Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name Cheap is taking advantage of people who have 'subscriptions.' Especially those who do not utilize their user name and website - and they are not allowing me to shut my account down. They have raised the price from $14 in 2020 to $70 this year and I barely caught it this year. They kept me opted into a 'subscription,' that I did not sign up for nor agree in terms of the significant price raises. They said that they sent me emails stating of the price increases. However, they were very sneaky IF they were actually sending the emails. It seemed like they were sending me a very transparent invoice for my domain name (which was $14) and remaining indiscreet about their additional WP charges - they just kept raising them every year. It was my bad that I did not notice these increases in my bank account sooner. This leads to my main issue. They wont close my account. I took my credit card information off of my account and turned off the 'subscription' toggle. I told them to delete my account, my domain name, everything because I can not trust them. At first they said that they did shut my account down (via a chat). Later, via email they said that by shutting down my account with them, it will allow them to own my domain name (they had not shut my account down after telling me that they had). I really need to shut the account down. I do not care if they keep my name (which I think is robbery as well) but I know that they will find a way to start charging me again somehow. I have told them 5-6 times (one in a chat, and the others in a prolonged email exchange) to close my account. They keep saying that they 'understand how frustrating this situation feels,' but they will not close my account down. They keep changing verb-age on what I need to say in order to shut the account down and they are trying to lead me down different avenues to park it in another NameCheap account. They still wont shut it down. Please help me.

• Initial Complaint

  Date:11/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a year, *** been trying to log into my Namecheap.com account to cancel domain auto renewals. They ask for two factor authentication but nothing shows on my authenticator. When reporting this to the company and customer service, the only option they give is for me to share PII with them which is troubling and problematic. I just want to cancel my auto renewal since Ive already lost about $60 from this company.

• Initial Complaint

  Date:11/20/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Failure to Act on Privacy Violation and ************** I am a former customer of ******************. This complaint is filed because a domain currently registered with Namecheap, *******************, is facilitating a privacy violation by unauthorizedly publishing my private, physical street address on the following page:********************************************** Content: The site owner copied content from my old, expired website, leaving my personal street address exposed.Namecheap Refusal: Namecheap's Legal/Abuse team refused to intervene, directing me to contact the domain owner directly via their privacy protection email.Failure of Service (CRITICAL): When I sent the formal takedown demand to the protected email address provided by Namecheap ****************************************************************** the email bounced and failed to deliver. This means Namecheap is actively hosting a domain that is violating privacy laws while simultaneously providing a non-functional service that prevents the injured party from contacting the violator.DEMAND: I demand that Namecheap immediately compel the domain registrant to remove the following private information or suspend the domain for facilitating abuse:Private Address: **************************************************************************************************************** 078-8251

• Initial Complaint

  Date:11/09/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Namecheap *** is domain registrar company. I had registered through this company 11 domain names. This company didn't request my order that I need authorization code for transfer to other company but this company keep send email for unusual hacking matter and block my log in so, I can not access my control panel and the company system didn't allow to access my domains. I asked several times to access my log in so I can renewal my domain name but this company fraud service for made block the log in page and keep asked me to renewal domain. it makes non sense that they didn't allow to give log in control panel and keep send email about renewal notice. the company fraud the customer that they tried to let the customer renewal date missing and get lost domains. it's fraud service for customer and when the customer lost date for renwal date then the company took the customer domains. it's illegal activation behavior for the customers. I need my 11 domains back to me. It's all my possession. I am the owner of the domains. why did they keep my domains and not give back to me for no reason, it's not legal action. I need really to get back my domains. The company workers are also, same as fraud with company that risk management team. I am not recommend this company at all. please be careful to register the domain this company, once you register the domains they not allow you to log in and you can't get back your domains future. I didn't know this company is fraud the customer service. I need authorization codes for transfer to other company as soon as possible.

