ComplaintsforNameCheap
Web Hosting
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I own multiple domain names through the ***based company namecheap and have been their customer since 2014. Today I learned that ******************** has an ambiguous and unfair policy with regard to expired domain renewals.Two of my domains expired on April 19. Namecheap sent me a notice on April 22 informing me of that fact with the assurance:"Dont worry, you still have a chance to reactivate them and keep things running smoothly, but you need to act fast!"Below that:"for expired domains, you have a renewal grace ****** of UP TO 30 DAYS (depending on your domain extension), during which you can reactivate at the regular rate." (capitalization is mine for emphasis)"That's great," I thought, during a very hectic month.On April 30th, at 09:25, I returned to this task. The domains were still in my cart, so I checked my payment info and effectuated the transaction. Annoyingly, the transaction was rejected (but I was not charged). I tried again at 09:34 and got the same result.I didn't find a moment to try again until May 6th, sadly with the same result. I also got rejected on May 7th and 12th using other payment methods. All three dates were still within the 30-day window from the 4/19 expiration. At no time was I given an EXACT deadline for the renewal grace ******.Today, namecheap support informed me that my domain was in the "redemption ******." To renew my two domains at $15.88/year ($32.12 total) is now $172.12. The page with info on redemption pricing saysagain, ambiguously:"When your domain expires, you have AROUND 30 DAYS to renew it at a regular price."To add to the confusion, these domains have remained in my cart since the first renewal attempt and still show the $32.12 total. Indeed, I tried to renew again today, but no luck.I would like namecheap to honor the original rate of $32.12 rather than holding my domain names hostage. In fact, if I want to purchase hardertrivia.com (instead of renew), it is classified as a premium domain at $811/yr!Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Canceled services over a year ago and company still continues to charge credit card every month. Credit card expired and they are STILL charging. No way to contact this company as charge does not contain contact numbersInitial Complaint
06/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Reached out to Namecheap and I am disgusted by their sneaky unethical sales practices after discovering today that 16 unauthorized charges of $18.88/month + $9.88 /moth were charged to my account without my knowledge. In the past I purchased a few domains and hosting plans but was unaware that the company added extra "trial" services including Relate Reviews and Relate Social Pro subscriptions on their order confirmation forms for services that I didn't even know that would begin billing me. I'm just flat out upset by this. While speaking with customer service agent ****** B he insisted that these charges were added by me yet I explained to him that I did not add these extra add on and proposed to him that these were fraud. He stated that the order confirmation included these "trial services as fees". The worse part of all is that ****** couldn't even tell me how to remove the unauthorized fees from my account when I never asked for this in the first place. The other more disturbing thing is that the company hides these recurring "trial" fees for Relate Reviews and Relate Social Proin the **** section of the account profile which can be easily missed by a normal customer. This is highly unethical and illegal to fraudulently charge customers for services and not tell them what they purchased and how the unauthorized charges even work. I demand a refund for the 16 fees that have been billed to my account since last November until the present.This is sad that companies take advantage of customers and sneak in extra fees to get over on customers. I do believe there are thousands of victims that are unaware this company is fraudulently auto billing services that customers have no idea were added on to their accounts nor have any idea about how the services work. I cannot allow this to continue. My experience must be shared to make Namecheap accountable for their wrongdoings.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business website did not even work, first of all. I just let it go and took the * and cancelled the auto-renew. I was informed by the business my platform would be cancelled as I did not pay the auto-rewew (Which was my desire because the platform doesn't even work!). THEN I was charged an auto-renew fee. I disputed this with my bank and THEN received an email from namecheap that they're going to charge me an ADDITIONA* chargeback fee (because they are butthurt). This is beyond insane and terrible business practices, I am aghast.Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Monthly charge for services that were canceled over 6 months ago. No way to cancel indicated despite repeated requests.Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a domain name and they charged me around 42 bux only to find out it was never even created for me bought a bunch of nothingInitial Complaint
05/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Around January 2024, a fraudulent website hosted by Namecheap set up a fraudulent website in my company's name. They have stolen my website content, and are collecting donations in my company's name. NameCheap has received the police report and NameCheap has refused to remove the fraudulent website. I have contacted NameCheap on two different occasions requesting them to remove the fraudulent website, however, the fraudulent website is still collecting donations in my company's name and NameCheap has refused to remove this fraudulent website.Initial Complaint
05/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I believe that NameCheap (a domain registrar & host) is complicit in a financial **************** theft scam perpetrated by a 'crypto wallet' named Freewallet. Freewallet has an online wallet at Freewallet.org .I think NameCheap needs to be held accountable for this complicity. NameCheap must disable the Freewallet.org domain to prevent further financial **************** theft perpetrated by Freewallet. I have attached a Word doc that describes this issue in more detail.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I receive at least 20 spam/scam emails a day from Namecheap's customers. I forward all these emails to them, but it doesn't seem to result in ANY action from Namecheap. They do nothing to protect anyone from scammers or spammers, and let these scam artists continue using their services.Initial Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have purchased a number of domains with NameCheap over the years. I purchased a number of domains from NameCheap based on potential names for a business. Ultimately, I chose a different domain than the one I had purchased elsewhere. The address that was on my NameCheap account was from a home I sold more than four years ago (I live in a completely different state), and my credit card on the account had expired. I chose not to update the card details last year knowing they would be expiring to protect myself against future charges. I have not logged into the account, and when I was out of the country, a notice arrived in my inbox about my renewal. I was unconcerned because I knew their was a former address on my account and an expired credit card. To my surprise, when checking my credit card bill, I saw a $402.44 charge from NameCheap. I was certain it was a mistake. When I contacted customer service, they told me it was outside the grace ******* and no refund would be offered. They suggested I try to sell the domains in their marketplace. What is even more annoying about the situation is that, technically, the domain was not set to expire with ICANN until mid-May. Furthermore, NameCheap makes it far easier to sign up than it does to cancel; please see screenshot. This is potentially an FTC matter. I would like to have this matter resolved with NameCheap,
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Customer Complaints Summary
163 total complaints in the last 3 years.
56 complaints closed in the last 12 months.