Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services

  12949 Telegraph Rd Santa Fe Springs, CA 90670

• 

  Republic Services Inc

  300 Ritchie Rd Capitol Heights, MD 20743-3614

• 

  Republic Services of Elkhart

  57820 Charlotte Ave. Elkhart, IN 46517-1166

  
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  Republic Services

  20667 5 Mile Hwy Onaway, MI 49765-9398

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our recycling was supposed to be picked up on April 22nd and was missed by Republic Services as our van was out when it was supposed to be. I have called the customer service line 5 times since then and have been promised every time that our recycling would be picked up. The first time I called they said it would be two days April 24th when they could get to us because we didnt call early enough. Firstly, we are not understanding why it was our responsibility to call in the first place when Republic Services is the one who missed the pick up. Since then we have been promised we are on an escalation list and that it should be picked up either day of or the following day when we called and as of today May 2nd they still have not gotten it. I called on April 23rd, April 25th in the morning , April 25th in the afternoon , April 28th, April 29th. I have spent well over 2 hrs of my time trying to get this situation rectified and it has yet to be taken care of. Since our missed pick up we have had to make many stops to our local convenience center to drop off recycling as we have no where to put it. We are paying for services that we are not receiving and we are not getting follow through on what we are being told through customer service.

  Business Response

  Date: 05/05/2025

  I wanted to provide an update regarding our service call to **** ********** at **************************************** We successfully serviced the account today. We had a discussion with the new driver assigned to this route and took the opportunity to discuss the missed opportunities weve encountered in servicing this account in the past. We identified key areas for improvement and have developed a plan to ensure these issues are addressed moving forward. With these corrective actions in place, we are confident that **** will experience a seamless service moving forward and that we can better meet his needs.

  Thanks,

  **** ********

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Republic Services failed to pick up our recycling this week (since Friday) and has still not picked up. None of our neighbors recycling was picked up either with no communication on if/when it will be picked up from Republic. We pay $30/month (twice per month pick up) for this voluntary program- so $15/ pick up. This is totally unacceptable and our only choices are recycle through Republic- as our only option- or cancel the service. We have received 2 different emails stating recycling would be picked up the following day. I am sick of calling Republic; them saying the situation will be taken care of within 24 hours and Then NOTHING HAPPENING. We are paying customers.Please address this as we are getting ripped off. Certainly there are better recycling services out there.

  Business Response

  Date: 05/07/2025

  We appreciate you bringing the issues with your recycling pickup to our attention, and we apologize for any frustration this has caused. Our operations team has been notified, and you are scheduled to receive a pickup today, May 7, 2025. A member of our management team has also called and left a voicemail with their contact information to discuss and address this and any further issues you may have. We truly appreciate your understanding as we work to get your service running smoothly. 

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has demonstrated a blatant lack of professionalism, accountability, and basic customer service. After more than two years of zero contact or interaction, the recipient unexpectedly received a billing-related email. There had been no services rendered, no communication, and no justification for this sudden outreach. Upon inquiry, the company dismissed responsibility entirely, claiming the billing communication came from a "separate system" and insisting there was nothing they could do about it.When the recipient requested that their online account be deleted to prevent further contact, they were told this, too, was not possible. Instead, they were instructed to delete the account themselvesdespite the fact that the companys online portal provides no option whatsoever to do so. This deliberate runaround is not only unprofessional, it is unacceptable. The burden of resolving this issue has been repeatedly pushed back onto the individual, with the company refusing to take even the most basic steps to address the problem.Further attempts to resolve the matter by phone were met with apathetic, uncooperative representatives who offered no assistance and displayed no willingness to help. At every turn, the company has chosen to deflect, deny, and disengage rather than act responsibly or provide even minimal support.This behavior reflects an organization that is either unwilling or incapable of managing its customer relationships or ********************** with integrity. The lack of transparency, the refusal to take ownership, and the dismissive treatment of a legitimate complaint are all deeply concerning.Immediate and permanent resolution is expected, including the full deletion of all associated records and a written confirmation that no further contact will occur. Failure to do so will necessitate a formal escalation through appropriate regulatory or legal channels.

  Business Response

  Date: 05/08/2025

  ****** advised the contact was due to his CC on file being expired.  The Billing and Cash Specialist removed the autopay showing on this account, and assured ****** the payment method had been removed, and he should not have any other contact.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contract with Republic Services to pick up my trash. They have been difficult to work with from the start. But we seemed to be in a good spot until recently. They finally - after awhile asking for one and being told no then yes - have a locking mechanism on our trash can. Our account representative informed us that someone from the operations team would come by to grab the key to unlock it so they could service our bin. It's been almost three weeks since that call and no one has come by to service our trash can. They have not picked up the key either. We have called our account representative five times since then and gotten no response. She has not picked up our calls or replied to our voicemails. We called the general customer service line this morning and they informed us that we have not paid for the past several services that were "completed" even though they were not completed because they have not picked up the key from us. We won't pay for service not completed when the business does not follow through on the responsibility to pick up the key necessary to do their jobs.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with republic at the end of March beginning of ****** ******** is trying to say they only picked up 1 trash can and trying to charge me for the other and not refund my payment. I have called and spoke with numerous people regarding this and they will not release my refund. I have told them I have Ring video footage of their employee picking up both cans and they still have not released my refund.

