Business ProfileforHomeSlice Stays

The house's online presentation was spot-on, featuring beautiful interiors and a backyard straight out of a luxury resort. However, our experience was marred by several issues. The pool heater, a main attraction, was out of order and despite numerous appeals, it was not fixed. The cleanliness was subpar, suggesting a hurried cleaning job, which we tolerated to avoid being seen as troublesome guests. The recent remodel appeared *****, with strange shortcuts and safety oversights, particularly in the play areas in the backyard where ***** nails and screws were found by our small children. Our safety concerns were, including an unstable bunk bed and dangerous debris were met with hostility and bizarre lies from *****, the host and owner of Homeslice stays. While the property has potential, it would only be worth revisiting with a new management team with integrity that prioritizes safety and guest satisfaction. Luckily, we stayed through Airbnb and were able to get a partial refund, as they understood the situation. The host, *****, continuously tries to get my review of the property removed to make it look like she only has 5 star reviews. She told me that the ***** nails and screws were not there and that nothing was a danger. She told me I should be embarrassed and my actions of showing her images of the home was shameful. There is no way I could have gotten through TSA, travel across the country with ***** nails and/or screws. I hope homeowners truly understand the lack of customer service and satisfaction that is provided with the false representation.