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Complaint Details
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Initial Complaint
01/30/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Matrix Medical Network called from this number *************. The call went to voicemail. When I checked the number it was a number I had blocked. Apparently they can still call even if they have been blocked. Others have complained they are taking advantage of seniors. They need to be stopped.
Business response
01/31/2025
Thank you, Ms. ******* for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. Matrix visits help manage the care of thousands of health plan members all over the country. Matrix has been providing in-home care services for over 20 years and our clinicians provide in-home care all around the country. Matrix Medical Network does not take advantage of seniors but provides them with personal in-home care that they can get in the comfort of their home. You have been placed on our Do Not Contact list going forward.Initial Complaint
01/24/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company calls frequently to try to force a home visit, to the point where it feels like harassment. We both visit medical care providers regularly--and my husband goes every 90 days, unless he is ill, and then he goes more frequently! In addition, my husband also has a special case worker who helps manage his care due to some disabilities. Certianly this must all be quite clear in the medical records. I have told Matrix NO, you are not needed or wanted in our lovely home. We are taking care of ourselves just fine, and neither of us are homebound such that we would need housecalls. This feels like government intrusion, period, and they refuse to take NO for an answer. I have also blocked their number, but the calls still come. I would like the contacts to stop for good. I would like to be removed from the call lists, permanently.Business response
01/27/2025
Thank you, Mrs. ******* for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been called numerous times by Matrix Medical Network which comes up CareSource *************) which confused me at first because I have Care Source. I have read the other comments and had a sick feeling in my stomach that elderly people are being taken advantage of by this company. I would simply like to be on their no call list. For their sake, I hope I have been misinformed otherwise, good luck in the next life. Either way, please take me off of your call list.Business response
01/16/2025
Thank you, *** ********, for your outreach and contacting Better Business Bureau about your experience and concerns. Matrix visits and helps manage the care of thousands of health plan members all over the country including CareSource. The call was an attempt to provide you with in-home care if you preferred so. Matrix has been providing in-home care services for over 20 years. Our clinicians provide in-home care all around the country. Matrix Medical Network does not take advantage of the elderly but provides them with personal in-home care that they can get in the comfort of their home. We will be sure to place you on our do not call list for the future.Initial Complaint
10/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Multiple calls daily from Matrix Medical....they are tenancious and harassing with these calls. I don't want them to keep doing this to me and anyone else.Business response
10/28/2024
Thank you, Ms. ******* ********, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
09/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
9-21-24 I have an 85 year old parent that I live with who is sneaky and secretive, so I wake up this morning to her chatting with someone about doing a video assessment. I don't know what is going on so I don't say anything. Then later I hear her on the phone again telling someone that they don't know anything about electronic devices, can't see them or whatever then she asks if her daughter can help her. The woman says yes and I promptly hang up and block the number.They shouldn't be allowed to contact elderly people like this. I'm exhausted with how vigilant I have to be to keep my mother (and our home) safe and now I'm trying to figure out why this company even contacted her in the first place because she has dementia and her memory is horrible. If they want to know something about her health they should start with that person's caregiver FIRST.Business response
09/23/2024
Hello - thank you Ms. ******** ****** for your outreach and contacting the Better Business Bureau, and our apologies for the lack of clarity. Your name was not listed as a caregiver on your mothers account internally. You have now been added so any information going forward, we will be contacting you directly. Matrix Medical Network works with dozens of health plans across the country to offer in-home health visits to its members. These visits are offered at no extra charge to eligible members. We work in conjunction with your health plan to ensure your health status, medications,etc. are up-to-date and accurate. If you would prefer that Matrix, not call you any further, we can remove you from the call list we received from your health plan. Thank you again for reaching out.Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Continuous calls from this company daily, even thou the number is blocked. I am supposed to be on the donot call list.Business response
09/23/2024
Thank you, Mrs. ******** *************, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. Based on our database, we have not attempted to contact your husband since 2017. We attempted to contact you once in July 2024, and once in early September 2024. We have you placed on our Do Not Contact list going forward.Customer response
09/23/2024
Matrix medical has stated that they called in July 1917 about my husband, he has been deceased since June of 1917.
