRS Temporary Housing being proactive and solving my situation before it escalated any further. CRS assisted me and my full deposit was returned. I appreciate your time and effort in taking care of this in a timely manner. It goes to show they do work for their customers. Thank you again CRS you were great to work with.  
  
  Regards,
  
  **** ******
  
   

  
  

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was displaced due to a slab leak. We relocated to a hotel, and filed a claim with our homeowners insurance. I paid out of pocket for the hotel for 3 days, My homeowners insurance contracted CRS to find a temporary home for us and they took over paying for the hotel in the meantime. After being in a hotel with 4 children for a month and a half while our family dog was boarded separately, we are finally in a house. CRS keeps threatening to withhold the rent payments, insisting that I have been reimbursed for the hotel and that I owe them. I was reimbursed directly for what I paid out of pocket, and they took over paying directly after that. I have spent hours on the phone between different people at CRS and at my insurance company, provided receipts, and they insist I owe them without any documentation. I speak to my adjuster and he agrees, then *** tells me that my adjuster says I owe them. Being displaced from your home is stressful enough. I work full time and have kids and dont have time to deal with their bookkeeping errors and the stress they are putting us through threatening not to pay the rent where we are.

  

  Business Response

  Date: 09/09/2024

  We have made multiple attempts to reach the customer directly to address and resolve the concerns raised. Unfortunately, we have not been successful in making contact.
  

  We remain committed to resolving this matter and are eager to discuss any issues in detail. We kindly request that customer reach out to us at ********************* at their earliest convenience.
  

  Alternatively, if there is a preferred method or time for contact, please let us know, and we will accommodate accordingly.
  

  Thank you for your attention to this matter. 

  Customer Answer

  Date: 09/09/2024

  After I filed this complaint. I received one call that went to voicemail as I was working. The representative stated that they were leaving for the day and would try to call Monday (today).  

  

  Business Response

  Date: 09/10/2024

  Hello *****, 

  
  I left a voicemail for you on Friday and followed up with a text message on Monday. I returned your call Monday afternoon but haven't heard back. Could you please let me know a convenient time for us to talk or call me back at your earliest convenience?

   

  Thank you,

  Customer Answer

  Date: 09/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** hired temporary housing company to find us a home and to give us furniture and things for the for the home after having a house fire. Temporary housing took weeks to find the home. Most of the time we had to look for homes on our own or find hotels or we would have been left homeless had to take days off from work to make sure my family had a safe place to stay. for spent almost a year in temporary housing some furniture needed to be cleaned and some things damaged during moving furniture in and out of the home company took photos days after furniture was removed from home showing items had some wear and charge me over 2500 $ for everything to be replaced, no cleaning fees. Just replacement for low end furniture and mattresses where my family just had a fire in their home. Lost multiple belongings and was without a home for a year. Feel like this company has taken advantage of me and my family during time of distress my credit has a derogatory **** for something I should not be charged for it. This company has not communicated or shown any signs of remorse. Just phone calls with threats to debt collectors

  

  Business Response

  Date: 08/28/2024

  Hello, 

  We have tried to reach you via phone and your voicemail box was full. Therefore, we have sent you a text. Please reach out to us to discuss. 

  Thank you, 

  *************************

  VP, Operations

  Customer Answer

  Date: 03/12/2025

   

  Me and the business have been reaching out via text messages not sure why they said I have not been responding I sure have the only why I got them to respond back to my request and multiple voicemails was to say I was going to leave another review and they respond 

  
  

  Reason for not emailing back I do not have access to that email anymore 

  
  

  To resolve I would like the charges removed as I do have them on voice recording admiting it was wrong and they would remove the charges 

  Also they are still sending me letters saying I owe them which at this point is harassment 

   

   

  

  Business Response

  Date: 03/18/2025

  Hello *****,

   

  Thank you for speaking with me this morning. Per our conversation, I have sent you an email outlining our conversation and our mutual agreement on this matter. Once we receive your response to the email, this matter will be closed out and resolved.

   

  Thank you,

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I opened a claim with my insurance, State farm, to repair the damages to my home. When we started the process I met with the claim adjuster. She explained to me that State Farm uses CRS Temporary Housing. The State Farm adjuster explained how they are going to pay CRS Temp. Housing on our behalf $30,000 for what they call living expenses, which covers housing and meals. I was informed by State Farm the $30K is to be managed by CRS Temp. Housing to cover the living expenses while the house is being repaired.State Farm projected the remodeling would be done by August 18. However, the first payment to start the repairs wasn't issued until June 20th. This late payment pushed the renovation back almost one month because the contractor couldn't start the demolition process until he had the first payment for the project. Meanwhile I communicated with State Farm and CRS to look into better and more affordable housing for me and my family before we move into temporary housing. After asking, only one option was presented to me, but it wasn't suitable for my family and I to stay in. On June 6th, 2024, my family and I moved into *************. CRS kept me and my family in the same hotel with the cost being $250 per night per room, and we had two rooms. At that rate the $30,000 wasn't enough, and since the insurance is paying for the services on our behalf I had little to no option on the location of where my family would go. Now, according to the insurance the money for my case is almost all used and there's only $1,000 left to reimburse my family on the meals we've spent money on. We've roughly spent $6,000 for my family of 5, since we've been in temporary housing on June 6th. Additionally, the State Farm and CRS Temp. Housing informed me after August 21st my family and I are on our own and I will be responsible to pay for the living expenses ( housing + meals) for the remainder of the duration of the renovation of my property.

