Complaints

This profile includes complaints for Diversified Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Diversified Roofing has 4 locations, listed below.

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  Diversified Roofing

  2015 W. Mountain View Road Phoenix, AZ 85021-1922

  
• 

  Diversified Roofing

  PO Box 1803 Lake Dallas, TX 75065-1803

• 

  Diversified Roofing

  PO Box 1803 Lake Dallas, TX 75065-1803

• 

  Diversified Roofing

  14703 Jersey Shore Dr Houston, TX 77047-7002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to Alyx on 3/1/23, he came out on or around 3/7/23 to provide an estimate to fix the flat portion of my roof. I tried reaching him several times because I had not received the estimate in my email. We talked again on 3/14/23, received estimate, on 4/4/23, the offer was accepted, I reached out again on 4/11/23, 4/13/23, because I had not heard from scheduling and the deposit had not been charged to the credit card. I tried calling the main office number 9 or more times from 3/8/23 to 5/1/23 (when calling from ****** the number can be changed for tracking). The $1750 deposit was charged on 4/14/23, still hadn't heard anything from anyone - they sent an email stating they'd file a preliminary lien on the home incase we failed to pay but still nothing is scheduled. The lien letter has never arrived. I finally got in touch with someone at the main office on 5/1/23, advised we wanted to cancel the contact and receive a refund because we're tired of waiting and nothing is being done. They advised it was being cancelled and a refund would be provided shortly. On 5/4/23 men showed up at my door advising they were with Diversified Roofing and were here to inspect for the job, I advised we canceled the contact and would not be doing business with them. **** called to discuss and I explained I'm uncomfortable with a company that does not follow up on it's commitments and that I do not feel right using their company for such an important job. There appears to be NO internal communication because things are not scheduled with the customer, cancellations are not processed, and workers are dispatched to cancelled jobs. I called them again on 5/1723 because the refund has not been received, I was advised "I don't know why our controller hasn't released the funds yet but it will be done by the end of the week" The money still has not been received. I left a message today but no one called me back. I need the money back, we've been paying interest on this charge as well.

  

  Business Response

  Date: 06/22/2023

  I am sorry you have a bad experience with our company.  We have cancelled y our contract and your refund was processed and mailed to you over a week ago, you should have your refund by now.

  I have already looked into the breakdown of communication on our end and like you I am disappointed in what happened on our end.

  Take Care

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 years ago we paid to have a roof installed through Diversified. They (unknowingly to **) failed to finish the roof. For the past 7 years, every time it rained it has been leaking into our house behind the walls. On 12/23/22, during a cold snap we had a burst pipe which while in remediation exposed the roofing problem. A separate roofing company came and instructed me to reach out to Diversified as the roof was clearly missing counter flashing. I called ******** she failed to call back. I called ****** and was never called back. I emailed *********************** and finally received a call. He instructed me to send photos from the other roofing company. He then stated he would call back the next day by 11:00. He failed to call. I called him and he said he would call back by 5:00. Yet again Diversified failed to communicate. I called back, ***** stated that the general manager, *************, wanted to come to my house and view the damage. **** never showed and I was given no reason. They failed to follow through. Operation manager, ***********************, showed and looked at the damage. ***** stated that leaves caused the leak (leaves were located is a different location than the actual leak) ***** stated I never called them back to finish the roof (but then also stated they couldnt even figure out what crew installed my roof). They have NO proof I didnt call. Their records are lacking. They repeatedly lied about the missing counter flashing being purely decorative and wouldnt of stopped the leak. ****** searches and me contacting the second roofing company proved that was a lie. They said they would complete my roof by 1/19/23 they failed to show or communicate. An employee told me leaves didnt cause the leak but a ***** pan. They refused to fix the inside damage stating I never called them to finish. I have repeatedly called and tried to get resolution. They have repeatedly failed to communicate and failed to follow through. Their accusations that I never called are baseless.

  

  Business Response

  Date: 03/17/2023

  I am sorry you are having problems with your roof.

  Your roof is years past a warranty period.

  due to the fact that it is way past it warranty, you can have anyone 

  do corrective work on it.

  thank you

  Customer Answer

  Date: 03/17/2023

  This is not a warranty issue. The roof was never finished. This is a breach of contract issue. I paid, in full, for a complete roof and never received that. No counter flashing, which is required on my roof, was ever installed. 

  

  Business Response

  Date: 03/21/2023

  I have asked ************* out Gm in ******* to reach out to you this week.  He may have already contacted you if not he will.  I am out of town this week and will follow up with him next week.
  thank you 
  

  Customer Answer

  Date: 03/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************