• Initial Complaint

  Date:11/04/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/4/2025Subject: Request for Resolution: Email Trial and Pricing Issues on Order #*********Dear Namecheap Support Team,My name is ** ******, and I represent *****************. On November 4th 2025, I placed Order #*********, registering two domain names: **************** and drecypherjaxon.com.During checkout, I was allowed to select the Pro Email trial for both domains. Only after completing payment was I informed that my account is limited to one trial a restriction that was not clearly disclosed on the order page. The interface actively encourages users to sign up and add email trials to each domain in the cart, which led me to believe both domains would qualify. I respectfully request that you activate the Pro Email trial for both domains immediately.Additionally, I was drawn to your new user special offering .com domains for $6.49. I reasonably expected this pricing to apply to both domains, but discovered it only applied to one. This was not clearly stated and feels misleading.Ive attached a screenshot of my order summary for reference, which shows the services selected and the total charged. I ask that Namecheap honor the promotional pricing for both domains and enable the Pro Email trial on each. I believe this is a fair and reasonable request given the way these offers were presented.Thank you for your attention to this matter. I look forward to your prompt resolution.Sincerely, ** ****** ******************?? ************************ ***************

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally raise a complaint regarding the suspension and refund denial of my hosting plan.I purchased the Stellar Plus hosting plan from Namecheap on July 22, 2025, for a 2-year period. On October 24, 2025, I received a message stating that my account was temporarily suspended due to excessive resource usage, and that I had 30 days to resolve the issue or upgrade to a *** Quasar plan for $360/year. I couldnt afford the *** upgrade, so I removed the malware files that were using extra resources and expected the suspension to be lifted.However, before the 30-day period was even completed, I received another email stating that my hosting account was permanently suspended without any prior notice. This was extremely disappointing, especially since I was told in an earlier support chat that if I chose not to upgrade to ***, I could request a refund calculated for the remaining term. Now, the support team has refused to issue any refund, despite my account being active for only about *************************************************************************************** reinstatement of my hosting plan so I can migrate my data.Please review my case and respond at the earliest. I have all chat and email records available if needed.Thank you,***** ******

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap has wrongfully suspended my account, falsely claiming I reside in ****, despite my providing multiple ********************issued photo IDs (Drivers License and BC ID Card) and a BC Hydro bill proving my address in ****************, *******Their verification system refused to accept my Canadian residence permit, which is a valid government-issued work permit. After I complied in full, they locked my account, refused to refund my prepaid fees, and are unlawfully withholding my domain transfer authorization codes (EPP codes), claiming I must wait for my domains to expire.This violates ICANNs Transfer Policy and my rights as a registrant. I am a legal resident of ****** and not subject to OFAC sanctions. Namecheaps conduct is discriminatory and constitutes wrongful seizure of digital property.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2025, I purchased two domains ************ and ************ for business use. Within 8 hours, I contacted Namecheap requesting a store credit (not refund). I was told by one chat ***** it was being processed, then disconnected. A second ***** later denied it, citing name tasting. Problem Description:This name tasting reason is false and was not disclosed before purchase. The domains were never used, transferred, or monetized. Namecheaps conduct constitutes unfair business practice and deceptive omission of refund policy.Desired Resolution:I request a $24 store credit and written acknowledgment that the name tasting policy was misapplied.

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up years ago but had problem with expartner who destroyed our website by removing our store and access to the site. I emailed namecheap to stop service several times by phone andcemail yet tgey keep charging my account. They ask for information i cant give as my x partner had it. The website is not even functional. Please stop this from happening ove tried to peacfully but they continue to ignore..**** D ******

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 domains through NameCheap. 2 of them renewed on September 27th, 2025. I was not given any notifications that my renewal was incoming through email, as it only appeared on my account (which I do not regularly check because I do not regularly make changes to my DNS records or domain names). The price was significantly higher for these domains than they were the previous year, and I was not informed of the price increase. I was also not sent an email or any information that I had been charged. Support has not been helpful and simply said I was out of their 5 day refund policy, which is not acceptable given I was not informed of the billing in any capacity outside of an internal message to my account. I do not have the spare funds to afford this, and I was attempting to cancel the registration for these domains and surrender ownership of them in exchange for a refund. I am submitting this complaint in an effort to get my money back. If this complaint takes more than 14 days to resolve, I will need to increase the amount of money I am requesting a refund for in order to account for credit card interest rates. I have attached my email conversation with support to this email. Thank you for your time!