Complaints

This profile includes complaints for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
• 

  U-Haul International Inc

  17209 N Cave Creek Rd Phoenix, AZ 85032-2441

  
• 

  U-Haul Moving & Storage

  2516 4th Ave E Olympia, WA 98506-4823

• 

  U-Haul Co. of Eastern North Carolina

  3001 Capital Blvd Raleigh, NC 27604-3333

• 

  U-Haul Moving & Storage

  8805 N. Division Spokane, WA 99207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a Uhaul truck from a location close to my house and was notified the day before that it was moved to another location and was charged for the additional mileage. I have attempted to talk with the manager, ****** *******, in person and I also sent her an email but it has been over a week and did not receive a response. I also sent a text message to the company president, Kiya *****, and did not receive a response.I attached the email to this file and an explanation of my complaint.

  

  Business Response

  Date: 04/28/2025

  April 28, 2025
  
  BBB ID: ********
  ********************** ref: 5265164
  
  Dear Ms. ********************* you for your concern for our customer Mr. ****************** *****, our President for our Central ************************ followed up on the information Mr. ***** provided.  A message was left for Mr. ***** explaining why he was not compensated for miles.  ******** was advised at the time his reservation was made that his reservation was not scheduled, however, a local U-Haul representative would call him before 5:00 PM to get his agreement on and schedule available location, time and equipment.  Mr. ***** had to check mark a box when completing his reservation agreeing to the above. 
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just dropped a UHAUL van this weekend to move my son. THIS company is so crooked, DISINGENUOUS!!!! They literally tack on and on fees, the trucks are filthy, the people who drop and check you in are illiterate and youre forced to answer the same questions over and over. I know of other places to rent from that are way better....I was asked to use them and WILL NEVER again! NYC ppl stay the h*** away!DO NOT GIVE THEM YOUR MONEY. They should shut down. so crooked!

  

  Business Response

  Date: 05/02/2025

  May 2, 2025
  
  BBB ID: ********
  ********************** Ref: 5268514
  
  Dear Ms. ********************* you for forwarding Ms. ******** concerns to our office.  Please be advised, ****** *********, is the name listed on the rental agreement.
  
  ******* *******, our Executive Assistant for our ******************************** followed up on the information Ms. ******* provided.  She informed our office a refund for $143.96 was issued back to the **** account listed on the contract.  The refund can take 5 business days to post to their credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Just know they are rude, and the money they paid does not solve the issue that they are scammers and will take advantage of others. The amount of time, energy etc....it is not worth it to deal with scammers. I thank you for your effort and time. I literally thought to just complain solely to help others!
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a hitch installation on my vehicle on April 4th, 2025. Upon arrival, the technician began the installation, but encountered equipment malfunction. After I inquired about the delay, he admitted to attempting the work manually. Given the equipment failure, I subsequently contacted U-Haul customer service to report the incident and reschedule my appointment at the 8900 s Cicero location. I was scheduled for 4/12/25. I arrived at the ****** location appointment on 4/12/25. I work was performed and I went home. Once I got home I wanted to inspect the work a little closer and noticed a deep scratch on my bumper right about the newly installed hitch. I called uhaul and told them about the scratch. I was told the manager would give me a call Monday morning. I didn't receive a call from the manager so I called customer service and uploaded photos of the damage and they called the store manager with in return he finally called me. He claimed to have not been able to pin point the car being damaged on his camera and then offered $100 for customer satisfaction I have a confirmed appointment for a hitch installation on my ***** Impala at the ***************** U-Haul location on April 5th, 2025, which was subsequently rescheduled to April 4th, 2025. At the rescheduled appointment, the technician experienced equipment malfunction and attempted a manual installation. Following this, I contacted U-Haul customer service to report the incident and reschedule the appointment to the 8900 *. ****** location on April 12th, 2025. The installation was completed on April 12th, 2025, however, upon inspection, I discovered a significant scratch on my bumper near the newly installed hitch. After reporting this damage to U-Haul, and following a delayed response, the store manager offered $100 as a customer satisfaction gesture, despite being unable to verify the damage via security footage.

