Complaints

This profile includes complaints for CNA National Warranty Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CNA National Warranty Corporation

  4150 N Drinkwater Blvd Ste 400 Scottsdale, AZ 85251-3684

  
• 

  CNA National Warranty Corporation

  PO Box 2840 Scottsdale, AZ 85252-2840

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle that had altered suspension in 10/8/22 from **************** they signed me up for a warranty $4000. The conditions stated I had a $200 check out fee/deductible and that is all I would ever paid for services such as mechanical breakdowns. At some point after the engine light came on I took it in for service and alignment. they said warranty declined coverage for mechanical failure due to a small leak. So I had it repaired elsewhere. I had to pay $460 at that time for check out fees and alignment. the engine light came on again, I had trouble. I took it to a shop and was denied 3rd party. So I took it to a local dealer in Jan 2025. The dealer claimed to be in contact with that 3rd party- CNA National. It was determined $11,000 of mechanical failure needed to be done. the warranty company insisted that we have the head removed. I said I'm only paying for what the warranty covers. They all assured me check out would not be more than $200 and warranty requested tearing off the head. At the end it was determined to be a head problem. Right before repairs after sending an inspector they denied the claim claiming that the vehicle had altered suspension. It was altered prior to my purchase. back and forth with warranty and dealer brought to light a box was not checked at time of purchase by dealer for previously altered suspension. so the dealer says it is up to warranty to refund the full amount since it was null and void the day purchased and they shouldn't have collected money anyway. they tried to work with warranty to get it covered but warranty declined to pay for the repairs, refused to refund total warranty price, and then declined the check out fee. they tried to get me for $2300 but ***** ******* knocks it down to 875. Still far above the $200 total I was suppose to pay per paperwork. So they didn't cover me from day one, the box wasn't checked so it should be refunded.

  

  Business Response

  Date: 02/10/2025

  We have no record of Mr. ***** purchasing a service contract from CNA National utilizing the *** number within the complaint, Looking at the attachments, it appears that Mr. ***** has a vehicle service contract with Expert Auto.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from jeep (********************* in **** **. purchased additional warranty protection. Car purchased in 2020, factory warranty expired due to mileage over *****. CNA warranty purchased was Lifetime coverage except for ware items (tires, wipers, maintenance, etc) car stopped running. Diagnosis was bad computer board, battery, and fuel injection). Total bill $1150 dollars not covered under warranty. The computer board installed caused the key fobs not to work. They did cover one with some push, but would not replace the other. Cost $225+programing cost. The part was a jeep part. Was told that there was a legal clause saying if a part was installed that caused other parts to become inoperable it would be my responsibility. This was not after mkt parts, it was a jeep part that caused keys to be inoperable. No other product, repairs or after market parts were NEVER installed. Their repair caused the deactivation of my key fobs. I was told I would have to pay. Review: a covered warranty repair, with factory jeep parts, installed by jeep dealer, caused keys not to work, and warranty would not cover both of the keys that were purchased with the vehicle. No additions were ever installed or added to the vehicle. I could see if I installed multiple after market parts, additions that could cause this but I did not. They should cover both keys/fobs. The manager was able to pay for additional key out of their coffers but should be covered under warranty. Any reimbursement should be paid to the Jeep dealer where I serviced my vehicle, Jeep dealer in ******, **

  

  Business Response

  Date: 01/25/2024

  Response for BBB complaint #********.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a part that is described to me by the dealership as a faulty check valve. CNA is stating they won't cover the repair due it being described as a hose. The representative at CNA even agreed with me when I said this could be looked at as a hose with a check valve or a check valve with a hose. Per my dealership, the hose has not failed, but the check valve has.