Business ProfileforMesquite Landscaping Inc

I have a one year warranty on pavers put on my patio that extend out onto the property. The pavers are buckling. I called to have someone from the landscape company, Mesquite Landscaping, to look at them. I was told I am on the books and I would be called. This was more than two weeks ago so I sent another message with no response. I requested to have someone who speaks English come so my questions can be answered. When I had issues with the landscaper last year I tried to reach a manager or supervisor. I was told there are none, only the sales rep. I was told the owner does not live in the country thus I am unable to get this resolved with anyone else in the company.When I needed the company to come out last year for a service call I was told I was put on the schedule. I found out that that meant I was on the schedule to get "called". Once they called me when I was not at home and told me they would be at my home in ten minutes. Of course I missed it. I had to make multiple calls for service.When I reported last year that some of the work was done incorrectly the sales person came out to my home. He appeared angry and said the lights were installed correctly. Indeed there were some installed incorrectly. I felt I was being bullied. I only want to resolve my current problem with the pavers in a timely manner and given the respect due. As a homeowner I want to speak with someone in person who I can communicate with and who can solve my problem. For example, last year I asked them to look at some plants still under warranty that were dying. I wanted to be home to discuss and ask questions. Someone came onto my property without permission when I was not home thus no discussion took place. The sales person did not see them. I was reimbursed for one plant. Within a week or two the other ones were dead. That is why I need to be home and able to discuss the issue with the pavers.