  

  Business Response

  Date: 04/21/2025

   April 21, 2025
  
  BBB ID: ********
  ********************** Ref: 5247842
  
  Dear Ms. ********************* you for your concern for our customer Mr. ****************** ******, our President for our ************* and *************************** followed up on the information Mr. ***** provided.  He informed our office, in addition to the refund for $100 issued back to Mr.Fasons Master Card account on April 16th, a supplemental refund for $101 was issued back to the same credit card in the interest of customer good faith.  Refunds can take 5 business days to post to a credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called U-Haul to schedule a reservation, I asked inquired about the pricing structure. I wanted to schedule an after hours pick up, the store directed me to the customer service traffic line. I spoke with two employees before making the reservation. I asked the customer service representative if the charge was a flat fee or if you were only charged for what you use. I was told you are given a certain amount mount of days and that you are not required to use them all. I asked if a refund or prorate would be provided for the unused days. The customer service representative said yes that it was possible. I askedwhat the rate would be as my trip would only take me one day to complete the representative put me on hold to do the calculations told me the charges would be approximately $128 before tax. I asked if I would be charged at pick up or drop off and I was told charges will be finalized. I dropped off. I went into the store and communicated this to the customer service representatives in the store. The customer service representative assured me that she could see the note and that it would be honored. The customer service representative from the store, then went and added another note that completely contradicted what was discussed. U-Haul refuses to prorate the charge like they agreed to, and now are claiming that they cannot find record of it. I asked for a copy of the transcript or for a receipt, and I was assured that a copy of the note was on file and that everyone can see it And that it would be honored . The employee assured me of this before the booking was completed. If this was not the case, the employee should not have stated that. The company lied to ensure that I would book the reservation. Now they are claiming that they cannot provide the calls and that essentially they dont exist. So now they have charged me over $700 instead of the approx 200 that I wouldve been charged when I couldve just went with a company offering a military discount.

  

  Business Response

  Date: 04/23/2025

  April 23, 2025
  
  BBB ID: ********
  ********************** Ref: 5247383
  
  Dear Ms. ********************* you for your concern for our customers, ******* ******* and ****** ******, whose name is on the rental contract.
  
  ******** ******, our President for our *************************, followed up on the information Ms. ******* provided.  She approved a refund for $598.40 that was issued back to the **** account listed on their contract as an adjustment on their rental.  The refund can take 5 business days to post to the credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2022 I rent a U-Haul truck. More than once. Im being told this year march 2025. That I owe them $******* way.They have charge me for two toes in the City Of ********* . On one truck. That wasnt me And I cant not the dispute any of the charges. with the company. I just need to pay them $2000 is what I was told I . Iv been billed already for this. It wasnt that much. You cant get the truck, with out paying up front. When you return the trucks .the bill is closed out at the time of return, if its anything extra. Neededs paid at the time .I had a card on file as well

  

  Business Response

  Date: 04/18/2025

  April 18, 2025
  
  BBB ID: ********
  ********************** Ref: 5234524
  
  Dear *** ********************* you for your concern for our customer *** ******.
  
  According to *** ******* rental contract,she rented a truck and auto-transport one-way from ************, ** to *********,** on June 7, 2022.  She was allowed 2 days to complete her trip and 260 miles. According to her return contract, she was 15 days late and traveled 328 extra miles.  *** ****** also did not return the truck with the same amount of fuel as when it was rented to her.  She kept the truck longer and the truck had to be retrieved from impound, which added extra charges.  A Promissory Note was generated for the balance of extra fees.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my belongings is located at the address above. I have been paying Uhaul up until a few weeks ago. I recently moved from ** to **. On 02/24/25 my balance for my shipping was $929.25 I believe. I paid $500.00 and my balance that was owed was $429.25. On march 24th I called Uhaul and my balance was up to $780.00 again plus $250.00 for my storage. I spoke to traffic control manager and someone refunded me back the money that I paid on 02/24. So I thought I didnt owe anything. I am 6 months pregnant and I can not just get a truck and come and get my stuff. I filed a customer action file and that department is saying they dont understand where the mishap happen. Obviously they did not look into my account as they should. So they dont want to compensate me on Uhaul mistake. I called Uhaul a week ago and someone said that the manager said to come get all my stuff and I dont have to make anymore payments. I can not lifted furniture or anything by my self at the moment, because of my pregnancy. At this point I would like Uhaul to bring me my belongings. How much will it be to have my belongings shipped? Why cant my insurance cover that? Its not my ****** I was refunded. Even if I paid to much, they shouldve added that to my account instead of refunding me. Now if I dont come get my stuff, I will lose everything. Its not fare to me. Something has to be done.

