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          Find a Location

          SpeedConnect has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SpeedConnect

              7025 E Florentine Rd Ste 104 Prescott Vly, AZ 86314-1212

            • SpeedConnect

              1785 W Highway 89A Ste 1D Sedona, AZ 86336-5559

            Business ProfileSpeedConnect

            Internet Providers
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 09/11/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            7025 E Florentine Rd Ste 104

            Prescott Vly, AZ 86314-1212

            Visit Website
            (866) 297-2900

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessNR

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers wireless and dial-up internet services.

            Business Details

            This is a multi-location business.

            Find a Location

            SpeedConnect has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SpeedConnect

                7025 E Florentine Rd Ste 104 Prescott Vly, AZ 86314-1212

              • SpeedConnect

                1785 W Highway 89A Ste 1D Sedona, AZ 86336-5559

              Location of This Business
              7025 E Florentine Rd Ste 104, Prescott Vly, AZ 86314-1212
              BBB File Opened:
              6/15/2001
              Business Started:
              8/1/1999
              Business Incorporated:
              9/16/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • SpeedConnect LLC
              Business Management
              • Ms. Shelby Smith, Billing Manager
              • Mr. John Ogren, Manager
              Contact Information

              Principal

              • Mr. John Ogren, Manager

              Customer Contact

              • Ms. Shelby Smith, Billing Manager
              Additional Contact Information

              Fax Numbers

              • (928) 775-2809
                Other Fax

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/21/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I have been trying to cancel my internet service with SpeedConnect. I live in **********, ***** and cannot get anyone to answer my phone calls. I get send directly to a voicemail and no one ever calls me back. I have also emailed them, they respond that a help ticket has been started but not follow up. I paid my April bill as a last bill since I first requested cancelation. I just received a May statement.I called on April 1st, 4th and 8th leaving messages to cancel my service. No one answers your phone, I get sent to voicemail and no one ever called me back.
              Read 18 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jean W

              01/23/2024

              They have not responded to numerous voicemails I have left concerning service for my email account. I have been unable to send emails since November 2023.
              Read 5 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.