They claim they called me once in September of this year. In fact they phone me several times a day. September 23 rd. I received 4 calls from them between 10:25 am and 3:04 pm.
How is this possible if as they claim I am on the do not call list?Business response
09/25/2024
Thank you, Mrs. ********* Is there a way you can provide the number that has been calling you? We would love to investigate this further. We do have you placed on our Do Not Contact list going forward.Customer response
09/28/2024
The .number that is calling me claiming to be Marrix medical is **************.Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
A few months ago, I received a telephone call from someone claiming to be with Matrix Medical Network and stating that they were working with my insurance company (CDPHP) and wanted to schedule a home visit. I refused and asked that they not call again as my health conditions are well managed with my care team. A day or two ago, I received yet another call stating that they'd like to schedule a free home visit to help manage my health. Again, I asked them not to call because I'm all set. Today I received a solicitation in the mail for their services. I'm throwing it out. The fist time I asked to not be called again should have sufficed. If I need health care, I go out and get it. I don't know these people and I certainly don't want some stranger coming into my home. I don't want them to contact me again.Business response
08/26/2024
Thank you, *******************************, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Matrix Medical Network has called me 8 times. I AM on the do not call list and have filed a complaint with the ****Business response
08/26/2024
Thank you, *********************************, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network. You have been placed on our Do Not Contact list going forward.Initial Complaint
02/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Matrix Medical Network at ************ called me on 2/19/24 around 330pm CST. They have contacted me multiple times from different *********** have told them to stop contacting me. Representative was pleasant 2/19/24, but there was no reassurance that they wont continue contacting me.Matrix has a contract with UCare ******** plans to do in-home assessments of UCare patients, but only IF the UCare customer agrees to it. I blocked ********************** about a month ago after one of their employees attempted to browbeat me into allowing their nurse access into my home. Ive been assured that Matrix will not call me or mail me anything else. I received mail and yet another phone call this past week. I have friends who have been contacted several times per week after telling Matrix to stop. This is a legit business, but their browbeating of seniors, especially the very elderly, is out of line. I dont want anything from Matrix, except for them to stop contacting me. Asking them nicely has not worked. I already have an excellent care team of PCP, cardiologist and pulmonologist. They are working with my health insurance company, so Matrix already knows this. A nurse, in a 1 hour visit, cannot offer better care than what I am already receiving. The implication, by one of their reps, that the Matrix in-home visit is required by UCare is false & it was quite scary for two of elderly friends. A simple NO should be enough for Matrix to stop harassing UCare customers. Im in my 70s and have never filed a BBB complaint previously. I blocked one tele# for Matrix, so they used a different one yesterday. That new one has now been blocked also, but I fully expect they use yet another tele# next time they call. Whack-a-mole..Business response
02/20/2024
Hello *****,
I have reviewed our records and we mailed and called you once in **** we also reached out in 2023 twice. Thank you for reaching out to us, we will place you on the Do Not Call and remove your name from any further mailings. If you change your mind and want a visit you can contact us pending eligibility through your health plan.
Thank you, ******************************;
Matrix Medical Network
Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Matrix Medical Network contacted my elderly parents instead of me as their POA. Sent a nurse to their home for 3 hours after they were told no nurse by mother. However they should never had been speaking to her due to POA. I was told they didn't have POA on file however they were contracted through my parents health care plan which in fact does have POA on file and proof was provided to them. This company strives on elderly people and why do they need an in home nurse visit if they routinely see their PCP. Insurance fraud going on here. Also notifying ******** regarding their practices because they are getting paid somehow.Business response
01/26/2024
Hello ******,
Thank you for reaching out, we will place your parents on Do Not Call and remove their name from any future mailings.
*************************
Matrix Medical Network
Customer response
01/26/2024
How have they been placed on do not call list and removed from mailings when Matrix Medical Network never contacted me to get their information regarding telephone number and/or address?Business response
01/29/2024
Hello,
Matrix Medical Network is contracted by your parents health plan to complete their once a year in home wellness assessment. We received your parents information to call them and complete the visit for 2024.
Thanks, *************************
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Get a QuoteCustomer Complaints Summary
26 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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