  

  Business Response

  Date: 04/23/2025

  April 23, 2025
  
  BBB ID: ********
  ********************** Ref: 5222222
  
  Dear Ms. ********************* you for your concern for our customer Ms. ******************* ***, our President for our Western North ************************* followed up on the information Ms. ***** provided and sent her the following email in response:
  Good afternoon, This is ***** and I'm with U-Haul. I left a couple messages for a call back to discuss a matter with u-box shipping and a refund that was issued. I haven't had any luck reaching you by phone. Could you please email me back and we can set up a time to have a conversation regarding this matter?
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I received an email today from Uhaul (04/23/2025). I emailed someone back. Im currently waiting for a response. Ive also attached my number to the email as well. Im looking forward to hearing from someone soon. Thank you!!
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2025, I rented a U-Haul truck from the Titanium Storage U-Haul location in **********, ******** was provided to me with less than 1/4 of a tank of fuel.This is the *****, and driving anywhere outside of **********, you are in the wilderness, with gas stations often only every few hundred miles.Since it would be irresponsible to go out into the wilderness with so little fuel, I filled it to a reasonable level, half full.On returning the truck, I was not fully compensated for the additional fuel I put into the truck. After several calls to the Titanium Storage location, they informed me that they would not compensate me for more than 1/4 tank of fuel.Maybe this policy works OK in an urban location, but in the *****, providing a customer with a truck with less than 1/4 tank of fuel is irresponsible, and refusing to compensate me for being responsible is unacceptable.Please note that the attached pick-up receipt incorrectly shows 1/4 tank of fuel; this was corrected by the location on pick-up in pen on the printed version of the receipt, when they admitted that in fact the truck had less than 1/4 tank of fuel.

  

  Business Response

  Date: 04/16/2025

  April 16,2025
  
  BBB ID:23197041
  **********************************
  
  Dear Ms.*******,
  
  Thank you for your concern for our customer Mr. ************************ *******, our President for our *********************** followed up on the information Mr. ******* provided and sent him the following email in response:
  Dear **** *******, Thank you for taking the time to share your experience. I want to personally apologize for the inconvenience and frustration you encountered during your recent rental at our Titanium Storage U-Haul location in **********, *****. I genuinely appreciate you bringing this to our attention. I understand how concerning it must have been to receive a truck with less than a quarter tank of fuel, especially in a region like the Yukon where long distances and limited fueling options can pose real risks.Your feedback is not only valid its important. We take situations like this seriously, and I want to make it right. As a gesture of our commitment to your satisfaction, we will be refunding the full amount of $116.79 CAD for your rental. More importantly, I want to ensure this type of experience doesnt happen again, and your input is helping us improve how we serve our customers in remote areas. Please feel free to let me know a good time for a quick phone call Id value the opportunity to hear more and personally ensure your concerns are fully addressed. Thank you
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have received the refund offered by the business, and I consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, in **, U-Haul could be "liable" if the company's negligence contributed to the accident, even if the driver did not purchase insurance. U-Haul negligence might include "faulty" equipment, inadequate training, or "failure to properly maintain the vehicle." With that being said, on Friday, April 4th at approximately 10:23 AM Moses **** of *********, ** "knowingly" rented me a 10 ft U-Haul truck in the amount of $1430.07 that had faulty ******************* to properly maintain/repair the once damaged truck prior to my rental contract, contributing to the severe water damages that my items experienced while driving from ** to ********, during this drive, I experienced severe bad weather (tornado, heavy winds, & rain). Please note that on today, Friday, April 11th my hands were forced to reach out to the CEO (***) via ************** via text trying to get a proper response in high hopes I would get a better resolution. Please also note, I have provided thorough ******************** plus this matter has been professionally confirmed & documented by the area manager ****** of ************, **; where I dropped the truck off on Thursday, April 10th. She has been a huge help along with her boss in resolving this.Let the record reflect that ****** ****, Area Field Manager never returned my call as promised by Precious, Traffic Control Manager on Wednesday, April 9th when I first reported this incident by phone. My first time ever hearing anything from Mr. **** is when he sent a bogus email response, issuing me a refund of $400, very unprofessional & disrespectful. Please note that this issue needs to be out of the hands of ****** **** & placed in the right ethical & professional hands. I do not agree with the refund of $400, my items costed more & a full refund of $1430.07 should be refunded. I have been very patient! This is not morally or professionally how you do business, U-Haul is legally liable! I can be contacted by the information I provided in my profile.

