Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Starting on 3/13/25 I have been receiving calls from ************ claiming to be part of my ******** health plan attempting to schedule some type of home physical assessment. I have adamantly told them I am NOT interested and to please stop calling me, but I continue to receive calls (some back to back) throughout the day. I am concerned because the called ID states that it is my health plan calling (NH Healthy Families) but when I call the # back, an automated message tells me it is Matrix Medical Network. PLEASE REMOVE ME FROM YOUR CONTACT LIST AND DO NOT REACH OUT AGAIN - I AM NOT INTERESTED!
Business Response
Date: 03/26/2025
Thank you, Ms. ****** ******, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. Matrix visits and helps manage the care of thousands of health plan members all over the country including NH Health Families. The call was an attempt to provide you with in-home care if you preferred. Matrix has been providing in-home care services for over 20 years. Our clinicians provide in-home care all around the country. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am making this complaint on behalf of my 87 year old grandpa who unfortunately answers spam calls all of the time. He was under the impression that he was speaking to his healthcare company. I immediately looked up Matrix Medical Network and was bombarded with terrible reviews and allegation of scam. Someone did show up to the house but we did not answer the door. Please remove him from the call list and DO NOT send someone else to the house.Business Response
Date: 02/25/2025
Thank you, Mr. ******* *****, for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. Matrix visits help manage the care of thousands of health plan members all over the country. Matrix has been providing in-home care services for over 20 years and our clinicians provide in-home care across the country. Scam is a strong word and not the principles Matrix adheres to as we do not scam potential patients. Matrix Medical Network does not take advantage of seniors but provides them with personal in-home care that they can get in the comfort of their home. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Matrix Medical Network called from this number *************. The call went to voicemail. When I checked the number it was a number I had blocked. Apparently they can still call even if they have been blocked. Others have complained they are taking advantage of seniors. They need to be stopped.Business Response
Date: 01/31/2025
Thank you, Ms. ******* for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. Matrix visits help manage the care of thousands of health plan members all over the country. Matrix has been providing in-home care services for over 20 years and our clinicians provide in-home care all around the country. Matrix Medical Network does not take advantage of seniors but provides them with personal in-home care that they can get in the comfort of their home. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls frequently to try to force a home visit, to the point where it feels like harassment. We both visit medical care providers regularly--and my husband goes every 90 days, unless he is ill, and then he goes more frequently! In addition, my husband also has a special case worker who helps manage his care due to some disabilities. Certianly this must all be quite clear in the medical records. I have told Matrix NO, you are not needed or wanted in our lovely home. We are taking care of ourselves just fine, and neither of us are homebound such that we would need housecalls. This feels like government intrusion, period, and they refuse to take NO for an answer. I have also blocked their number, but the calls still come. I would like the contacts to stop for good. I would like to be removed from the call lists, permanently.Business Response
Date: 01/27/2025
Thank you, Mrs. ******* for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been called numerous times by Matrix Medical Network which comes up CareSource *************) which confused me at first because I have Care Source. I have read the other comments and had a sick feeling in my stomach that elderly people are being taken advantage of by this company. I would simply like to be on their no call list. For their sake, I hope I have been misinformed otherwise, good luck in the next life. Either way, please take me off of your call list.Business Response
Date: 01/16/2025
Thank you, *** ********, for your outreach and contacting Better Business Bureau about your experience and concerns. Matrix visits and helps manage the care of thousands of health plan members all over the country including CareSource. The call was an attempt to provide you with in-home care if you preferred so. Matrix has been providing in-home care services for over 20 years. Our clinicians provide in-home care all around the country. Matrix Medical Network does not take advantage of the elderly but provides them with personal in-home care that they can get in the comfort of their home. We will be sure to place you on our do not call list for the future.Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple calls daily from Matrix Medical....they are tenancious and harassing with these calls. I don't want them to keep doing this to me and anyone else.Business Response
Date: 10/28/2024
Thank you, Ms. ******* ********, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:09/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9-21-24 I have an 85 year old parent that I live with who is sneaky and secretive, so I wake up this morning to her chatting with someone about doing a video assessment. I don't know what is going on so I don't say anything. Then later I hear her on the phone again telling someone that they don't know anything about electronic devices, can't see them or whatever then she asks if her daughter can help her. The woman says yes and I promptly hang up and block the number.They shouldn't be allowed to contact elderly people like this. I'm exhausted with how vigilant I have to be to keep my mother (and our home) safe and now I'm trying to figure out why this company even contacted her in the first place because she has dementia and her memory is horrible. If they want to know something about her health they should start with that person's caregiver FIRST.Business Response
Date: 09/23/2024
Hello - thank you Ms. ******** ****** for your outreach and contacting the Better Business Bureau, and our apologies for the lack of clarity. Your name was not listed as a caregiver on your mothers account internally. You have now been added so any information going forward, we will be contacting you directly. Matrix Medical Network works with dozens of health plans across the country to offer in-home health visits to its members. These visits are offered at no extra charge to eligible members. We work in conjunction with your health plan to ensure your health status, medications,etc. are up-to-date and accurate. If you would prefer that Matrix, not call you any further, we can remove you from the call list we received from your health plan. Thank you again for reaching out.Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continuous calls from this company daily, even thou the number is blocked. I am supposed to be on the donot call list.Business Response
Date: 09/23/2024
Thank you, Mrs. ******** *************, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. Based on our database, we have not attempted to contact your husband since 2017. We attempted to contact you once in July 2024, and once in early September 2024. We have you placed on our Do Not Contact list going forward.Customer Answer
Date: 09/23/2024
Matrix medical has stated that they called in July 1917 about my husband, he has been deceased since June of 1917.
They claim they called me once in September of this year. In fact they phone me several times a day. September 23 rd. I received 4 calls from them between 10:25 am and 3:04 pm.
How is this possible if as they claim I am on the do not call list?Business Response
Date: 09/25/2024
Thank you, Mrs. ********* Is there a way you can provide the number that has been calling you? We would love to investigate this further. We do have you placed on our Do Not Contact list going forward.Customer Answer
Date: 09/28/2024
The .number that is calling me claiming to be Marrix medical is **************.Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few months ago, I received a telephone call from someone claiming to be with Matrix Medical Network and stating that they were working with my insurance company (CDPHP) and wanted to schedule a home visit. I refused and asked that they not call again as my health conditions are well managed with my care team. A day or two ago, I received yet another call stating that they'd like to schedule a free home visit to help manage my health. Again, I asked them not to call because I'm all set. Today I received a solicitation in the mail for their services. I'm throwing it out. The fist time I asked to not be called again should have sufficed. If I need health care, I go out and get it. I don't know these people and I certainly don't want some stranger coming into my home. I don't want them to contact me again.Business Response
Date: 08/26/2024
Thank you, *******************************, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Matrix Medical Network has called me 8 times. I AM on the do not call list and have filed a complaint with the ****Business Response
Date: 08/26/2024
Thank you, *********************************, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.
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