ComplaintsforNameCheap

• Initial Complaint

  08/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In June of 2024, my domain expired. I received the regular notifications about the expiration, but had to delay renewing due to financial constraints. Some time later, within the 30 day grace ******* I attempted to renew my domain, but namecheap reported the price as double what I expected. Due to the previously mentioned financial constraints, I could not renew at that time. On Aug 18 2024, I once again attempted to renew the domain only to find the price had again increased significantly, this time due to entering "redemption status." In seeking to clarify the situation, I learned that the doubled price I had been shown previously was in fact an error on Namecheap's part. After much back and forth with customer service, I was informed that though entering redemption status was effectively due to namecheap's error, they could not waive the redemption fee, but would be willing to discount it by $10, which leaves the price still significantly higher than it should have been when I tried to renew it during the grace ******* My options now are to wait for the domain to reenter the public pool (at which time there is no guarantee I can repurchase it), or pay more than quadruple the original price.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 8/6/24, I registered a domain name with Name Cheap for a virtual business I was starting. After purchasing the domain name, I submitted a request for a refund within the same business day. NameCheaps Dashboard is clunky, confusing, and it does not streamline the website building process. I submitted a refund request via email and received a standardized reply informing me the email was received. I did not receive any follow up until 8/16/24, after initiating a conversation with a live chat agent. The live chat agent and I were interrupted, and I received an email from the company indicating they cannot shut down the domain name and issue me a refund as I made the request 120 hours after the purchase. I kindly reminded them that I sent an email the same day the domain name was purchased requesting a refund, which never received a response. This company seems really shady, and fraudulant. I would not recommend doing any sort of business with them. They have charged me weird $.10 fees here and there, which alerts me that this place is a scam.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  UNATHOURIZED MONTHLY CHARGES SOMETIMES MORE THEN ONCE FOR THE AMOUNT OF $6 IN A MONTH WHICH I HAVE NOT SIGNED UP FOR WOULD LIKE TO RECOVER COST TO SERVICE NOT RENDERED DID REPORT TO HAVE CHARGES CEASED AND WAS TOLD TO SEND REPORT TO INVESTIGATIVE GROUP BEFORE REFUNDING ANY CHARGES BACK TO MY ACCOUNT