  

  Business Response

  Date: 08/20/2024

  Hello, Thank you for taking the time to reach out to us. We have every desire to address your needs and provide the best solutions available to resolve your issue. I know that you have spoken to a manager at CRS and your concerns have be addressed. CRS has taken action and has credited your temporary housing $4,000. This has allowed us to extend your temporary hotel stay an additional 12 nights. 

  Thank you for taking the time to speak to us and address your concerns. 

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided rented furniture to my temporary house due to an insurance claim with my current home. I signed an agreement regarding the furniture drop off and pick up and no where in that contract that I signed did it state a specific amount that I would be billed and responsible for IF CRS were unable to gain access to the property to collect the furniture at the end of the rental period. When the time came for the company to collect I made every effort to accommodate the vendor to collect the furniture as I couldnt be there in person myself that day. the home owner from whom I was renting the property agreed to be there and let them in. CRS agreed to this and was given plenty of warning. On the day in question CRS claim their moving vendor arrived at the property and could not get into the house where as I know the homeowner was in fact there and waiting as we had been talking on the phone and he was asking if I had heard from anyone regarding where they are? We were both waiting to hear directly from the vendor so the homeowner could answer the door and facilitate the moving out of the rented furniture. That phone never came nor did anyone make any real attempt to get his attention since he was there waiting in the house for hours that afternoon! So we rescheduled the pick up for a week later to ensure this time I could be there myself in person to again make sure there could be no dispute, however I received a bill from CRS for $350 shortly after for what they say was the cancelled furniture collection the first time since they claim no one was there to allow access, I objected wholeheartedly to the fact that there was and is no dispute mechanism in place for such claims and I also object to the arbitrary amount they have chosen as a fine! $350! No where is the contract I signed does it state $350 as a fine in such circumstance so what prevents them from stating I owe them $5000? They also retracted a statement showing they canceled the charge

  

  Business Response

  Date: 07/23/2024

  Hello, 

  Thank you for reaching out to us. I know that you have spoken to a manager at CRS and your concerns will be addressed. At this time, we will refund you the $350 that you have paid once we hear back that this will be an acceptable resolution. 

  Hope Benefiel 

  VP, Operations

  Customer Answer

  Date: 07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I allowed CRS Temporary Housing to rent my home for one of their clients. Since they furnished the home for clients CRS Temporary Housing hired contractors who caused damages to my interior home, they were notified upon time of incident and I was told they would take care of it upon vacating. I have tried numerous times for resolution only to receive nothing, no return emails, calls etc. *************************, Housing Customer Claims Specialist, Phone ********************* was especially useless. Initially she said she would take care of it financially and than no response after I sent over 7 emails. Poor service after the fact.

  

  Business Response

  Date: 06/19/2023

  Hello *****,
  
  I hope you are doing well. This is in response to the complaint ID #: ********
  
  CRS was never advised of any damage caused by the furniture vendor upon delivery. CRS was not provided with a move-in checklist; therefore,we have no way to verify that the damages were in fact caused by the furniture vendor. CRS is not a party to the lease agreement therefore any damage would need to be addressed with the tenants directly.
  
  If you could provide CRS with before/after pictures (date stamped) proving that the damage was caused by the vendors, we will remedy this situation immediately. 

  Thank you,

  ***********************

  ********************

   

   

  Customer Answer

  Date: 06/20/2023

  Upon move in the tenants took photographs and I noted with *************************, I was told that upon vacating it would be taken care of  and that it was noted in account. This is from *******: 

  ******* Young <****************>
  To:Dottoreguido
  Fri 3/17/2023 1:38 PM
  Please send over the proposal. CRS is not responsible as we did not cause the damage.
  We will however assist with the resolution as our vendors were involved.
  Thank you,
  *************************
  

  When I called three weeks ago I was told that supervisors was working on it. I was also asked to send invoice for repairs which I did. Thanks *****

   

   

  

  Business Response

  Date: 06/21/2023

  Hello *****,
  
  I hope you are doing well. This is in response to the complaint ID #: ********
  
  Upon review of Mr. ************ claim CRS had contacted the furniture vendor and they denied causing any damage to Mr. ************ property. CRS has found no actual proof was provided that the furniture vendor caused damage to Mr. ************ property therefore in good faith CRS is willing to pay ************************** $250.00 towards the damages and once accepted and a release and ****** is signed CRS will send a check directly to **************************.
  
  
  Thank you,
  ***********************

  Customer Answer

  Date: 06/26/2023

  In response to the *** complaint previously filed I would like to update that *** has gone above and beyond after explaining the situation and fully compensating me for the works completed. I look forward and would appreciate the opportunity to do future business with ***.