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  BBB ID: ********
  ********************** Ref: 5241788
  
  Dear Ms. ********************* you for your concern for our customer Ms. ********************* *********, our President for our ************************ followed up on the information Ms. ***** provided.  He informed our office he contacted Ms. ***** and was able to reach an amicable resolution.  A refund for $3,700 was issued back to her **** account and can take 5 business days to post to her credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Seka Grace
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. I have been a paying UHaul storage unit customer since August 2023. *********************** elevator at the ******************* location has been broken the last two weekends.I have 3 units with them. I have been told repeatedly by the employees, general manager Cheroity **** **********, and the ************************** ********** that I can not utilize the stairwell to get some of the vital items I need to survive despite the elevator being down. I am in desperate need of my epilepsy medication, coat, clothing, shoes, and toiletries from my units. I called the police Saturday April 5th after being told I couldn't retrieve my belongings. The police stated there is nothing they can do. This experience has caused me mental and financial hardships. I just find it unbelievable that a person's property can be held hostage forever due to the company's elevator remaining broken. Cheroity **** also stated to me "The elevator has been working all week" as if it's acceptable for it to be broken and I should have been able to predict it would be broken and utilized it throughout the week although I work M-F. She also has failed to waive the monthly fee as promised due to it being broken March 28th when I had paid movers to clear my largest unit. Please help me. Please. I NEED MY BELONGINGS. PLEASE HELP ME. UHAUL IS REFUSING ME ACCESS TO MY OWN PERSONAL PROPERTY!!!

  

  Business Response

  Date: 04/18/2025

  April 18, 2025
  
  BBB ID: ********
  ********************** Ref: 5239459
  
  Dear Ms. ********************* you for your concern for our customer Ms. ********************* *****, our Executive Assistant for our Saint ********************** followed up on the information Ms. ****** provided.  He informed our office ********* was contacted and offered an apology for the inconvenience due to the elevator issues.  He assured our office we are actively trying to get the issue fixed as soon as possible.  Mr. ***** explained we are giving customers access to their floors via the stairs.  Our store GM gave Ms. ****** access to the unit to retrieve medication and other items.  He also stated we are not holding any of her items from her.  Ms. ************* resolution was to have access to her unit, which is what has been given.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me an additional ****** which are fraudulent charges putting my account in the negative and forcing me to walk from drop off place I'm disabled and my spouse has heart problems the truck was due back at 130 pm I dropped it off at 122pm on April 6th 2025 the tank was full I attached receipt to prove it and copy of truck time returned so I should not have been charged for 5 gallons gas extra mileage which was not done or an extra day and insurance fees then when I contacted them again yesterday they said its going to be another 72 hours and have not still refunded the ***** yet either they need to give me my full refund back or I am contacting the media showing my receipts and everything another business said it would take 72 hrs for refund and I received it within the ************************************************************************************* I received email regarding refund amount and they claim upon approval money will be refunded they screwed up and they are giving me the run around there was no damage on truck nothing it was not rented out an extra day no extras at all that they are charging me for

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  
  BBB ID: ********
  ********************** Ref: 5238005
  
  Dear Ms. ********************* you for your concern for our customer Ms. *********************** *****, our Executive Assistant for our Eastern ************************ followed up on the information Ms.******** *************** She informed our office a supplemental refund for the remaining balance of the return charges were issued back to her Master Card account for the inconvenience she experienced. The refund can take 5 business days to post to her credit card.
  
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
  
  Best regards,
  ***** *********
  Sr. Field Support Representative
  U-Haul International

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********