Business ProfileforH2O Concepts International Inc

I purchased the H2O Concepts in August of 2021 for my home in *************. I was told it would soften water (eliminating hard water staining) as well as filter the water in general. Prior we had a regular water soften, household filtration, and RO under the sink. As far as I know it did filter the water pretty well from chemicals like chlorine. This is all I know for sure because that is all that they provide to test the efficiency of their product is pool chlorine testing drops. What I can say is that it did not soften the water or prevent hard water build up at all. I was also promised transfer services if I ever moved. However, when I called prior to move they stated they do not have regular services in the **********/********** areas and while they might try to make arrangements it would be months because they wont send anyone out that far for just one job. They did tell me I must cycle it every six months while not connected. This was also a part of their offered service (pickup and temporary storage) but again they dont come up this way. So I had to hire a plumber to dettach. Now I am challenged to find a plumber to reattach in ********** because there are no installation instructions probably because they promise that service as a part of the package. And frankly I am not sure I want to go through the hassle since it did not prove effective in preventing hard water deposits and additionally it make a LOT of noise when it backwashes and here the only optional placement would be the garage. I am very disappointed. They should not have advertised in an area they do not service. I even paid $795 (included in upfront money) extra for extended warranty that obviously I wont be able to utilize since they do not provide services here.