  Business Response

  Date: 05/02/2025

  This customer had extra ********************** next to his Toter that the driver took pictures of and sent in. His truck cannot take these extras his ****** is 10 feet in the air. Our LA called the customer same day and explained he needs to call in these extra items to have them picked up by a different vehicle. Not sure if this happened before or after his complaint. These Items have been recovered.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Republic Services to cancel service because we are moving out of the country. I was told there is a $38 per container fee PLUS an "environmental and gas fee" of $102 to pick up the containers. I asked them if that fee was to pick up the containers and they told me yes. It cost around that much to get service for 3 months and they want it to stop service when I paid through the end of June. I refuse to pay these fees as they are extortionist.

  Business Response

  Date: 05/02/2025

  An email was sent to the complainant requesting a phone call to discuss the issue, but no response was received. Upon reviewing the account, it was noted that there is a pending credit for the prepaid month of June 2025, which will be processed on the next invoice date of May 15, 2025. We have arranged for the removal of both the Recycle and Solid Waste carts to take place on the final service date of May 29, 2025, at no cost to the customer. Any remaining credit balance will be refunded to the customer within six weeks following the last service date.  We consider this matter resolved and closed.
  

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up with my trash provided there where no fees associated with disconnecting services. I have had them for 15 years, doing a fair job. They have been raising their rates to be higher than everybody else. I call and discontinued my services. They said that they would pick up my cans for the final time on the last Tuesday of the month. Then I was informed that I would have to pay 60$ to have my trash cans picked up. I told them when I started the service, there were no fees for discontinuing the service and I would not be paying for them to retrieve their property. Last Tuesday of the month came and went, and they didn't pick up their trash cans. I had to keep setting them out for a month before they were finally picked up. Then I received a bill for ******. I called them up to remind them I discontinued service, and they issued a credit for the ****** and informed me I have a 0$ balance. Then 2 weeks later I get a bill from Republic Services for 60$ for the pick up of the trash cans. Applying a fee to someone's account to pick up the company's property after my service has been discontinued is shady at best and unlawful in my opinion. I am demanding that the $60 charge be removed from my account.

  Business Response

  Date: 05/01/2025

  A credit is being issued for the $60 removal fee leaving no balance on the closed account. ********************** issues apologies for the delay in getting the carts removed.  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Calendar ***************** singed a three year contract with Republic Services on 8/1/2020. The price was $85 per month with a 3% increase per year. They added a automatic renewal after three years. No contact, no contract. No signature. Republic is now attempting to increase the monthly cost to $614.91 per month. More than 6 fold increase. We attempted to cancel the service moving forward but they are stating we signed the attached contract. As you can see they never even signed this contract. We are just asking for them to remove the existing dumpster and stop services which have been spotty at best.

  Business Response

  Date: 04/30/2025

  Thank you for bringing this to our attention. Issue has been brought to attention of Supervisor who with a new Account Manager has contacted customer. A proposal with new Terms and Conditions has been created and they are in communication with customer now to resolve.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped service with Republic Service in January 2025 by appropriate procedures and was told I would receive a refund check for my overpayment in a few weeks. I continued to receive statements from them and after I called customer service on 3/10/25 and spoke to *** at ************ at 4:51, she confirmed that I would be receiving a refund check in a few weeks. I called again on 4/25/25 to customer service at ************ at 3:54 and spoke to a ******* and she stated that they had already paid me and that I should have received the check by now and that it must have been lost in the mail. I had also received a call from someone previously telling me I had to keep their services and I told them I couldn't because I already had someone else. They have just been giving me excuses and I don't think they want to pay the refund they owe me.

  Business Response

  Date: 04/30/2025

  I spoke with the customer and explained to her that there was never a refund check due to customer paid her quarterly invoice on 11/18/2024 for $145.52 and her account was closed effective 01/31/2025. 
  
  I informed the customer that *** did not explain the credit process to her correctly. *** should have told her is that they were crediting her most recent invoice from her account so that she owned nothing.
  
  I also informed the customer that normally we do charge a cart removal fee, but it looks like the charge was credited. 
  
  Customer agreed and said that she was truly sorry for all of the trouble that she caused. I informed the customer that she did nothing wrong. The wrong information was given to her by the **** and because of that she thought she was going to receive a refund check back. 

  We sincerely apologize for any inconvenience that we may have caused the customer. 

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service due to them continuing to raise their prices. I was under no contract and talked to ***** ******* to cancel my service at 3 locations. He was nice and got the cancellation all setup and said they would remove the dumpsters on March 31. Today April 27 I get an invoice for over 1k dollars. I was never told or agreed to pay such an outrageous price to have their dumpsters removed. After doing some research there are some active class action lawsuits that touch on all the issues I was having with this company from missed pick *** that I was billed for, raising prices non stop, etc..

  Business Response

  Date: 04/30/2025

  We have spoken with the customer and reached resolution about his invoicing issues. 

  Customer Answer

  Date: 05/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******