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Business Profile

Wholesale Auto Parts

Discount Tire Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter went to get the tires on her car rotated at your ********************************** location. I purchased 4 new tires for her in July before she went away to college and they were installed at this same location. The installation seemed to go fine and we were happy with the price and service. However, today when she went in for the rotation, she was informed that her lug nuts were stripped and needed to be replaced. The wheels/lug nuts haven't been touched since the tires were installed and if anything happed to them, it was due to the technician who worked on her car. Why is she responsible for the cost of this repair? If there was something wrong with them at the time of installation, I'm sure it would've been brought to our attention then due to the potential safety issues. Today, the assistant manager said it was a known issue with ****** Corollas because of the lug nuts being made of aluminum and not steel. I just got off the phone with the service manager at ******** ****** and he said nothing could be farther from the truth. If they're hand threaded and then tightened with the impact wrench they will last indefinitely. I believe Discount Tire should have stepped up and took responsibility for the tech doing shoddy work at the time of installation and performed the repair as a courtesy. This is a terrible and dishonest way to do business and I hope the extra $50 was worth the loss of any future business from our family.

    Business Response

    Date: 12/23/2024

    Hello *****,

    I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our regional management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

    *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

    Sincerely,
    Discount Tire

  • Initial Complaint

    Date:05/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order a set of new tires for my latest car. The web site WOULD NOT LET ME ORDER THE ***** I WANTED, it kept saying, these tires are not the *** size. SO WHAT!!! I wanted a certain size tire but the geniuses at Discount dont want to sell WHAT I WANT but rather what they want.My solution? I went to tire store that would sell me what I want not what some computer want s to sell. If Discount wants loose business I cant think of a better way. BTW, Why not at least have an options such as: "I know these are not the *** size but I want to purchase them anyway? Or didnt the college trained minds at Discount even think of that? BTW, the geniuses that came up with this are dead wrong as to the tire size for my car, I know what the *** size is for my car and its NOT what the computer thinks it is.

    Business Response

    Date: 05/22/2024

    Hello ****,

    I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

    ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
    Sincerely,
    Discount Tire

  • Initial Complaint

    Date:04/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in the condos next door to Discount Tire Direct and every weekend, and sometimes in the evenings during the weekday, they play loud music in their warehouse that disturbs the condo residents. I can't even hear my TV. Noise carries far, so please turn down your music!!

    Business Response

    Date: 04/23/2024

    Hello ******,

    Thank you for taking the time to bring this to our attention. Our security team has taken care of this matter and it will not happen again. We apologize for this inconvenience.

    Thank you and have a good day.

    Sincerely,

    Discount Tire

    Customer Answer

    Date: 04/25/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:01/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a set of Pirelli tires from Discount Tire Direct, based on having the best price including a $80 rebate as advertised throughout the purchase. I am happy with the tires, but the Pirelli and their subcontracted rebate company are giving me the runaround, so I am needing help fulfilling the purchase obligations. It took over a month to get back to me, and now it is just lies. Specifically, they are claiming I did not submit an invoice, rather a purchase confirmation, but when they showed the document they had, it clearly shows 'invoice' in the subject and 'official invoice' in the body from Discount Tire Direct. Clearly an attempt to bait and switch, creating breakage. A very shady business practice and they (Pirelli) should be penalized accordingly.

    Business Response

    Date: 01/24/2024

    Hello,

    We have researched this issue and one of our customer care representatives will be reaching out to the customer shortly with a resolution. We apologize for any inconvenience, and we thank you for bringing this to our attention.

    Sincerely,
    Discount Tire Direct

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: ********** Order Total: $77.84 ***** Tracking: 393142665844 (1 of 2 delivered)***** Tracking: 393142665237 (2 of 2 delivered)Hello my name is ***********************. This is my order information above. I just received my order from ***** and only two of my 4 tires were delivered. I was informed by Discount Tire Direct that "the band of 2 tires was broken twice" and that tires were lost by *****. This is completely unacceptable. I was charged as soon as I placed my order and now I was informed that nothing could be done with regards to sending me the two missing tires until the ***** investigation concludes. This investigation may take up to 48 hours to resolve and I may not receive my two missing tires until early next at this rate. My family is relying on these tires since driving to work is my main source of income. Plus, I'm responsible for getting my children to and from school, and this has now become an unnecessary stress. I'm requesting to have my two missing tires expedited to my home immediately.

    Business Response

    Date: 01/18/2023

    Hello,

     

    After researching this issue, we have found that ************************;has been in contact with our customer care team and that the customers order has been delivered.

    We will be considering BBB complaint ID ********     closed and resolved.

     

    Thank you,

    Discount Tire

    Customer Answer

    Date: 01/18/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/11/22, Ordered a set of 4 Yokohama Tires (Order # **********). On 10/12/22, I received 3 tires only. One tire (Yokohama ****** X 285 /30 R22 101V XL BSW) never showed up. Apparently ***** lost this package. I contacted Discount Tire Direct, who didn't place a replacement order (Order # **********) until 10/14/22. This order was then left hanging until I had to contact Discount Tire Direct to actually process this order on 10/17/22. On 10/17/22 I received an email stating that my order had shipped and received a ***** tracking number (************). Despite the the tracking number stating that the order would be delivered on 10/21/22,, there has been no acceptance scan from *****. This tracking number has not been updated as ***** still hasn't received the shipment from Discount Tire Direct. I have sent several emails (many ignored) and I have made many calls to no avail. Nobody seems to want to let me know why it is incredibly difficult to receive this 1 tire. My car currently sits, immobile, because of gross incompetence and lack of care from DIscount Tire Direct. Where is my tire?

    Business Response

    Date: 10/20/2022

    Thank you for bringing this to our attention, we apologize for the experience you have described. Our management team has been informed of the complaint and they are looking into it.


    Discount Tire 

     

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