• Initial Complaint

  08/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My domain name was stolen. I always set my domain names to auto-renew and make sure my debit card information is up to date. However, my domain name CompleteUSAHistory.com was taken off of auto renew and expired - allowing another person/company to purchase the domain name. It is now on the market for over $800.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ENDLESS spam email, some advertising, some phishing. Nearly 100% of the junk email I get is from domains hosted by NameCheap, and its and endless barrage. I copy the headers and report the abuse, NameCheap responds 25% (or less) to my reports by means of a report ticket, but never a follow- up or resolution. Are all of their registrants spammers or phishers? These people are genuine (deleted). Ive saved a large numbers of my complaint emails and their scant responses.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  scam website asking you to send money via apple cash and giving you step by step instructions to bypass security. I was scammed $255 and apple wont refund me. website is:**********************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have had Namecheap for years, and they have been great with domains and hosting. However, recently I also have their *** service with Fast *** and their end is having server issues. I do technical support for a career, so I know it is not on this end, but on their end and servers. The *** service has worked great for years. However, in the last two days, they have had intermittent issues with their servers not allowing people to connect to them with the Fast *** App most of the time. When using several different devices and different operating systems one being Windows and the other Linux Zorin, the same error occurs after about a minute of trying to connect to their servers. It says, Connection error something went wrong. and does not say what went wrong. I contacted their support chat several times, but they seem to not like to blame their servers as they provide troubleshooting things that I already tried but does not resolve the issue. Chat support is at least trying to assist, but they dont understand it is not on this end but on their end of the server. Yesterday evening their servers finally allowed connections again then quickly went out hours later. This tells me that it is their side of things as why would it work a little bit and then cut out again without anything different going on on this side of things. It again is not allowing people to connect today. I would just like someone at Namecheap to contact their Fast *** server company and have them fix the server issue so I can use the system again. In another issue with Fast ***, one of the ***************** doesnt even allow the program to run. When going online, it seems to be an update issue and I would require a link to an older version, but Namecheap doesnt have links of older versions of Fast*** on their website. Could someone at Namecheap have FastVPn fix their server connections errors. Thanks.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Summary of Online Chat with Namecheap Support: ****************** 26 Jun 2024, 11:21 AM Issue: Charged $16.06 on June 22, 2024, for auto-renewal of apickleaffair.com Details:First : The domain was renewed a full 30 days before it was due tho expire on July 22, 2024.Second: As per their refund policy I contacted them within the 120-hour grace ****** to recieve a refund.Third: When the agent refused, I requested escalation to higher management which was ignored.Namecheap's stance: Renewal order cannot be canceled; suggested listing the domain for sale.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I fell victim to Namecheap.coms (******************************) unethical, fraudulent and deceptive practices when they renewed all my domain names without my consent costing me $422.18. Despite my repeated selection of the DO NOT RENEW option within my personal account, ********************** disregarded my wishes. They also deliberately concealed the exorbitant prices they were charging. If I had been informed of these outrageous prices, I would have unequivocally declined to renew my domain names.To compound the issue, when I tried to log into my account to address this matter, I realized that I had forgotten my password. Despite my efforts to find a link to reset my password, Namecheap.com does not offer this option. Yet another deceptive practice.I contacted Namecheap.com through their Ticket Support system, only to receive no response for several days. A simple Yes or No answer was all that was needed, yet Namecheap.com chose to ignore my request. This lack of communication appears to be a deliberate tactic to discourage dissatisfied customers.Upon following up on my Ticket Support, I was astonished to learn that they claimed not to recognize my personal information, as if I had never been a customer. This is despite the fact that they have all my personal information on file, including my credit card details, which they used without my authorization to charge me $422.18. This is clear evidence of their deceptive practices.Furthermore, their *********** tab on the main menu offers no direct way to communicate issues. Instead, it only provides videos and blogs, which is a deliberate tactic to discourage unhappy clients from seeking help. Despite my efforts to contact their in-house counsel, Mr. ************************ I have been met with resistance and a refusal to refund any of the monies owed to me. Numerous emails have gone unanswered.I urge you to take appropriate action against Namecheap.com and hold accountable the individuals for such unethical and fraudulent behavior.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I own multiple domain names through the ***based company namecheap and have been their customer since 2014. Today I learned that ******************** has an ambiguous and unfair policy with regard to expired domain renewals.Two of my domains expired on April 19. Namecheap sent me a notice on April 22 informing me of that fact with the assurance:"Dont worry, you still have a chance to reactivate them and keep things running smoothly, but you need to act fast!"Below that:"for expired domains, you have a renewal grace ****** of UP TO 30 DAYS (depending on your domain extension), during which you can reactivate at the regular rate." (capitalization is mine for emphasis)"That's great," I thought, during a very hectic month.On April 30th, at 09:25, I returned to this task. The domains were still in my cart, so I checked my payment info and effectuated the transaction. Annoyingly, the transaction was rejected (but I was not charged). I tried again at 09:34 and got the same result.I didn't find a moment to try again until May 6th, sadly with the same result. I also got rejected on May 7th and 12th using other payment methods. All three dates were still within the 30-day window from the 4/19 expiration. At no time was I given an EXACT deadline for the renewal grace ******.Today, namecheap support informed me that my domain was in the "redemption ******." To renew my two domains at $15.88/year ($32.12 total) is now $172.12. The page with info on redemption pricing saysagain, ambiguously:"When your domain expires, you have AROUND 30 DAYS to renew it at a regular price."To add to the confusion, these domains have remained in my cart since the first renewal attempt and still show the $32.12 total. Indeed, I tried to renew again today, but no luck.I would like namecheap to honor the original rate of $32.12 rather than holding my domain names hostage. In fact, if I want to purchase hardertrivia.com (instead of renew), it is classified as a premium domain at $811/yr!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