ComplaintsforCRS Temporary Housing

• Initial Complaint

  07/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company provided rented furniture to my temporary house due to an insurance claim with my current home. I signed an agreement regarding the furniture drop off and pick up and no where in that contract that I signed did it state a specific amount that I would be billed and responsible for IF CRS were unable to gain access to the property to collect the furniture at the end of the rental period. When the time came for the company to collect I made every effort to accommodate the vendor to collect the furniture as I couldnt be there in person myself that day. the home owner from whom I was renting the property agreed to be there and let them in. CRS agreed to this and was given plenty of warning. On the day in question CRS claim their moving vendor arrived at the property and could not get into the house where as I know the homeowner was in fact there and waiting as we had been talking on the phone and he was asking if I had heard from anyone regarding where they are? We were both waiting to hear directly from the vendor so the homeowner could answer the door and facilitate the moving out of the rented furniture. That phone never came nor did anyone make any real attempt to get his attention since he was there waiting in the house for hours that afternoon! So we rescheduled the pick up for a week later to ensure this time I could be there myself in person to again make sure there could be no dispute, however I received a bill from CRS for $350 shortly after for what they say was the cancelled furniture collection the first time since they claim no one was there to allow access, I objected wholeheartedly to the fact that there was and is no dispute mechanism in place for such claims and I also object to the arbitrary amount they have chosen as a fine! $350! No where is the contract I signed does it state $350 as a fine in such circumstance so what prevents them from stating I owe them $5000? They also retracted a statement showing they canceled the charge

  

  Business response

  07/23/2024

  Hello, 

  Thank you for reaching out to us. I know that you have spoken to a manager at CRS and your concerns will be addressed. At this time, we will refund you the $350 that you have paid once we hear back that this will be an acceptable resolution. 

  Hope Benefiel 

  VP, Operations

  Customer response

  07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I allowed CRS Temporary Housing to rent my home for one of their clients. Since they furnished the home for clients CRS Temporary Housing hired contractors who caused damages to my interior home, they were notified upon time of incident and I was told they would take care of it upon vacating. I have tried numerous times for resolution only to receive nothing, no return emails, calls etc. *************************, Housing Customer Claims Specialist, Phone ********************* was especially useless. Initially she said she would take care of it financially and than no response after I sent over 7 emails. Poor service after the fact.

  

  Business response

  06/19/2023

  Hello *****,
  
  I hope you are doing well. This is in response to the complaint ID #: ********
  
  CRS was never advised of any damage caused by the furniture vendor upon delivery. CRS was not provided with a move-in checklist; therefore,we have no way to verify that the damages were in fact caused by the furniture vendor. CRS is not a party to the lease agreement therefore any damage would need to be addressed with the tenants directly.
  
  If you could provide CRS with before/after pictures (date stamped) proving that the damage was caused by the vendors, we will remedy this situation immediately. 

  Thank you,

  ***********************

  ********************

   

   

  Customer response

  06/20/2023

  Upon move in the tenants took photographs and I noted with *************************, I was told that upon vacating it would be taken care of  and that it was noted in account. This is from *******: 

  ******* Young <****************>
  To:Dottoreguido
  Fri 3/17/2023 1:38 PM
  Please send over the proposal. CRS is not responsible as we did not cause the damage.
  We will however assist with the resolution as our vendors were involved.
  Thank you,
  *************************
  

  When I called three weeks ago I was told that supervisors was working on it. I was also asked to send invoice for repairs which I did. Thanks *****

   

   

  

  Business response

  06/21/2023

  Hello *****,
  
  I hope you are doing well. This is in response to the complaint ID #: ********
  
  Upon review of Mr. ************ claim CRS had contacted the furniture vendor and they denied causing any damage to Mr. ************ property. CRS has found no actual proof was provided that the furniture vendor caused damage to Mr. ************ property therefore in good faith CRS is willing to pay ************************** $250.00 towards the damages and once accepted and a release and ****** is signed CRS will send a check directly to **************************.
  
  
  Thank you,
  ***********************

  Customer response

  06/26/2023

  In response to the *** complaint previously filed I would like to update that *** has gone above and beyond after explaining the situation and fully compensating me for the works completed. I look forward and would appreciate the opportunity to do future business with ***.

• Initial Complaint

  08/11/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They rented us furniture that came broken stained and ripped. I called and told them it was junk and was told due to covid that is all they had and they were aware it was c*** and we would not be charged. Now they say they have no record of my phone call and that we stained it and want us to pay a lot of money. We did not stain it, we had to cover it with blankets because it was so gross. If we had stained it we would of cleaned it. I keep my stuff clean and nice, this was gross. Now they have a collection department demanding money, and they are keeping my deposit. We did not stain the furniture, and I don't believe it was ever cleaned or will ever be cleaned. Their people are rude, the women yelled at me and hung up on me. Worst customer service ever.

  

  Business response

  08/13/2021

  Hello Kara, 

  Thank you for speaking with me earlier. As discussed, CRS will absorb the balance due and you will not owe anything to CRS. We ask that you remove your comment on ****** and consider this offer acceptable. 

  We wish you and your family all the best!

  *************************

  Operations Director

   

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