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Business Profile

Exercise Programs

Mountainside Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Mountainside Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mountainside Fitness has 19 locations, listed below.

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    Customer Complaints Summary

    • 74 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled a gym membership in person In November, I later went home for holidays where they continued to try to charge me. So I called and they said I didn't close my membership even tho I did. So when I got back I went to a branch and explained to their worker about thie situation. The worker ensured me I wouldn't be be held responsible or have to worry about the charges they tried to collect. So I then resigned a cancelation form and was told I was good to go. A month later they tried collecting again saying I still owe them and was then threatened to be sent to collections and threatened with additional charges. Even though I canceled months ago and no longer live in that state. I've tried months getting someone from corporate even to respond. Yet in all the times I've called they answered once said I would hear back from them, but that was over a week ago and I've still yet to hear anything back. They tried charging me again today but won't return or answer calls.

    • Initial Complaint

      Date:05/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We entered into a contract with this company in March of 2021. We signed up online which gave limited information although we were told we'd get a contract. I have attached my email history from Mountainside to show a contract was never sent. There website, even as I reminded today by member services, is designed to show no account information either. My assumption was that in a year, we'd be prompted to renew. I was not made aware that if we didn't go IN PERSON to a location and not renew, it was automatic.We moved to ********, ** in October 2021. At this time we realized we were 20 miles from the nearest location. Understanding how contracts work, I continued to pay even though I wasn't able to use the service.I saw I was billed in April so I called the Peoria location. I was told that I was to go in person to cancel. I told her that my contract should be up. She said someone from ****** Services would call me back. I never got a call so I just chalked up another ***** payment to my donation to that club. I was billed again today May 3rd. I called again and spoke to a ****** Service rep who now states I have renewed for another year since I didn't come in person to cancel in March. I advised her that nobody told me I'd renew automatically. She said it was in the contract from March 2021 (that I never got) No call to remind their members, no email- nothing. Now I am told I have to still go IN PERSON to a location and pay 25% of my contract for the year off to cancel. This is unfair and poor business practice. Considering their website has no account details, the company didn't communicate my upcoming renewal and nobody from ****** Services called me back after my call to them on April 4th. They are hooking people in by bad business practice. I have already donated enough money for a service I haven't used in almost a year. The ****** Service rep also refused to let me talk to anyone above her and was extremely unempathetic and rude.

    Mountainside Fitness is NOT a BBB Accredited Business.

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